tawk.to Live Chat , 232 reviews

Overall rating
4
Counts per rating level
  • 78% of ratings are 5 stars
    182
  • 5% of ratings are 4 stars
    11
  • 2% of ratings are 3 stars
    5
  • 3% of ratings are 2 stars
    6
  • 12% of ratings are 1 stars
    28
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, customizability, and comprehensive features, including real-time monitoring of website statistics and client chats. They value the ability to delegate chats, convert them into support tickets, and view live visitor reviews. The mobile compatibility is praised for enabling on-the-go customer interaction. The app's analytics provide valuable customer insights, and the support team is known for their responsiveness. Merchants also value the free offering and the ability to retain information after uninstallation.

September 10, 2017

Great app! does exactly what you would expect it to do!

Superherogear
Canada
tawk.to replied October 25, 2021

Hi Superherogear,

Thank you for choosing tawk.to and for sharing your review with the community!

We thank you for the continued support and we hope you have seen success by using our product in your business.

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

April 20, 2017

I've tested many live chat widgets and I like this one the best. It's free right off the bat, and they offer custom branding for only $15/month. It's the only live chat app I could find which supports an email ticketing system as well (included for free). Would highly recommend! :)

Stephensworld
Canada
tawk.to replied October 25, 2021

Hi Stephensworld,

Thank you for choosing tawk.to and for recommending tawk.to to the community!

The Remove Branding add-on allows you to remove tawk.to branding from the tawk.to Widget and Support Emails. It also lets you use your own domain for sending out support emails.

Here is a detailed description of the features, as well as step by step instructions on how to activate the add-on: https://help.tawk.to/article/purchasing-the-remove-branding-and-white-label-add-on

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

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