tawk.to Live Chat , 230 reviews

Overall rating
Counts per rating level
  • 80% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 11% of ratings are 1 stars
Edited January 9, 2023

I used this App quite some time ago and uninstalled because I was frustrated with its cumbersome workings. BUT the widget on the bottom right of my website would not go away. SO I reinstalled it and still was having issues with the operations of Tawk. I Uninstalled again, and that darn widget is still on my screen. I know it is from Tawk because if I click it and send a test message, the message will come to my email with the logo of Tawk. Now I uninstalled it, so this APP writes a code on your Theme. I am very frustrated because I want to get another Chat App that will work better for me but the new App widget sits partially on top of the Tawk widget and it looks so unprofessional. I've reached out to Tawk Support for them to remove whatever code is stuck behind but they are not responding to me. So I feel left high & dry. It is unnerving to have code left behind, especially when it messes with my Homepage. Tawk Support ... help me and I will revise this review. PLEASE!

Poochie Moochie Pet Store West Edmonton
Time spent using app: Over 2 years
October 12, 2022

very good for what it does, you can use it to communicate with customers and can have other log ins for staff

Time spent using app: 5 months
September 20, 2022

Really appreciate of this awesame app being free +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Effortless Bridal
United States
Time spent using app: Over 3 years
August 3, 2022

I have used this app so many times in the past and I have always liked it. Awesome app and I love all the cute chat box characters and icons.

Shop On In
United States
Time spent using app: 3 months
July 24, 2022

Really good! Best live-chat app by far. Accurate information, you can track all the progress and information from visitors. +++++

Time spent using app: 2 months
April 14, 2022

I'm so glad that I found this app. With all the technical problems I've been having with my store, it's been a huge relief to have someone there to help me out and answer my questions. They're super responsive and always willing to help out. This is really one of the best apps for Shopify! https://www.shackled.me/

Time spent using app: 22 days
March 1, 2022

I have tried so many chat apps and I always seem to come back to this one. Free, simple, consistent, and the best!

Front Porch Candles
United States
Time spent using app: Almost 4 years
February 4, 2022

Tried installing the app, and it said I have to add the widget code to every single page on my site. Are you kidding me? Who has time for that? Uninstalled the app in less than 5 minutes.

The Knickknack Shack by Darthside LLC
United States
Time spent using app: 28 minutes
November 30, 2021

This is a great app. I was not even told by any staff to please write a review about them. Failure to do this would equate me to an ingrate. Thanks guys. The free service is just all I've wanted, at least, for my level of business.

Time spent using app: 3 months
September 16, 2021

I saw this app on a review page. I was curious but skeptical because it's free. But I'm blown away by how awesome this app is, especially for someone like me who is just starting. This app gives you all the features you need for free! Other apps would make you pay a huge fee just for basic features. One of my favorite features is the free Knowledge Base page. There is a paid version that gets rid of branding and gives you other features. But I honestly like the branding; it lets people know what superb chat service I'm using. Once I have a steady profit, I'm gonna support this business and get the paid version. Thank you for making an excellent program!

United States
Time spent using app: 15 days