Syncio Multi Store Sync , 169 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its real-time inventory syncing across multiple Shopify sites, reducing overselling risks and saving time. It's user-friendly, easy to set up, and supports order syncing and Shopify's locations feature. It's ideal for businesses managing B2C and B2B stores, and dropshipping businesses. Merchants praise the responsive customer support and continuous app improvements. The app also simplifies vendor connections and automates inventory updates, saving significant work hours each week.
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My experience with Syncio has varied but ultimately been a very positive experience and critical to my businesses success. They are, in my opinion, the best app in their sector and once you are up and running which doesn't take very long to do, the app runs quite well. PROS: Easy to use dashboard for both the marketplace owners, and for their vendors. Constantly improving the product (and they seek feedback from their app users for improvement ideas). Responsive dashboard/API that seems to talk to Shopify quite well. Order forwarding to Vendors is spotless, this is where they specialize. Overall, GREAT. CONS: Hours of operation are a bit off from North America's so sometimes support request emails take a bit to hear back on (they are based in Australia so the time change is noticeable sometimes, especially going into the weekends. HOWEVER, I know they are actively working on fixing that and have even noticed an improvement in just the 2 months I've been with them). Sometimes buggy syncs results in a few items needing to be synced twice (again, I've noticed these issues largely drop off in the last 2 months, a testament to their constant improvement). Other than that there are no real downsides you could hold them accountable for. They add to the feature set consistently with more things in the pipeline. REVIEW: 4/5 stars - will be a full 5 once they implement a way for Marketplace owners to automatically split revenue as this is the final piece to create an all-in-one solution.
Seems to work well. I've only come across one major issue:
We have a lot of bundles and use the Bundles app that sets the inventory of the bundle based on the inventory totals of the individual products. Syncio inventory sync seems to be triggered by either a Paid Order, or manual inventory edit... but if another app like Bundles adjusts the inventory of an individual product (because a bundle was sold), Syncio's sync is not triggered and does not sync the inventory. If an individual product of that bundle is sold, then sync is triggered and inventory levels on the source store catch up. This will become problematic if you have a lot of bundled products like we do... not sure of a good way to do bundles yet with this app and we don't really want to have to manually assign x number of items to multiple bundles in our source store.
Thanks so much for your feedback. We're looking into compatibility with the Bundles app and other options. We're getting more requests to offer bundles and we'll look to make this work soon!
Good Concept - but I cannot expect my Destination stores to bear a $40 per month cost (base fee plus order sync) you have got this the wrong way round., As a source store- i would happily pay the extra fees, but no way am i going to ask people to pay that much to sync my products!! I wish you the best of luck
I'm sorry our available plans didn't work out for your needs. We have seen a couple of requests from Source stores asking to take on the cost for the Destination stores that are syncing and selling their products. Some Source stores have resolved this by arranging special rates or reimbursements for their Destination stores.
We are definitely open to exploring this as an option for pricing as we continue to grow our core app without compromising our current level of service. I would be happy to find some time to discuss your use case and perhaps get you and a Destination store on an extended trial to see if Syncio might be a good fit. Reach out anytime (support@syncio.co).
I wanted to use this app, to sync data in between my 2 stores. They will charge you on both ends. If you're like me and paying both ends, it won't be worth it.
Second, they charge an addition 10cents per transaction.
Lastly, what I really didn't like and was misleading is that for the destination store the free trial isn't 30 days but 7 days.
Because of this misleading fact, I won't pay an app that could possibly charge and mislead me again in the future.
We're sorry to hear about your experience. We saw that you had just installed us for 9 minutes and assume you wanted to check us out - we'd love to chat to you about how we can improve?
We have just implemented the 30 day free trial from a 7 day free trial to help new retailers who are transitioning their businesses online due to COVID-19 - this is definitely a technical issue. We are not trying to be misleading and this disappoints the team greatly as we are genuinely trying to offer something to retailers out there for free for 30 days (we don't make any money from this). The team is fixing this now - we'd love to see you back with a 30 day free trial if you are open to it.
In terms of the pricing, we have taken your feedback but I want to clarify our pricing. We charge a subscription on one end (destination store) and charge $0.10/order on the source store for only additional orders that you make from the destination store. This is stated in our appstore listing. The reason we do this is because every order update back to your source store requires server costs to update in real-time. For an average order value of $75, we thought that $0.10 would be a very small percentage (0.133%) to take off. But we are reviewing the pricing to make sure that we continue to be great value to our customers.
Problems: 1. It adds tax to the second store when sending the order, but tax is already included in the sale price of the first store
2. It deletes skus from both stores when you delete it from one store. But not all the time, so you have absolutley no consistency in the synchronisation or non synchronisation of deleting products.
3. The stock levles have started to no sync even though in the app it says all is successfully synced.
4. When you try to solve it they can take 24 hours to answer your question, then another 24 hours ot answer your follow-up question. And so it goes on. It's the most expensive app I have and the least robust and with the poorest support. So we are weening off it from January next year. It woud have been different if the support was live chat All problems could be resolved timely. But they are not.
Thanks for your feedback and sorry about the experience that you've had so far. Quick points to the problems you outlined but expect us to reach out to you to resolve these ASAP:
1. This is a bug which we've been working on and have the bug fix ready for implementation this week.
2. Sounds like a misunderstanding here, will get in touch with you to clear up.
3. Will also get in touch with you on this - we really want to make sure that everything is all set up properly.
4. This is pretty disappointing for us to hear, we've relayed this to the team to see how we can do better. Again will chat to you in more detail about this.
The app is expensive so you kind of expect some support when you need it. However, they are useless. They provide Zero support! I opened a ticket 2 weeks ago and have followed up with other emails chasing an answer and no one has got back to me. So now my store is left in limbo. Looking for a different app.
Hi, sorry for your experience. We do our very best to respond as fast as possible, and looking back at our inbox, we did respond to you on the same day, but didn't receive any response. That was the only email we could find from you unfortunately. Regardless, we would like to support your business as much as we can - we will try to contact you again!
This app sucks! It add its own variants and changes products descriptions. It syncs orders but gives a lot of problems with sending confirmation emails to customers. Also the customer support sucks! They don't reply. I have been waiting for days after several emails! DON'T USE THIS APP. It saves you a lot of trouble
Sorry to hear about your experience. The team was investigating the confirmation emails and would love to get back to you on that if you were still interested? This problem has never happened to any of our other customers so we'd like to work with you to see what is causing it, especially since we only trigger an email push from the Shopify store, the email doesn't get sent by Syncio directly.
In regards to adding its own variants and product descriptions, this is a setting in our custom sync module that needs to be applied by the customer. It essentially syncs the variants and product descriptions of the source store to the destination store product. Maybe there was a misunderstanding of how these features worked?
We're sorry that your expectations were not met in regards to our customer support. We will learn from this and have already come up with ways to improve. Again, we'd love to work with you again.
I purchased this app to help manage my product stock on both my Canadian and American Sites.
The first test I did went very well and I was so happy with how it managed my inventory. Today I did a huge restock and the app allowed SOLD OUT ITEMS to be sold (i'm not dumb they were set to not allow purchasing after being sold out). All my items were going to -1 and -2. I'm so beyond frustrated as I have had to remove all my inventory to ensure no more out of stock items were sold.
This has created a plethora of problems for me and has really damaged my reputation to my customers.
I would recommend trying a different app.
Thanks so much for the feedback and we apologise for the experience you've had with Syncio. Our customer success team has reached out to you so we look forward to hearing back and resolving the issue that you encountered.
Kind regards,
Jimmy
This is such a stupid app. It is not useful for anyone trying to dropship and I was recommended to it by a friend that said it was free. Nothing is free about it - they are money hungry just like every other dev on shopify. No one wants to spend money every month on your app. All these reviews are fake.
Hi,
We're sorry to hear about your experience. Our appstore listing and website clearly state our pricing - for destination stores, after the 14 days free trial will be on a paid plan. Our source stores use Syncio for free. Please let us know if there is something missing here?
I also strongly dispute your last comment that all of our reviews are fake - all of our reviews come from real customers that have gotten real value from Syncio. We have a team that work very hard to make this happen - they also need to get paid to support their living which comes from the money that our customers are more than happy to pay for. We work really hard to ensure that Syncio provides much more value to our customers than it costs them - if not, we are happy to refund them.