Syncee Collective Dropshipping
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,912)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that simplifies setup and management, offering a broad selection of products and suppliers for diverse inventories. Its seamless Shopify integration and efficient syncing keep product data updated, while robust filtering and automation features streamline inventory and order processes. Responsive customer support and flexible pricing, including global dropshipping options, make it ideal for scaling businesses internationally.
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I WOULD NOT RECOMMEND SYNCEE. Don’t make the same mistakes I did. Though the app started out well with only a few issues the first month where there were items uploaded with no pictures or items discontinued for months, according to the supplier when i contacted them, yet they still uploaded them to my website and I had to delete them. I ended up having to cancel due to repeated issues regarding the inventory updates. I had to cancel 4 orders in less than a month directly related to the app not updating the inventory for my suppliers and showing hundreds in stock when in fact there was none. The support team said it was the supplier and the supplier said it was Syncee. Needless to say when I had to cancel 2 orders in 24 hrs for the same issue, I cancelled my subscription 2.5 wks early and deleted the app, cutting my losses for the rest of that month paid. Now, 5 days before that month ended they charged me another $129.00 for yet another month even though I had cancelled over 2 wks early. Now i am having to go back and forth with them to get the money refunded. After just over a week they still have not. UPDATE - The people at Syncee are not willing to refund any portion of the month paid stating that the issues were with the supplier and not them. Issues that if they knew they had they should have fixed before uploading to any of our websites. These errors cost me 4 sales totally almost $1000.00 but apparently its my problem and not theirs. I guess as long as they keep the $129.00 they could care less how much I lost. Though the app seemed like a great thing to have and worth the money at first, if you start having issues, even if it cost you sales, don't expect them to let go of any portion of the sales they made from you as a customer. I found its easier to do it myself and wish I had to start with and not made the mistake of trying to use a service like this. Besides, I found one of the auto feeds from the supplier was only $30/month and the other was free since it was only an Excel file manually uploaded…..so I basically just gave them $100 every month for what cost them $30.00 to do. At least now that I am doing it myself I know the information and inventory amounts are correct and it only take 5 mins of my time daily. I have found many, many people have left reviews with the same exact issues. I wish I had read them. Live and learn. Though I went through the Shopify Support for emails between myself and Syncee. It didn't stop Syncee from continuing to send me emails outside of the support, asking me to reinstall the app and give them a 5 star rating. I don't understand how they can be more concerned with their ratings and keeping the money than customer satisfaction which we all knows can go a long ways.
We are sorry to hear that you have experienced such issues and as you have already noticed, we did everything on our end to solve them for you.
As we have already discussed, the issue was that the data source our application was working from has been changed from time-to-time. This could happen with any other application that is for managing the products and their updates and it is out of our hands.
We have reached out to the supplier whom you had these issues with and ensured that no such thing happens again. In their reply on 25 May 2021 they ensured us that from that day they will not modify that particular part on the datafeed file that caused the issue.
Our application is working as intended and we are here to help you with anything you need.
Our users take top priority and we would be love to see you back among them. Let us know if you find it in your heart to work with us again.
GOSTEI
Hi there,
We are sorry to read your review. We would like to kindly ask you to reach out to our customer support team via in-app chat or email and share more details about what did not meet your expectations. We are eager to help you use Syncee and get familiar with our application.
When I first downloaded this app I was impressed but the cold reality of issues was yet to surface. This app has no way of integrating or monitoring shipping costs and no way to combine the costs in an easy manner. You will literally have to monitor each product with your team or by yourself. I have had to cancel over 3k worth of sales due to issues with this integration app. I would encourage you to read these reviews and HEED the warnings. or you will find out as I did, the hard way. The response listed below by the team does not apply and further confirms my review. You must add a fixed price. Well that is an issue because pricing from their suppliers could drastically change. Adding an extra $50 fixed may make sense for an RC vehicle but it would not make sense for a TV in which shipping could range $100 or a toothbrush $5??? If you see the response that is all you need to know.
Thank you for your review.
The solution for your request is in the "catalog pricing" tab where you can add a percentage and/or a fixed amount, depends on your supplier.
We sent you an email, if you can reply on the email, or sent us a new message, we are more than happy to help you resolve the issue.
Our support is available on weekdays between 9:00 am to 11:30 pm in UTC +2:00 and free of charge for every user.
I used this app for about a month and processed real orders with it. Here's my honest opinion as a professional dropshipper/whitelabeler with 9 years of experience. This app is just a trap for newbies to waste money. Its overpriced and does not deliver any real value.
1-The suppliers on syncee can be found on ANY other app completely FREE.
2-"Premium" suppliers aren't actually premium. We looked though them ALL.
3-The supplier prices on Syncee are typically higher than any other dropship supplier app
4-Supplier on this app specifically tend to inflate shipping costs. I suspect that this is to simply add to their revenue. This is not common on all DS'ing apps.
5-Supplier NEVER reply on syncee so dont ever expect a reply from almost any supplier after weeks and months.
6-Syncee customer service, although kind, serve no real purpose other than to tell you to reach out to suppliers for most questions...suppliers who never respond, see #5.
7- 29$/month for 25 products is silly and offensive.
8- Lots of newbies love this because its easy to understand and it pretty, but professionals will not appreciate it.
9-If you do finally get a response back from a supplier, you have to be on a paid scubscription to even READ it.
Syncee is for newbies to feel like they are doing something in the direction of starting their own business but it offers no real value for people who are serious about running a business.
Hi there,
We are deeply sorry to read your review. We are a bit surprised about your words, please let us kindly reflect on your thoughts and highlight a few pieces of information about suppliers, and our application.
First of all, suppliers who request to join our marketplace are checked thoroughly before they become available on Syncee. It's the supplier's choice where they want to offer their products. It's not completely clear to us what you mean by accessing their products on any app for free. All drophipping platforms have their unique fee.
Secondly, it is the supplier's decision on how they price their products and shipping. We have no influence on it at all and there is no extra fee we add to the prices!
Thirdly, there are specific questions like shipping-related ones or else, that are something only the supplier could answer effectively so there are cases when we have to direct retailers to suppliers.
Furthermore, Syncee has features that are only available in specific plans, and that is why you couldn't access the Messages in a free plan.
Once again, we are genuinely sorry about what you experienced. Should you have any further questions, please do not hesitate to reach out to us.
They charged me despite not using the application and they never sent a reminder for an upcoming bill as every other reputable supplier does! When I contacted them they said they will not refund me despite it is evident I am not using the app! This says a lot about their values and strategy!
Hi there,
We are sorry to read your review. Please note that our application has a free plan which can be used to browse our Marketplace and prepare catalogs in order to have them ready before subscribing.
When a store installs Syncee, the store gets this Starter plan as the default plan which is totally free and has no time limitation.
The store owner can decide to subscribe at any time if they want to upload and manage products.
You were using Syncee's free trial that allows you access to our subscription plan that adds the possibility to upload products from Syncee to the store and manage them until the subscription is cancelled.
Syncee uploaded products from our system and managed these products properly until when our app was uninstalled.
The uninstall process stopped the recurring app charge and in the next billing period this store will not be charged for the subscription, but for this period the charge was accepted when subscribing.
Please note that upon subscribing, the Refund and Cancellation policy is accepted, where it is clearly stated that after the free trial or from our annual plans, we do not offer refunds.
The chosen plan can be used to its full functionalities until the end of the subscribed billing period.
Our app has free support, we can be reached in our in-app chat or via email if there are any questions or any help is needed to manage products on your store with our app.
Too difficult to learn how to import, mainly because the explainer videos are too hard to understand. They need a different explainer voice. Too hard to understand! This makes us want to invest elsewhere.
some suppliers sell shit but they are intermediaries for aliexpress products and they make margin on it.
Thank you for your review. We have hundreds of suppliers listed on Syncee Marketplace and you have the opportunity to pick any companies from the directory you want to work with. Based on your message to our colleagues we checked which supplier's products you mentioned. Please note, in our system you can write a review from the listed suppliers which we take seriously. Feel free to write feedback about companies there.
STAY AWAY!
I've read tons of very bad reviews about their app charging the subscription fee even if the plan was downgraded to the free plan and I still went ahead and installed it and I DEEPLY regret it. They indeed charged us even after we had CONFIRMATION from their support that we downgraded and we won't be charged.
After emailing them (because there's no way of getting any reply regarding refunds from the chat support.....) their SUCCESS manager told us they can't refund us and invoked their terms&conditions.
I am sorry to leave such a bad review, but what they're doing is not ok.
Hi there,
We are deeply sorry to read your review. Please let us summarize this case for you as our customer support has also done so in the correspondence you had. It appears that there might have been some confusion regarding the timing of your free trial period and subsequent subscription charges. Unfortunately, you tried to cancel your free trial late and this is why Shopify has charged you. You have used your subscription to upload products to your store during the billing cycle you have been charged for. By the time you cancelled your subscription, your trial was already over. And then you deleted the app almost a month after canceling your subscription.
We want to clarify that our support has not confirmed to you that you will not be charged, it was only about the information that you cancelled your subscription successfully. You have used your 14-day free trial fully and as you also mentioned, you have accepted our Terms and Conditions which contains details about the Refund Policy. Once again, we are deeply sorry about any inconvenience you may have experienced. Should you have any further questions, please do not hesitate to reach out to us.
not userfriendly
Hi there,
We were sorry to see your review. Please, if you have any questions about our application, do not hesitate to reach out to us via in-app chat or email at support@syncee.co. Our friendly support team would be more than happy to answer your questions.
If I could give less stars I would, customer care took days to respond each question I had, and when I chose a company and had questions, The customer service team still did not respond at all. So I reached out to the wholesaler themselves, and they informed me they don't evenoffer drop shipping anymore. Over all completely disappointing a waste of days of work and a waste of money.