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Handy app. It is really annoying though. By default it has a really obnoxious sound that plays when your users visit your site. It has a popup chat message that is automatically enabled that you have to hunt for the setting to disable. It also does not allow you to manage, change or update any settings from inside the Shopfiy Admin area, you have to to to Tawk.to's website to change anything.
if i could leave 0 stars i would. 29$ a month to remove one line of text with no exceptions . a complete scam
So glad I found this app... I was really hesitant to add live chat to my site, as I was nervous to how it would incorporate into my life and work. This app was incredibly easy to install, works great and has great functionality. I'm able to schedule the live chat to be available during only certain hours (so that it won't wake me when I'm sleeping at night!) and I can even choose to hide it from visitors during that time or give them the opportunity to "leave a message", but show that I am offline.
The analytics and monitoring it provides is excellent and I have no complaints after having it installed for a few days. Really thankful and surprised that an app with such great functionality is committed to providing such a great free service.
Hi Nebraskabison,
Thank you for choosing tawk.to and for giving us an amazing review!
We are happy to know that you love our product and find value of it's features.
The Scheduler allows you to manage the operating days and times of the chat widget.
It will automatically switch your widget offline according to your schedule, so you never have to worry about forgetting to log out of your account.
It works in tandem with your agents, if there are no agents online when your widget is scheduled to be online, the widget will instead stay offline.
Related link: https://help.tawk.to/article/using-the-widget-scheduler
Our Monitoring feature shows real-time visitor activities. If your visitor has a chat history, you can also view their navigation activity.
To learn more about Monitoring and Chat sessions, visit this link:
https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions
If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Lovely app....keeps us going @anokherang every day....easy and simple to use and very effective...no limitations on number of simultaneous chats and that also from a free app ...would have given more stars if there was such an option available !
Ruchi
www.anokherang.com
Hi Ruchi,
Thank you for choosing tawk.to and for giving us an amazing review!
We appreciate your feedback and are happy to know that you find our widget effective in managing your customers.
The tawk.to app will always be free!
We give you unlimited chats, agents, shortcuts, tickets and Knowledge Bases!
Ultimately, we believe you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will.
If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Great app! Easy to install and use with both web, phone and windows based clients.
Hi Australian Jet Ski Parts,
Thank you for choosing tawk.to and for sharing your review with the community!
Our tawk.to app can easily be accessed via web browser, desktop and mobile apps.
Check out the links below to download the app:
Windows App: https://www.tawk.to/tawk-to-for-windows/
MAC App: https://www.tawk.to/download-the-tawk-to-mac-osx/
iOS app: https://apps.apple.com/app/tawk-to/id907458277
Android app: https://play.google.com/store/apps/details?id=to.tawk.android
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
This is Wonderful app ever in shopify market and can support to dashboard chat history, monitoring even mobile app support
100% Satisfied
Hi Ducati Home Automation,
Thank you for giving tawk.to a 5-star review!
We are happy to know that you are 100% satisfied with our product!
You can monitor you visitors’ activity, check chat history and answer incoming chats in a single Dashboard using your computer or mobile device.
We value your feedback and will continue to provide excellent customer support to all our users.
If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
I use this app for all my voice chat on all of my shopify stores. I have tested many others and this is by far the best. Great value and great app. Very happy.
Hi Access World,
Thank you for choosing tawk.to and for subscribing to our Video + Voice + Screensharing add on!
Our Video + Voice + Screensharing add-on is an optional way to communicate with your visitors via our chat, voice calls and two-way screen sharing.
Check our Knowledge Base article for the Video + Voice + Screensharing FAQs:
https://help.tawk.to/article/video-voice-screensharing-faqs
We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Needless to say Tawk is by now the most popular chat agent . If only they could have small fee and an option to remove the logo , it would one chat agent to rule them all .
Hi Theskinmantra2,
Thank you for choosing tawk.to and for giving us a 5-star review!
We have reached our 5-million-user mark and we thank you for it making happen!
The Remove Branding add-on allows you to remove tawk.to branding from the tawk.to Widget and Support Emails. It also lets you use your own domain for sending out support emails.
Here is a detailed description of the features, as well as step by step instructions on how to activate the add-on: https://help.tawk.to/article/purchasing-the-remove-branding-and-white-label-add-on
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
Just installed this app, had a few questions and issues but simply used there easy customer support chat and got a prompt reply - customer service is great! totally recommend.
Hi SprayShopNZ,
Thank you for choosing tawk.to and for giving us a 5-star review!
Our Customer Service team is happy to know that you gave them great feedback and have recommended our tawk.to app to this community!
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Great app, every business needs this. It has been the difference between booking a Wedding or Proposal or not. Hawaii is very competitive and our clients LOVE the LIVE chat feature.
Hi Hawaii Weddings,
Thank you for choosing tawk.to and for recommending us to others!
We are happy to know that your clients love our widget!
Our tawk.to app lets you answer chats via web browser, desktop and mobile apps.
To download the app, visit the links below:
-Windows App: https://www.tawk.to/tawk-to-for-windows/
-Mac App: https://www.tawk.to/download-the-tawk-to-mac-osx/
-iOS app: https://apps.apple.com/app/tawk-to/id907458277
-Android app: https://play.google.com/store/apps/details?id=to.tawk.android
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line.
Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
