Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to efficiently manage inventory across multiple stores in real-time. It's praised for handling large volumes of SKUs and syncing orders, making it ideal for businesses with multiple stores or involved in dropshipping. Merchants appreciate its user-friendly interface, responsive customer service, and regular updates. The app's pricing model, where only the destination store is charged, is also favored. Many credit it for aiding business expansion and enabling drop-ship sales from one store to another.

January 12, 2024

The app does what it should do. But more important, customer service is great! Quick contact and always a solution.

Trail.nl
Netherlands
3 months using the app
November 16, 2023

We've been using Syncio for our activewear store https://www.beactivewear.com.au/ for quite a while and we've had a great experience using the app for store. It has significantly reduced the time spent on manually checking and updating stock levels, streamlining our processes efficiently. What's equally impressive is their exceptional customer service, always responsive and genuinely invested in our success. Syncio is a vital tool for our business, ensuring accurate inventory management and operational efficiency.

Be Activewear
Australia
Over 5 years using the app
August 31, 2023

We have been using Syncio for a number of years and it has worked consistently well. Easy to troubleshoot and decent customer support.

GROOM
Canada
About 4 years using the app
March 7, 2024

Super easy to set up and easy to manage. App is very fast and allows our users to sync up to 10k products from our inventory. Customer service answered all our questions and took out suggestions for new features.
It has been very helpful to our business!

My Beauty Site
United States
August 25, 2023

This app does everything we need - syncs inventory across multiple websites from the parent website wwww.justjits.com. We've required assistance with a few things along the way, and the App Support is great! Thanks team!

Just Jits
Australia
8 months using the app
Syncio replied August 28, 2023

Thank you so much for the warm feedback. Let us know if there is anything else we can help you with!

August 27, 2023

Their customer service sucks. Fellow distribution companies: this is not the app for you if you're trying to create a vertically integrated supply chain. I know the app looks pretty, but don't be fooled. You'll just end up frustrated at the absolute lack of functionality.

The only use cases I can see for this app are for very simple cross-store inventory syncing and perhaps horizontal supply chains/cross-selling.

FADE: Crafted Cannabinoids
United States
4 months using the app
Syncio replied August 29, 2023

Hi,

Thanks for the feedback and sorry about your experience. You're not wrong in that we've built Syncio to do cross-store inventory syncing that can potentially enable horizontal supply chains/cross-selling. This is a big focus for us, but we're very keen to hear more from you around what you envisioned Syncio could do for a vertically integrated supply chain? One of our customer experience specialists has reached out to you on that. We're hoping we can still help you if not now, than in the future.

Cheers,
Jimmy

April 18, 2023

Needed some help syncing barcodes & Rayman was a legend sorting it out straight away & checking back in afterwards. Thank you! :)

Ruby Rabbit
Australia
Over 2 years using the app
April 19, 2023

We are using this app to - you guessed it - sync inventory between 2 Shopify sites. We realized an issue with inventory not syncing for orders placed but pending payment. Reached out to Syncio, and they responded quickly, and enabled these "Pending Payment" orders to also sync inventory (not a default feature, but something they can "turn on" if needed). Now this app meets our needs perfectly. We are still early on in our use, but I've completed several tests, and the app seems to update inventory just as it should, without any crazy unexplained inventory changes that we experienced with another syncing app. Thanks Syncio!

Aruna Project
United States
16 days using the app
Syncio replied August 28, 2023

Thank you so much for the kind feedback!

March 19, 2018

Syncio makes it so easy for me to work with retailers - inventory automatically adjusts when they make a sale and they can send the order directly onto my store to fulfil.

Kaliver
Australia
About 6 years using the app
May 1, 2019

So glad that this app was recommended to us. It makes syncing inventory so easy, allows us to work with many different brands on Shopify, and saves us a lot of time. It's also great that they only charge the destination store and not the source stores. Best of all, their customer support is very responsive and super helpful. They always respond about any question and offer assistance when issues arise.

My only suggestion would be being able to unsync products without losing the entire product page, so that you could resync without having to redo customisations once the products are again available from the source store. It would also be great if you could sync with other ecomm platforms other than shopify. Other than that, can't recommend this app enough!

Relevé Fashion
United Kingdom
About 5 years using the app