Reviews (275)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to automate accounting tasks, including managing sales, refunds, fees, and shipping, especially through its seamless integration with QuickBooks Online and Xero. The app's customizable features, such as smart rules and manual sync options, are particularly appreciated for precise transaction management. It supports multiple platforms and currencies and features a user-friendly interface suitable for both experienced and novice users. Merchants also praise the app for its ability to handle complex tasks like syncing historical transactions smoothly. The customer support team is frequently highlighted for their responsiveness and expertise, often providing personalized assistance through screen sharing sessions. The app also offers valuable educational resources, including a YouTube channel and free web demos, and a 15-day free trial, allowing merchants to explore its features before committing financially. Merchants recognize the app for enhancing business operations through efficient accounting integration, robust features, and exceptional support.
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I purchased this app because we use shopify for our organic maple farm to process our orders for both retail (our website) and pos (on farm sales). with our website through shopify, we can accept pay pal, amazon, apple etc... we are not a big company but when you get to the point of reconciling these accounts and reporting sales, journal entries are painful and the reporting in shopify at our level is not easy to navigate. We wanted an integration with Quick Books Desktop (not the online version). After searching around this company was my choice. The reason I chose them has to do with their response time during the support chats. So far all my problems were resolved in the chat and I am able to syn my QB and shopify together very easily. Special thanks to each of the representative at Synder for helping me through this process. Helen and Tony's were spot on with their help as was the initial person I talked to when I first landed on their website, Sasha. Top notch support that convinced me they know what they are doing and care about me as a customer. Thanks everyone for your help today!
This app is what you need if you need detailed reconciliation with Shopify and Quickbooks. The basic connection does surface level importing, but this app helps categorize your products, shopify fees, and taxes.
Works well and has a small but simple learning curve. Highly recommended to sync with Shopify. Although slightly more expensive than some other apps, this one is well worth the extra cost. It has helped make our accounting more simple.
Excellent App. Live saver especially if you have a lot of transactions to deal with. Support has also been great.
The support team was very helpful to get me where I needed to go. It is a little pricey to get my own data, but in the end it saved me a huge headache.
Hard 2 stars or soft 3 stars. The platform seemed easy to use. I was more than happy to subscribe but before I did I had some questions and wanted to be shown how to use the website via a demo (which is standard with most SAAS businesses). I was told there are webinars or paid personal demos. Now call me old fashion but shouldn't the salesperson be courting the client? It also makes me think if this is the way I am treated as new business AKA a hot prospect how will I be treated when I have joined! My advice to the CEO or head of sales is to think about your target market. You are targeting people who are busy and want the accounting side of things to be taken care of. If there is software that can help me with bookkeeping whether it is $50 or $150 a month does not matter. I would happily pay more to have my hand held and shown exactly how to use it only think about it at tax time. Not only that, I would probably never change even if there was a cheaper alternative on the market as it would be more hassle than it is worth. For these reasons I have uninstalled Synder and will use one of their competitors which I hope will show more customer care.
Dear William,
I am very sorry for any inconvenience. We offer free weekly webinars and personal demos, for which you can sign up from the app or via the link that was emailed by our specialists. You can also contact the support team via email, phone, or the in-app chat (all of the options are available to trial users) and directly ask any questions you might have to make sure the app suits your business needs. Regarding your case, our management team contacted you additionally to solve the issue and make sure you have all the necessary details to make an informed decision. We will be glad to have you back and to customize Synder in accordance with your preferences!
Synder is the best sync system I've found for ecommerce and quickbooks. Simplifies and automates the whole bookkeeping process.
This app was easy to integrate! Can't wait to be able to dig into the data. Looking forward to being able to change the tags of how certain products are bought into QBO.
Veronica was very professional and managed to deal with all my queries without any hesitation - fantastic service and knowledge of the product.
Synder really helps us integrate all of our sales into Quickbooks so we can get a handle on our inventory, profits & full accounting. Highly recommend