Reviews (518)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its user-friendly interface that simplifies setup and navigation, enhancing product synchronization and data migration. The responsive customer support quickly resolves issues, and the seamless Shopify integration allows for efficient inventory management across multiple locations. Merchants value the automated inventory updates and the extensive, high-quality product catalog that supports custom feeds and flexible settings, tailored to specific needs.
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Without Syncee, managing daily product exports and feed synchronization would require a huge amount of manual effort. At pcarena.hu, we work with custom product feeds tailored to our specific needs, and Syncee handles them perfectly – reliably, automatically, and on schedule. Thanks to the flexible settings, we can export exactly what we need, how we need it. The app is easy to use, and the results are consistent and accurate. If you're looking to take your workflows to the next level or need support for custom data sources, we highly recommend Syncee!
Hi there,
Thank you for your kind review. We're glad Syncee helps streamline your custom feed management and delivers the flexibility and reliability you need. It’s great to have you with us!
Syncee has been a huge help in managing inventory across our multiple warehouse locations. Uploading thousands of products was smooth and efficient. What we appreciate most is how it automatically syncs product data between locations, eliminating the need for manual updates and reducing errors. It’s reliable, stable, and integrates well with Shopify. A perfect solution for any dropshipping collective that deals with multi-location logistics!
Hi there,
Thank you for your review. We're glad to hear Syncee is helping you manage inventory smoothly across multiple warehouses and making multi-location logistics easier. It's great to know the solutions we offer are working well for you. If anytime you have a question, we are here for you.
Very Rarely does anything ship on time. It really depends on the private venders and Syncee does nothing about it. Also, there is some back end data breech with Alibaba that people kept stealing my designs and id start seeing them in google searches - syncee does nothing about it.
Hi there,
We’re sorry to read your review. Please note that Syncee is a technical solution that helps connect retailers with suppliers, and help with the product and order data synchronization between retailers and suppliers who work together. Syncee does not handle shipping, fulfillment, or have any involvement with product design. Retailers using Syncee cannot find each other within the system so can't check and copy design. Regarding Alibaba, Syncee only imports and updates product data and transfers order and shipping data for products added through our app, and only if the user has connected their Alibaba account. You never connected an Alibaba account to Syncee, so not even the above mentioned synchronization could happen. The claims mentioned are technically not possible through our system. If you have more details, feel free to contact us so we can look into it further.
We've been using Syncee for data migration and product synchronization in our Shopify store, and overall, it's been a very useful tool. The support team is also very responsive and helpful. Whenever we had questions or needed assistance, they provided clear and fast solutions.
Hi there,
Thank you for your review. It's our pleasure to see you are satisfied with the solutions Syncee offers and that you find our support team so helpful. Anytime you have a question, we are happy to help you. Thank you for choosing Syncee!
Business Warning: Our Costly Experience with Syncee – A Case Study in What Not to Use for Supplier Management
As a growing U.S.-based ecommerce business, we made the unfortunate decision to use Syncee for managing product sourcing and supplier connections. What followed was a series of avoidable failures that cost us time, money, and customer trust. We're sharing this feedback as a real business challenge to help others avoid the same mistake.
Key Challenges We Faced:
1. Product Cost Changes After Orders – Daily Financial Losses
Syncee forwards order data to suppliers. However, once the order is placed, suppliers are still able to change pricing, and those changes reflect in the final invoice. This means we were often charged more after a customer had already paid—leading to lost margins and direct financial losses daily.
2. Unverified, Unreliable Suppliers
Syncee allows suppliers to onboard through free, unvetted plans. There’s no quality control, no accountability, and often no guarantee the supplier is legitimate. One supplier shipped the wrong product to our customer and refused to refund us. Syncee refused to intervene or assist.
3. Nonexistent U.S. Support Infrastructure
As a U.S.-based business, we operate during North American business hours. Syncee’s entire support team is EU-based, and there's no live support when we need it. The support process is clunky, reactive, and not aligned with ecommerce urgency.
4. Weeks of Chat Support, No Accountability
After extensive back-and-forth over unresolved issues, we formally requested a meeting between our business team and Syncee’s team. Instead, they continued responding with AI-generated answers—often generic, repetitive, and unhelpful. No real human interaction. No accountability.
5. No Issue Tracking or Escalation Process
There is no proper ticketing system to track problems or escalate them. It’s impossible to monitor the status of ongoing issues, and responsibility is passed around without any resolution. For a B2B platform, this is simply unacceptable.
Business Impact
Operational Disruptions
Customer Complaints
Loss of Revenue
Supplier Disputes with No Resolution
Wasted Time with AI-Driven Support
Final Recommendation:
If you are a serious ecommerce business—especially in the U.S.—we strongly recommend you avoid Syncee. It is not built to support growth-oriented companies with real operational needs.
Our advice: Uninstall Syncee now before it damages your business further or you thinking to build business based on their supplier support.
Hi there,
We’re sorry to read your review. At Syncee, we’re committed to supporting ecommerce businesses with reliable tools and supplier connections, and we’d like to address a few important points.
Syncee works with verified suppliers from around the world. Each supplier is reviewed before being listed, and we provide detailed profiles, ratings, and data to help retailers make informed choices. Our partners are trusted, professional vendors with excellent fulfillment histories. While we cannot control supplier actions, we always do our best to assist with disputes where possible.
It’s important to note that Syncee does not update product pricing in real time. While our system syncs regularly, there may be rare cases when a supplier updates their price between two syncs. If a customer places an order during that window, a price mismatch can occur. To avoid this, we recommend applying a higher profit margin than 10%, as it may not offer enough coverage against supplier-side price changes. Most suppliers include margin suggestions to help you stay protected.
Another effective way to avoid price mismatches is to place wholesale orders in advance. Syncee supports this option as well — you can order products in bulk directly through our platform, ensuring fixed prices and secured stock before listing items in your store. This option is beneficial for growing businesses.
As for support, we responded to your requests according to the coverage included in your subscription. While our team is based in the EU, we serve users globally and are continuously improving our processes, including escalation handling and response tracking.
We’re proud to be a platform trusted by thousands of growing businesses and remain committed to delivering value and transparency to our users.
If you have any questions, please do not hesitate to reach out to our support team. We are here for you.
The hammer-nutrition.hu store uses the Syncee dropshipping application exceptionally well! Product uploads were fast and seamless, and we experienced no issues during the migration process. The site is well-structured, the product catalog is up-to-date and professionally managed – it’s clear that the Syncee and Shopify integration works perfectly. I especially appreciate that the store always works with fresh data, which is a huge advantage for the customer experience. I can highly recommend the Syncee solution!
Hi there,
Thank you for the kind review! We're glad to hear that everything went smoothly with the product uploads and migration process, and that you’re finding value in data updates. It's always rewarding to know that our integration with Shopify is helping stores like yours maintain a high-quality, well-managed catalog. We truly appreciate your words!
The step-by-step guide is very useful to get you started especially with app integration, sales taxes, finding approved vendors, website templates, policies, and so much more!
Hi there,
Thank you for your review. We are happy you enjoy what Syncee offers. Thank you for choosing our solutions.
This app charge your $39.99 right away even when you cancel your subscription to same day and they don't refund back automatically. Therefore this app is a scam and you cannot come in contact with them so you'll have to get your money back.
Hi there,
We're sorry to hear about your frustration. Just to clarify, our app does not offer a free trial currently, which means when a subscription is started, the charge is applied right away for the billing period. In your case, the charge occurred because the subscription had already started before you uninstalled the app.
That said, by uninstalling the app, your subscription was automatically canceled, and you will not be charged again.
We’ve been a trusted app on the Shopify App Store for nearly 10 years and are proud to hold the Built for Shopify badge, which is only awarded to apps that meet high performance and support standards.
If you have any further questions or need help, feel free to reach out to our support team — we're always happy to assist!
Syncee is the most preferrable app that i use to import my listings. Easy and a lot of choices. I have tried to use other apps, it is not as friendly as Syncee. But of course every dropship app have their pros and cons and depends on individual preference.
Hi there,
Thank you so much for your thoughtful review. We’re thrilled to hear that Syncee is your preferred app and that you find it easy to use with plenty of options. We truly appreciate your feedback.
Very disappointed i had seven days trial period after seven days automatically charged me $99 didn't even charged me charged my wife's account and I have no idea how you guys did it she is so gutted unbelievable before seven days I deleted this app but you guys charged me I still have free period with new plan even though I didn't automatically authorised you
Hi there,
We’re sorry to hear about your experience. After checking your account, we found that the plan you started was part of a $1/month for 3 months promotional offer following a 3-day free trial—not a $99 charge. The standard price of your chosen plan is $39.99/month after the promo. If you check your Shopify Billing page, you can see the app charges and that our application has a 1 USD monthly fee at the moment for you. Based on this, it seems the charge and review may not be related to our app, Syncee Collective Dropshipping. If you have any questions, we’re here to help.