Syncee Premium AI Dropshipping
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Reviews (476)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, which simplifies dropshipping operations like product uploads and inventory synchronization. The support team is noted for being responsive and effective in resolving issues. Features such as customizable product feeds and robust inventory management tools are highly valued, along with the quality of suppliers and products available, enhancing the dropshipping experience.
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Excellent app, and support is excellent! But the chatbot screening is frustrating—it tries everything to keep you from reaching a human agent. If a chatbot could actually resolve issues, I wouldn’t mind, but we’re still years away from that level of reliability. For a paid app, human support should be the priority. If the goal is to train bots, that should be done through a free service, not at the expense of customers’ time—something small business owners simply don’t have to waste.
Hi there,
Thank you for sharing your thoughts. We truly want every Syncee user to have a smooth experience, and our friendly support team responds to all messages with care. If anytime you have a question, please feel free to send us an email at support@syncee.com or contact us via chat and we will be more than happy to help you with a direct message as soon as possible. Happy selling!
We are very pleased with Syncee. It greatly facilitates our work, as we can efficiently manage our products inventory and exports. We find it particularly useful that weight updates also work smoothly through the application. If you are a manufacturer/supplier Syncee also offers a great way to build your business via new retailers. The support team is fast and helpful. Overall, we are very satisfied and recommend this app to others.
Hi there,
Thank you so much for your 5-star review! We are glad to hear that Syncee helps you manage your inventory and exports smoothly, and that weight updates work well for you and you like how Syncee helps with supplier-retailer connections. It’s also great to know our support team could assist you quickly. We truly appreciate your recommendation!
Runaway! Terrible Logistics. If you have taken the trouble to build a brand a customer loyalty do not use this app. It will diminish your brand. The Fulfillment process is a joke. Deliveries take 10 days plus and you have to dig through emails to find a tracking number affiliated with a sketchy Chinese carrier.
If you have a dropship company with zero branding, just swindling people who aren't familiar with Amazon, this app is for you.
If you're a small business owner building a brand RUN!
I only gave this 3 stars because most people only check the 3 star reviews. My real score is Negative A BILLION STARS. Again RUN!
Hi there,
We are truly sorry to hear about your experience. Your feedback is very important to us.
As Syncee operates worldwide, we work with suppliers from many regions including the USA, Canada, Europe, and more. Our goal is to make it easy for retailers and suppliers to build strong partnerships with local partners for fast shipping.
We are proud to have a community of established merchants collaborating successfully worldwide and we offer solutions helping them sell conveniently.
If you would like us help finding suitable suppliers for your store, we would be happy to assist you. We are also here to help with technical questions, including locating tracking numbers on your admin. Feel free to reach our support team anytime at support@syncee.com.
EEAZI highly appreciates the Syncee application for its capabilities in integration and product data synchronization. This significantly facilitates the management of our product catalog. However, we have encountered challenges in handling product duplications and price modifications, which require further attention and optimization. We would like to highlight that the Syncee support team has been fully helpful in addressing the issues that arose.
Hi there,
Thank you for your review. We are happy to see you are satisfied with the solutions Syncee offers. Our customer support team is always ready and happy to help if any questions appear with managing products.
Leider überzeugt die App mich nicht. Barcodes werden oft nicht übernommen und wenn man sie manuell einträgt, verschwinden sie bei der nächsten Synchronisierung wieder. Für diese Leistung ist der Preis deutlich zu hoch. Die Produktsuche ist unpraktisch, da man Kategorien nicht filtern kann und nach dem Öffnen eines Artikels wieder komplett nach unten scrollen muss.
Hallo,
es tut uns sehr leid, von Ihrer Erfahrung zu hören. Ihr Feedback ist uns sehr wichtig, und wir danken Ihnen, dass Sie sich an uns gewandt haben. Wir konnten keine frühere Nachricht von Ihnen finden, aber unser Team hat sich bereits mit Ihnen in Verbindung gesetzt, um Ihnen bei allen technischen Fragen zu helfen. Zur Klarstellung: Syncee verfügt über einen vollständigen Kategoriefilter in der Produktsuche, und uns ist kein Fehler bekannt, der zum Verschwinden von Barcodes führt. Wir würden uns freuen, wenn Sie uns weitere Details dazu per E-Mail zukommen lassen könnten, damit wir Ihnen weiterhelfen können. Wir bei Syncee arbeiten stets daran, unseren Nutzern ein möglichst reibungsloses Erlebnis zu bieten. Wenn Sie weitere Unterstützung benötigen, können Sie uns jederzeit über den In-App-Chat oder per E-Mail an support@syncee.com erreichen.
Absolutely stunning variety of products to choose from!!! Excellent quality Love there selection and great customer service!!! Only little thing i can point out wish some suppliers could add more than just one pic but other than that I have never been happier with a supplier where evertime i hear Syncee i smile a big smile!!!
Hi there,
Thank you so much for your review. We are happy to hear that you like Syncee’s offers and selection! We are always ready to assist you. If needed, you can reach us anytime via our in-app chat.
Happy selling!
This app is excellent — I can highly recommend it. It has helped us tremendously in serving our clients quickly and efficiently.
Hi there!
Thank you so much for your positive review! We are glad to hear that the app has helped you serve your clients quickly and efficiently. Thank you for being a member of our community.
Happy selling!
even tho i uninstalled this app and there isnt a subscription selected, im still being charged
i got charged a 2nd time, and now i see the charge is still on my current bill, nothing has been done, only messages to remove the review, and THEN they will send a message to finance??? what injustice is this, i am due the 2nd charge to be refunded, and they must remove the new charge on current invoice, wow, can someone in syncee that is in fianance and management sort this out???
How can i be messaged to remove a review first before any remedy, its been days later and the same message of remove the review, its a win win, im losing, im still losing,
Hi there,
We are sorry to read your review. It looks like when you reopened your closed store, Shopify automatically charged you for your previous subscription. Since Syncee has recently been uninstalled, you won’t be charged anymore. If you have any questions, feel free to contact us at support@syncee.com, we are here to help!
Brilliant support team
Support is closed on the weekend their ai help is great and will try and answer your questions over the weekend however if you have to speak to a human because you cannot fix the issue yourself they will do their very best to help you
I had my issues fixed within an hour by Benjamin if I could rate an individual Benjamin would be 10/10 he was very considerate and extremely fast at fixing my issues he was also very knowledgeable
I can’t thank him and the rest of the syncee team enough for their help
Had Rough Start, but the Syncee team, Peter, helped me resolve the issue quickly. very good overall service.
Hi there,
Thank you so much for your review. We are happy to see Peter was of great help for you. We are always ready and happy to assist you so please feel free to reach out to us anytime needed. Happy selling!