tawk.to Live Chat , 230 reviews

Overall rating
4.2
Counts per rating level
  • 79% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this free app for its real-time website monitoring, chat delegation, and mobile customer communication. They praise its user-friendly interface, reliability, and customization options. Unique features like converting chats into support tickets, detailed visitor analytics, and live previews of customer typing are valued. Merchants also commend the easy installation, chat history retention post-uninstallation, and the helpful support team.

September 10, 2017

Great app! does exactly what you would expect it to do!

Superherogear
Canada
tawk.to replied October 25, 2021

Hi Superherogear,

Thank you for choosing tawk.to and for sharing your review with the community!

We thank you for the continued support and we hope you have seen success by using our product in your business.

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

April 20, 2017

I've tested many live chat widgets and I like this one the best. It's free right off the bat, and they offer custom branding for only $15/month. It's the only live chat app I could find which supports an email ticketing system as well (included for free). Would highly recommend! :)

Stephensworld
Canada
tawk.to replied October 25, 2021

Hi Stephensworld,

Thank you for choosing tawk.to and for recommending tawk.to to the community!

The Remove Branding add-on allows you to remove tawk.to branding from the tawk.to Widget and Support Emails. It also lets you use your own domain for sending out support emails.

Here is a detailed description of the features, as well as step by step instructions on how to activate the add-on: https://help.tawk.to/article/purchasing-the-remove-branding-and-white-label-add-on

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min