Reviews (239)

Overall rating
3.7
Counts per rating level
  • 77% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
October 21, 2024

Now need right now bye

Kash Traders Corp
United States
5 months using the app
Edited August 2, 2021

I loved this app at first, but then all of a sudden it stopped notifying us via email that someone started a ticket/ filled out the offline form. We tried talking to tech support but the guy didnt seem to want to help. At this point its time to disconnect it once we catch up to all the emails weve missed.

Resin & More Boxes
United States
About 2 years using the app
tawk.to replied August 30, 2021

Hi Resin & More Boxes,

This is Sienna from tawk.to. Thank you for reaching out.

Thank you for your patience as you experienced challenges with our support team

There are ...

July 27, 2018

Great at first. It was free for me and easy to customize. The problem is the site doesn't notify me anymore when a chat comes through. I've missed several chats because it failed to notify me.

Siloe
United States
About 1 year using the app
tawk.to replied August 30, 2021

Hi Siloe,

Thank you for choosing tawk.to and for sharing your challenge here.

The tawk.to widget does not load until after your website is fully loaded. As a result, your ...

February 25, 2019

The app itself is good but unfortunately the support is awful, I had a very impatient agent on their live chat who resorted to using capital letters with me, granted I was not understanding what he was getting at but this patronising and unhelpful tone is not a good sign of support

Dressed For Dance
United Kingdom
6 months using the app
tawk.to replied August 30, 2021

Hi,

This is Sienna from tawk.to. Thank you for reaching out.

We do apologize for the challenges you experienced with one of our support agents.

Our 24/7 support line is ...

Edited August 11, 2020

the app its self is a nice idea but need lots of work no multilingual buy exemple and other stuff that dont really works whit shopify stores .

soscartouches.ca

S.O.S Cartouches inc.
Canada
About 2 months using the app
tawk.to replied August 30, 2021

Hi S.O.S Cartouches inc.,

Thank you for choosing tawk.to and for sharing your challenge here.

We currently have 40+ language translations on our chat widget.

Here is the ...

October 29, 2018

The App itself is good, but beware if you uninstall it. It will continue to charge you $15.00/mo, despite it being uninstalled from your store and not in use. I used it for a month, then cancelled it, only to have it bill me for no reason. If I had not been aware, it would have billed me indefinitely.

Mountaineer Tactical
United States
8 days using the app
tawk.to replied August 30, 2021

Hi Mountaineer Tactical,

This is Sienna from tawk.to. Thank you for reaching out.

We highly recommend cancelling any active subscriptions before uninstalling the chat ...

February 16, 2018

The app is good as far as function goes, but it appeared to slow my site down significantly. When it was installed, there was 8 - 10 seconds after the page loaded when nothing on the page could be selected. When I removed the app everything appears to be loading normally again.

Bearing Box
Australia
2 days using the app
tawk.to replied August 31, 2021

Hi Bearing Box,

Thank you for choosing tawk.to and for sharing your challenge here.

The tawk.to widget does not load until after your website is fully loaded. As a result, ...