tawk.to Live Chat , 233 reviews

Overall rating
4.1
Counts per rating level
  • 79% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, customizability, and comprehensive features, including real-time monitoring of website statistics and client chats. They value the ability to delegate chats, convert them into support tickets, and view live visitor reviews. The mobile compatibility is praised for enabling on-the-go customer interaction. The app's analytics provide valuable customer insights, and the support team is known for their responsiveness. Merchants also value the free offering and the ability to retain information after uninstallation.

April 20, 2017

I've tested many live chat widgets and I like this one the best. It's free right off the bat, and they offer custom branding for only $15/month. It's the only live chat app I could find which supports an email ticketing system as well (included for free). Would highly recommend! :)

Stephensworld
Canada
tawk.to replied October 25, 2021

Hi Stephensworld,

Thank you for choosing tawk.to and for recommending tawk.to to the community!

The Remove Branding add-on allows you to remove tawk.to branding from the tawk.to Widget and Support Emails. It also lets you use your own domain for sending out support emails.

Here is a detailed description of the features, as well as step by step instructions on how to activate the add-on: https://help.tawk.to/article/purchasing-the-remove-branding-and-white-label-add-on

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

September 10, 2017

Great app! does exactly what you would expect it to do!

Superherogear
Canada
tawk.to replied October 25, 2021

Hi Superherogear,

Thank you for choosing tawk.to and for sharing your review with the community!

We thank you for the continued support and we hope you have seen success by using our product in your business.

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

February 15, 2019

It is good, but some messages you need to keep in English. :( I am working with other countries and languages.

zoopetfamily
Brazil
tawk.to replied September 9, 2021

Hi zoopetfamily,

Thank you for choosing tawk.to and for reaching out.

You can add multiple widgets to a Property and customize your widget to match different languages on your website.

Each new widget you add will be in English by default. For each set of pages with a new language, you’ll need to create a new widget and manually set the language.

You can create a maximum of 20 new widgets per Property. Each new widget will have its own settings for Color, Size, Position and Language.

To learn more, visit this link: https://help.tawk.to/article/why-add-multiple-widgets

Learn how to change the language of your widget: https://help.tawk.to/article/changing-your-widget-language

Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!