Reviews (239)

Overall rating
3.7
Counts per rating level
  • 77% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
Edited August 7, 2017

5 stars for functionality. Thank you for this app talk.to!

4 stars for the connectivity. It drops out every hour (it seems) but irregularly.

[Added Aug 8, 2017] It appears that the desktop and mobile versions are not in sync. There was an instance where the mobile version shows 2 visitors, then all left but the desktop version still showing these visitors (not refresh).

Aphrodite And Hebe
Australia
Almost 3 years using the app
tawk.to replied September 9, 2021

Hi Aphrodite And Hebe,

Thank you for choosing tawk.to and for sharing your challenges here.

An agent's status will not be changed from online to offline as a result of being ...

November 26, 2019

We currently have the free version installed at: https://mydentalwig.com/ to collect offline messages

My Dental Wig
United States
Over 2 years using the app
tawk.to replied September 9, 2021

Hi My Dental Wig,

Thank you for supporting tawk.to and for sharing your review in the community.

When the widget is in Offline mode, it will act as a form and ask visitors ...

April 28, 2018

Really nice app. We are using it for quite some time and it helped us to communicate with our customers.

Outletjeans
Switzerland
Over 2 years using the app
tawk.to replied September 9, 2021

Hi Outletjeans,

Thank you very much for taking the time to write us this review and for sharing it with the community!

We are happy to know that you love our product and are ...

January 13, 2017

No issues with this app. Can use the same account for multiple sites. Android app works well to address questions while not near a computer.

Jack Wagon Coffee Co
Canada
9 months using the app
tawk.to replied September 9, 2021

Hi Jack Wagon Coffee Co,

Thank you for choosing tawk.to and for sharing your review with the community!

We are happy to know that you are satisfied with our product and had ...

Edited June 12, 2019

Got me a sale that I would never have got on my first night of using. Love it straight away, shows the products people are looking at in real time and even shows the message they’re typing, character by character. Brilliant. **Update, the only issue with this app is that I get customers saying the chat box gets in the way of the checkout button.

Theartistsquarter
United Kingdom
9 months using the app
tawk.to replied September 9, 2021

Hi Theartistsquarter,

Thank you for choosing tawk.to and for sharing your review with the community!

We have just released a major update to our chat widget. You can now set ...

May 21, 2018

good app to talk to customer. sometimes it glitches and i do not get a notification but just gotta re-start the app. should be fixed, but works well otherwise.

Pet Globes
Canada
6 months using the app
tawk.to replied September 9, 2021

Hi Pet Globes,

Thank you for choosing tawk.to and for sharing your challenge here.

If you are having issues with getting notifications, visit this article to find out more: ...

September 5, 2016

Love that fact that it is free to use and you can chat directly from your mobile phone or tablet. Would like more options for the look and style of the chat box.

Lifemobile
Australia
3 months using the app
July 11, 2017

Excellent service, good job .....

Zolglove Inc
Panama
3 months using the app
tawk.to replied September 9, 2021

Hi Zolglove Inc,

Thank you for giving tawk.to an amazing review!

We are happy to know that you are satisfied with our product and services.

Should you have any questions, ...

December 15, 2023

Handy app. It is really annoying though. By default it has a really obnoxious sound that plays when your users visit your site. It has a popup chat message that is automatically enabled that you have to hunt for the setting to disable. It also does not allow you to manage, change or update any settings from inside the Shopfiy Admin area, you have to to to Tawk.to's website to change anything.

Snoot Boopers
United States
2 months using the app
October 5, 2016

This app is Great. We like it
www.jedston.com

Jedston
United States
About 1 month using the app
tawk.to replied September 9, 2021

Hi Jedston,

Thank you for giving tawk.to an amazing review!

We are happy to know that you like our product and found it to work well with your Shopify site.

If you need help, ...