tawk.to Live Chat

tawk.to Live Chat

Price: Free
Rating (4.2)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Works with the latest themes
  • Use directly in Shopify admin

About this app

Launched

November 16, 2015

Languages

English

Categories

Chat

Integrates with

Zapier, Wordpress, Google Analytics, Webhooks

tawk.to’s messaging and CRM software makes it easy to monitor and chat with customers in real time.

The tawk.to Live Chat app makes it easy to monitor and chat with visitors on your Shopify site. Be there when they need you with unlimited messaging, ticketing and agent seats. Never lose another lead or sale again — iOS, Android, Windows and Mac OSX apps keep you connected wherever you go. tawk.to’s live chat app, CRM, knowledge base and ticketing system integrate seamlessly with your Shopify store, so you can assist visitors in the moment of decision and provide real-time customer support.

The tawk.to Live Chat app makes it easy to monitor and chat with visitors on your Shopify site. Be there when they need you with unlimited messaging, ticketing and agent seats. Never lose another lead or sale again — iOS, Android, Windows and Mac OSX apps keep you connected wherever you go. tawk.to’s live chat app, CRM, knowledge base and ticketing system integrate seamlessly with your Shopify store, so you can assist visitors in the moment of decision and provide real-time customer support. more
  • View and manage Shopify orders directly from chats and tickets.
  • Personalize greetings with triggers based on location, past visits, and more.
  • Provide fast, accurate responses with canned “shortcut” message templates.
  • Manage unlimited customers and organizations in your CRM.
  • Need help? Reach out to our support team 24x7 for live assistance.

231 reviews

Overall rating
4.2
Counts per rating level
  • 80% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 11% of ratings are 1 stars
May 17, 2023

Like many have said, the interface is quite clunky. It could definitely use an update. Features are nice, but the Shopify data sync leaves lots to be desired. My biggest gripe (and reason for uninstalling) is their branding is everywhere. Everywhere. It's not a simple, subtle "powered by x" like other providers. No. It boldly advertises its own product and redirects customers away from your site. In the main chat window, for example, there's a huge button right above the text field that is almost impossible not to accidentally click and be redirected to tawk.to. It is extremely unprofessional. Not to mention, not a very classy practice from tawk.to. And honestly, greedy and a waste of resources. Most consumers are not needing a chat app, so there's no point in tawk.to using it's own customers to try and siphon consumers to their site to begin with.

Anyway. I'm uninstalling. It's not worth paying $20 a month just to remove the disrespectful advertising.

JEALOUSY
United States
Time spent using app: 34 minutes
Edited January 9, 2023

I used this App quite some time ago and uninstalled because I was frustrated with its cumbersome workings. BUT the widget on the bottom right of my website would not go away. SO I reinstalled it and still was having issues with the operations of Tawk. I Uninstalled again, and that darn widget is still on my screen. I know it is from Tawk because if I click it and send a test message, the message will come to my email with the logo of Tawk. Now I uninstalled it, so this APP writes a code on your Theme. I am very frustrated because I want to get another Chat App that will work better for me but the new App widget sits partially on top of the Tawk widget and it looks so unprofessional. I've reached out to Tawk Support for them to remove whatever code is stuck behind but they are not responding to me. So I feel left high & dry. It is unnerving to have code left behind, especially when it messes with my Homepage. Tawk Support ... help me and I will revise this review. PLEASE!

Poochie Moochie Pet Store West Edmonton
Canada
Time spent using app: Over 2 years
October 12, 2022

very good for what it does, you can use it to communicate with customers and can have other log ins for staff

hiierliving
Canada
Time spent using app: 5 months

About this app

Launched

November 16, 2015

Languages

English

Categories

Chat

Integrates with

Zapier, Wordpress, Google Analytics, Webhooks

Built by tawk.to

About tawk.to

4.2 average rating

7 years building apps for the Shopify App Store

Support

Send a message

support@tawk.to

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