Reviews (236)

Overall rating
3.9
Counts per rating level
  • 78% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
November 27, 2015

We've tested every chat app available and settled on this one. It's stable, works across all devices, has great non-buggy features that just work and to boot, it's free!!! Can't argue with free.

Bariatricpal
United States
2 months using the app
December 4, 2016

It's amazing the way it works and has a free iOS and android app. You can't really run your business without and it maximizes your potential to grow your business from a customer service endpoint. You can even custom design the look and feel of the chat window with ease in the dashboard. What amazing work you guys did and the seamless integration capabilites for many platforms!

Design Discover
United States
2 months using the app
tawk.to replied October 25, 2021

Hi Design Discover,

Thank you for appreciating the amazing work of team tawk.to!

We are happy to know that you find our chat widget easy to install and have helped convert sales for your business.

We have just released a major update to our widget.

See our latest release here: https://www.tawk.to/category/updates/

This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.

To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line.

Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

September 6, 2016

This is it! Perfect score! We all LOVED it! And it's freeeee

Shopdulce Com
Estonia
2 months using the app
tawk.to replied December 1, 2021

Hi Shopdulce Com,

Thank you for giving tawk.to a 5-star review!

We are happy to know that you love our product!

The tawk.to app will always be free!

Ultimately, we believe you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will.

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

Edited August 5, 2016

If I could give this app more stars I would. This app is awesome.The dashboard is amazing. The app on the phone is a great addition to have. No need to be sItting at your laptop all day,. Your phone will ding when someone is sending you a message to chat and you can chat with your customer right on your phone. I really love this app. Its FREE and the set up was easy!

Myfusionbelts
United States
2 months using the app
tawk.to replied December 1, 2021

Hi Myfusionbelts,

Thank you for choosing tawk.to and for giving us an amazing review!

We are happy to know that you love our product and find our mobile app useful when answering chats on the go.

You can configure the sound settings and desktop notification of your widget in the tawk.to Dashboard.

To learn more, visit this link: https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

October 21, 2017

AWESOME.. ! AWESOME.. ! AWESOME.. !

Thelockersedge
Canada
2 months using the app
tawk.to replied October 8, 2021

Hi Thelockersedge,

Thank you for choosing tawk.to and for giving us a 5-star review!

We are happy to know that you are impressed with our product!

We thank you for the continued support and we hope you have seen success by using our product in your business.

Great news! We have just released a major update to our chat widget.

See our latest release here: https://www.tawk.to/category/updates/

This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.

To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

February 9, 2021

Great app to use for the shopify community. I highly recommend this app and planning to use this app for all other businesses.
**Please note- I would really appreciate if the branding can be removed from the chat widget. Is it possible to Show my Company name and Logo in the chat widget? Btw I applied for partnering with Taw.to. Looking forward collaborating with Tawk.to Regards,
Shuv
Owner of Seo Digital Club Australia

Seo Digital Club
Australia
2 months using the app
December 22, 2015

Just perfect! You guys provide so much value!

Deeplyenchanted
United States
2 months using the app
May 31, 2016

Great app! It does everything that Zopim with a 25$ package does but for free!
It works great for me!

Good job!

Clote Ro
Romania
About 2 months using the app
October 6, 2017

Great app, i have tried others but this is just awesome.

Multi Niche C
United States
About 2 months using the app
tawk.to replied October 8, 2021

Hi Multi Niche C,

Thank you for choosing tawk.to and for sharing your review with the community!

We appreciate that you find tawk.to app to be the best chat software after trying other live chat apps in the market.

If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

January 11, 2020

They are really good, phoned me and took me through stuff and jsut were very helpful. this app is a a must

House of Dasein Kink Toys and Apparel
Australia
About 2 months using the app
tawk.to replied September 27, 2021

Hi House of Dasein Kink Toys and Apparel,

Thank you for supporting tawk.to and for sharing your review in the community!

We are happy to know that our Business Messaging Advice team has reached out and walked you through our dashboard.

If you have other questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.