Reviews (239)

Overall rating
3.7
Counts per rating level
  • 77% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
Edited February 15, 2017

OMG Is this really free? Seriously? Many many awesome features - thanks. Lots of customize options - and instant support!!! Was using chatra and loved their free trial, but just couldn't pay almost $200/year for all those fun extra options in a chat app. This has the same (if not more) features and its FREE (no trial - just FREE) - the best point of all!!! Thanks a million!!!

Ce Institute
United States
About 3 hours using the app
tawk.to replied October 25, 2021

Hi Ce Institute,

Thank you for choosing tawk.to and for loving our product!

Yes, the tawk.to app will always be free!

Ultimately, we believe that you should never have to ...

May 3, 2017

It is not free. After gathering all my information finally when i am about to install the app. it asks for money. Misleading way to attract customers

Www Annodominii Com
India
About 2 hours using the app
tawk.to replied March 1, 2019

hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget.

You can add unlimited agents, and ...

February 24, 2017

WoW! I can't believe this awesome app is FREE!!!
This is a must have app on your store, i'm still shocked that it's FREE!

Eco Matcha
Australia
About 2 hours using the app
tawk.to replied October 25, 2021

Hi Eco Matcha,

Thank you for choosing tawk.to and for giving us an amazing review!

Yes, the tawk.to app will always be free!

Ultimately, we believe that you should never ...

August 7, 2017

This app is NOT FREE! In the description it says this app is completely free but when you sign up they make you pay. Very misleading and dishonest! If you guys want to charge just say that in the description, waiste of time!!

Love Zylah
United States
About 2 hours using the app
tawk.to replied March 1, 2019

hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget.

You can add unlimited agents, and ...

February 25, 2018

Very nice job! Thank you!

Leatherstrata
Greece
About 1 hour using the app
tawk.to replied September 27, 2021

Hi Leatherstrata,

We thank you too for giving us a 5-star review!

We hope you have seen success using our products.

If you have any questions or require assistance, we invite ...

June 14, 2020

Just installed this app, had a few questions and issues but simply used there easy customer support chat and got a prompt reply - customer service is great! totally recommend.

SprayShopNZ
New Zealand
About 1 hour using the app
tawk.to replied September 27, 2021

Hi SprayShopNZ,

Thank you for choosing tawk.to and for giving us a 5-star review!

Our Customer Service team is happy to know that you gave them great feedback and have ...

May 17, 2023

Like many have said, the interface is quite clunky. It could definitely use an update. Features are nice, but the Shopify data sync leaves lots to be desired. My biggest gripe (and reason for uninstalling) is their branding is everywhere. Everywhere. It's not a simple, subtle "powered by x" like other providers. No. It boldly advertises its own product and redirects customers away from your site. ...

JEALOUSY
United States
34 minutes using the app
February 4, 2022

Tried installing the app, and it said I have to add the widget code to every single page on my site. Are you kidding me? Who has time for that? Uninstalled the app in less than 5 minutes.

The Knickknack Shack by Darthside LLC
United States
28 minutes using the app
March 26, 2024

App installed just fine and even after I enabled the app in my theme, the app settings just keeps showing me to Configure widget to be shown in store.

Boost And Better
United States
11 minutes using the app
October 16, 2017

It didn't work on my site? I downloaded it correctly.

Olive Winter
Australia
10 minutes using the app
tawk.to replied August 31, 2021

Hi Olive Winter,

Thank you for choosing tawk.to and for reaching out.

There are two ways to integrate the tawk.to live chat into your site.

#1 - Copy and paste the tawk.to ...