Reviews (89)

Overall rating
3.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 21% of ratings are 1 stars
September 15, 2026

I would strongly recommend NOT installing this spyware at all. Even after you uninstall it, it spies on your traffic and sends you email updates that you no longer want or requested. If you do install it and change your mind, you have to manually go back in and remove traces of the software garbage it leaves behind on your site.

Newt's Games and Playing Cards
United States
About 1 month using the app
August 6, 2026

the shame thing is the $29 AI plan is not available in shopify

Us Cushion
United States
3 months using the app
December 15, 2023

Handy app. It is really annoying though. By default it has a really obnoxious sound that plays when your users visit your site. It has a popup chat message that is automatically enabled that you have to hunt for the setting to disable. It also does not allow you to manage, change or update any settings from inside the Shopfiy Admin area, you have to to to Tawk.to's website to change anything.

Snoot Boopers
United States
8 days using the app
November 10, 2024

if i could leave 0 stars i would. 29$ a month to remove one line of text with no exceptions . a complete scam

LuvvyBug
Canada
31 minutes using the app
Edited June 12, 2019

Got me a sale that I would never have got on my first night of using. Love it straight away, shows the products people are looking at in real time and even shows the message they’re typing, character by character. Brilliant. **Update, the only issue with this app is that I get customers saying the chat box gets in the way of the checkout button.

Theartistsquarter
United Kingdom
9 months using the app
tawk.to replied September 9, 2021

Hi Theartistsquarter,

Thank you for choosing tawk.to and for sharing your review with the community!

We have just released a major update to our chat widget. You can now set a separate position for your chat widget on Desktop and mobile devices.

Follow these steps to change the position of the chat widget on mobile:

1. Click the Administration cog in the lower-left corner of your Dashboard.
2. Select Chat Widget.
3. Under Widget Appearance, select Advanced.
4. Under Mobile Widget, select your preferred Mobile Widget Position.

To learn more, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

July 21, 2018

Great app used for over a year now, no issues and customer love using it. Despite other reviews it is FREE!

Gift Moments
United Kingdom
Over 1 year using the app
tawk.to replied September 27, 2021

Hi Gift Moments,

Thank you for supporting tawk.to and for sharing your review in the community!

We appreciate the kind words and continued support throughout the years.

Great news! We have just released a major update to our chat widget.

See our latest release here: https://www.tawk.to/category/updates/

This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.

To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

January 23, 2017

One of the best apps in the app store, and the best part is that comes for free. Thumbs up

Amdivetest
United States
5 months using the app
tawk.to replied October 25, 2021

Hi Amdivetest,

Thank you for that thumbs up and for finding our app to be the best in the market!

The tawk.to app will always be free!

Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will.

If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

February 24, 2017

WoW! I can't believe this awesome app is FREE!!!
This is a must have app on your store, i'm still shocked that it's FREE!

Eco Matcha
Australia
About 2 hours using the app
tawk.to replied October 25, 2021

Hi Eco Matcha,

Thank you for choosing tawk.to and for giving us an amazing review!

Yes, the tawk.to app will always be free!

Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will.

We have reached our 5-million-user mark and we thank you for it making happen!

If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

August 22, 2018

Great app! Easy to install and use with both web, phone and windows based clients.

Australian Jet Ski Parts
Australia
15 days using the app
tawk.to replied September 27, 2021

Hi Australian Jet Ski Parts,

Thank you for choosing tawk.to and for sharing your review with the community!

Our tawk.to app can easily be accessed via web browser, desktop and mobile apps.

Check out the links below to download the app:

Windows App: https://www.tawk.to/tawk-to-for-windows/

MAC App: https://www.tawk.to/download-the-tawk-to-mac-osx/

iOS app: https://apps.apple.com/app/tawk-to/id907458277

Android app: https://play.google.com/store/apps/details?id=to.tawk.android

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

December 21, 2016

Fantastic app, just waht we were looking for.
www.pharmacy4life.co.uk

Pharmacy4life
United Kingdom
4 months using the app
tawk.to replied October 25, 2021

Hi Pharmacy4life,

Thank you for choosing tawk.to and for sharing your review with the community!

We are happy to know that you love our product and find it a perfect match for your business.

If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min