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I unfortunately cannot recommend this app at all. The synchronization did not work, and even worse, the app created around 300 duplicate products during the process. These duplicates were faulty and incomplete, which made the situation even worse.
As a result, I had to manually delete all of those duplicates and carefully check every single product to make sure I would not accidentally remove the wrong ones. That is an unacceptable amount of work and simply not okay.
After finally cleaning up this mess myself, I wanted to resync everything. But apparently that is not really possible in bulk, because you first have to unsync everything first. However, I do not want to risk that, because I am afraid the app will once again create hundreds of duplicate products and leave me with another faulty synchronization.
For that reason, I already contacted support. But even though this issue is urgent, I have now been waiting for almost two days without any response at all. That is extremely disappointing and absolutely unacceptable to me.
I am demanding a prompt response and the immediate help I need with this issue. The way this is being handled right now is completely inadequate!!!
Contact me under the following e-mail address: Teku.elias@web.de
Rayman was superhelpfull and guide me through everything I needed to syncronize the prices between stores!
Best support Rayman! A very good app.
Isaac was very helpful.
Great work
Quick to reply and very helpful
We’ve had an excellent experience with Syncio! At one point, we ran into some issues after changing our product codes, but the support team was absolutely outstanding. They responded super quickly, even scheduled a call with us over the weekend, and walked us through every step to fix the problem. They were incredibly kind, professional, and clear in their explanations. Everything was resolved smoothly, and we couldn’t be happier. I’m very impressed with both the app and the support, and I highly recommend Syncio to anyone looking for a reliable product syncing solution!
I love Syncio! We took our store in a different direction due to the tariff situation. However, I was always able to rely on Syncio as a reliable and trusted app partner. If you're looking to collaborate with other online retailers as a source or destination store, Syncio is the way to go!
What a terrible app. Just does not work properly and support is so slow.
Syncing inventory works properly but everything else is a mess.
Payouts are giving totally rubbish numbers. For example an order for $129 is showing on Payouts as $15,000 and $2,000 commission when it should be $129 and $10. Complained about this one month and they fixed it. Next month all the payouts are messed up again.
Can't even sort out showing the correct currency symbol everything labelled in $ regardless of the actual currency.
If you look on there system for work they are doing, things have been on there for months and years but nothing ever appears on the actual app.
They expect the destination store to set all the commission rates... Errr hello thats for the source store to do surely. Not created by people that have actually tried to use it themselves
There is clearly ZERO actual development going on.
What you get is a very pretty interface with very little substance and just a load of headaches.
Has the potential to be a fantastic app but it is NOT fit for purpose.
I've only stuck with it so long because I can't find any alternative... But after a couple of years i've decided enough is enough.
Update after reply from Syncio
You say it's fixed but my June 2025 payouts are still all wrong with massive numbers???
I get that you created the app for your own needs, but as you are charging for it thats no excuse for not making it work. You have expected us to pay for it. I reiterate that things have been on your "working on log" for years without seeing changes on the app.
I don't think my review is harsh - I'm just trying to put an honest review out there.
I would love to discuss it with you if you want to make the effort to discuss. I've asked for a call or on-line meeting before and been ignored.
Hi,
Tough feedback, but we appreciate it, as that's how we get better. What you experienced with the wrong numbers is not good enough - it seemed to be an isolated experience for your store, but nonetheless it shouldn't happen, and it shouldn't have happened again. That's totally fair.
For some of the other points you made, I just want to give our side - I built Syncio initially to help a marketplace that we used to run - all the features that you see in Syncio today came from what we needed in our marketplace - that includes Payouts. From the marketplace days, it was us (the destination store) that set the commission rates, so thats why it is designed as it is. Of course, that is not how every business likes to run it, but I just wanted to clarify that - Syncio was created by Shopify merchants - we are not just app developers.
The other thing I want to add is that it is not accurate that we do not improve Syncio - our universal store release, marketplace, upgraded order syncing to handle paid and unpaid orders, have all been recent upgrades.
Those aren't excuses, just another side. In terms of the incorrect numbers that you encountered with Payouts - we are truly sorry about that, and need to improve on how we handle these types of issues, and get better on that.
If you ever consider having a look at Syncio again, please reach out to me directly (the support team will connect you with me) and I will run through Syncio and the features and improvements that we're working on, and see if it's a fit for you.
Kind regards,
Jimmy
Great product. It saves so much time, and you are always confident that you don't sell anything your supplier does not have by accident. All it needs is a connection to Apple pay so you can pay your suppliers while on the move via you phone.
We compared several inventory-syncing apps, and Syncio was the only one app that met the niche-specific requirement. The customer support team is exceptional and the responses were very fast. They even set up some customizations for us. Highly recommended!
