Reviews (239)

Overall rating
3.7
Counts per rating level
  • 77% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
January 23, 2025

Terrible service with no support. This app uses a foreign API, so even after uninstalling the app, the code remains. Changing themes doesn’t resolve the issue either. Avoid this app at all costs!

Shop It All
South Africa
About 17 hours using the app
December 6, 2024

There is button placed outside of the widget.
We can't fix this.

Customer support is AI, You don't get to speak to a human unless you schedule a meeting.
We don't want a meeting!

Kadopapier.net
Netherlands
4 months using the app
November 1, 2024

Support is nowhere to be found. Hard to set up and edit the widget. No thank you!

High Altitude Mods
United States
4 days using the app
November 10, 2024

if i could leave 0 stars i would. 29$ a month to remove one line of text with no exceptions . a complete scam

LuvvyBug
Canada
About 4 hours using the app
June 6, 2018

They say its free!!! THAT IS NOT TRUE

Maximal Power
United States
About 3 years using the app
tawk.to replied March 1, 2019

hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget.

You can add unlimited agents, and ...

Edited January 9, 2023

I used this App quite some time ago and uninstalled because I was frustrated with its cumbersome workings. BUT the widget on the bottom right of my website would not go away. SO I reinstalled it and still was having issues with the operations of Tawk. I Uninstalled again, and that darn widget is still on my screen. I know it is from Tawk because if I click it and send a test message, the message ...

Poochie Moochie Pet Store West Edmonton
Canada
Over 2 years using the app
March 12, 2018

This app worked very well for a while and now the messages get cut off. We can't read what our customers are saying!! We wrote an email to support and never heard back. Not recommended.

Forge Hardware Studio
United States
Over 1 year using the app
tawk.to replied March 1, 2019

Hello - thanks for your review.

This issue was intermittent while we were shipping an update back in march 2018. If you're still experiencing this issue, please do let us ...

January 9, 2019

prevent multiple location when you use this app. got to un-install, add location and re-install again.

Adertek Baby & Kids
Singapore
11 months using the app
tawk.to replied March 1, 2019

Hi there! The multiple-location option has now been updated so you should e able to install it once. If you're still experiencing issues, please do let us know and we'll do ...

April 11, 2019

Not a fan of interface so I deleted it. Once deleted, the interface is still on the homepage. Have tried emailing support 3 times for a solution with no response...

AutoTalent
United States
9 months using the app
tawk.to replied August 27, 2021

Hi AutoTalent ,

This is Sienna from tawk.to reaching out.

Thank you for your patience with the challenges you experienced with our support team.

We do have a 24/7 support ...

Edited December 25, 2016

Dec. 20, 2016.

WILL HAVE TO UNINSTALL. What's the point in having this app when Users can't type in their message in the message box? Another star knocked off because now you can't even type in your message in the message of the widget. The widget is unscrollable and the message box is hidden by the mobile keypad. I emailed Support and never heard back.

UPDATE: Dec. 24, 2016
After I uninstalled ...

Neptune Wild
United States
8 months using the app