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good day, i have sent you a mail with some questions i have in order to decide whether to go ahead and use the app. could you please look into my mail, sent from mennovan......@l....nl? or how can i get in touch with you since i can not seem to find any means to mail or app you.
kind regards
happytoys.nl
UPDATE AFTER 3 DAYS: still havent heard form you, is there a mail adress i can forward my uestions to?
Hi. I can't seem to find any message from happytoys.nl or from any mennovan. The rest of your email address in this review is obscured. I will try sending an email to the account we have for happytoys.nl but it's an info@ address so I'm not sure if it will reach the right inbox. Can you try us again at support@oiizes.com?
Update after 3 days: We have tried to reach you on all channels we can determine might work. Please email us at support@oiizes.com if you see this edit. Thank you!
The efficiency, helpfulness and ease-of-use of this App - for this price - is unfathomable! Running multiple brands across multiple geographic regions with differing Shopify Expansion stores brings with it innumerable challenges... but Syncing Inventory isn't one of them! All thanks to SyncLogic. Definitely could not live without this App in our Tech Stack.
Thanks so much for the kind review. I thrive on knowing we've helped your business. Let us know if we can be of service in any way.
- Shane
Tested multiple inventory sync apps and this one is the best value for money. Reliable and quick and to the point support. Could use more functionality but some other apps that are seemingly more advanced turn out not working.
We have always focused on accuracy and performance, and often times the customer doesn't notice improvements we make, so I'm really thankful you noticed and shared your experience with other. We'll keep plugging away at functional improvements too.
Thanks so much for the kind review.
I have very little choice or control on this app. It is what is required by my drop shipper. I need additional information and support and have emailed at least 3 times via the support window within the app and have not received any response.
I need more control over what changes synclogic makes to my store. I need to define what product template it uses for the products being synced. Plus it does not bring over cost or the compare at price as well as the price to show a discounted price to our customer if applicable. (that is unless I am misunderstanding the setup)
When I manually go in to add these essential costs, it overwrites the data the very next sync. I would truly appreciate some support on my issues.
I'm so sorry to hear you've run into these challenges. I can definitely support you in your concerns.
I found emails from you on Feb 3 and March 14th regarding cost of goods. It looks like we responded promptly to both of those but I take it you didn't get the response. It must have gone to spam. I didn't find a 3rd message from you.
I can certainly help you with syncing cost and the compare at price, which shows a discount for your customers. These things can be achieved and I'll be more than happy to help.
I can also help with the template issue. You can turn off sync of the template so that you can choose your own custom template, and I'd have to look into this one further in that it's not a common request, but I might be able to customize your connection to select a specific template to use
I'll give you a call now but I know it's after hours for you so if I don't reach you I'll try you again tomorrow.
Update: I tried to call but the phone number on your account doesn't appear to be working. Can you please reach out to us at (415) 851-1230 with an updated number. If we're unable to answer please leave a message. I really want to connect with you and support you on this and I'm unable to reach you by phone or email.
Update 2: I haven't heard back from you. I also reached out via the form your website but haven't gotten a response. Without a working phone number or email address for you I really don't know how to reach you.
We have been using Synclogic for a few years now, while the app does what it says on the can, and functions exactly how one would expect. The reason for my 5 star is review is the excellent support that Shane and his team provides. Super helpful, willing to work with you to get everything just how you want it, and always available. Really stellar support. 5/5 would recommend!
Thank you so much for the positive review. I really enjoyed working with you directly and enjoyed the challenge of finding solutions for your needs on this. Thanks for being such a long standing customer and such a pleasure to work with.
- Shane
Shane at SyncLogic is the best! Anytime I need something, he’s right there—helpful, responsive, and genuinely invested in making sure everything runs smoothly. It’s rare to find that kind of support these days. Can’t recommend SyncLogic enough!
SyncLogic is a game-changer! I needed a feature added that was crucial to my business, and Shane went the extra mile to make it happen. His dedication and hands-on approach were impressive, and the quick response showed how much they care about their customers. If you're looking for top-notch service and a product that delivers, SyncLogic is the way to go. Highly recommend!
Thank you so much for the kind review! I genuinely enjoy finding solutions for shops and helping them thrive, and I'm glad to hear that came through. Let me know if there's anything else I can do for you.
- Shane
We have used SyncLogic for almost 6 years now. It has been a huge time-saver for us and solves a really important problem for us, of quickly and seamlessly syncing products across multiple Expansion Stores.
We have heard horror stories of other brands using other solutions to sync inventory and product details, and things taking too long to connect, resulting in huge oversells and inventory issues during heavy traffic time periods.
We have never had any issues and have a huge amount of trust and respect for the SyncLogic Team and Product. Highly recommend.
Thanks so much for the very kind review. We have focused a lot of our efforts into the performance of syncing over the years and have managed to overcome a number of bumps along the way with the Shopify ecosystem through innovation. I'm so happy you've noticed.
SyncLogic has worked really well for syncing our two stores with a shared catalogue and inventory. It's a great value app, and it's versatile - you can choose exactly what product attributes to sync. I.e. use it for only inventory or only product descriptions if you choose. Also very responsive and thorough support should the need arise. Highly recommend.
I'm very happy with the service provided by Synclogic, the service that is provided just works well for our company's group of websites. Any issues and they are quick to respond, diagnose and fix. We have been using Synclogic for many years now and problems are few and far between. I would recommend this service to anyone that requires a hassle free solution to syncing data on multiple websites.
We are so glad that SyncLogic is helpful for your businesses. Thank you for your support!
Great app and good support! We have used this app for a long time to sync products between some of our expansion stores and it's always worked perfectly! I love the feature that allows us to alter the price ratio between stores in particular as this gives us the ability to tweak a stores pricing depending on currency fluctuations.
