tawk.to Live Chat , 231 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ease of use, customizability, and comprehensive features, including real-time monitoring of website statistics and client chats. They value the ability to delegate chats, convert them into support tickets, and view live visitor reviews. The mobile compatibility is praised for enabling on-the-go customer interaction. The app's analytics provide valuable customer insights, and the support team is known for their responsiveness. Merchants also value the free offering and the ability to retain information after uninstallation.
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So easy to set up, works fantastically and you simply can't beat free for what is an exceptionally good tool. Try this before considering paying for something else.
Thank you for providing the service tawk.to
www.dexteritybrand.com.au
Great app used for over a year now, no issues and customer love using it. Despite other reviews it is FREE!
Hi Gift Moments,
Thank you for supporting tawk.to and for sharing your review in the community!
We appreciate the kind words and continued support throughout the years.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
My customers love this! Talk to me at any time and get advice on products, great app
Hi Best Home Rugs,
Thank you for choosing tawk.to and for sharing your review with the community!
We are happy to know that you love our product and find it useful for communicating with your customers.
We appreciate the feedback and thank you for the continued support of our product.
We value your feedback and will continue to provide excellent customer support to all our users.
If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Great app, every business needs this. It has been the difference between booking a Wedding or Proposal or not. Hawaii is very competitive and our clients LOVE the LIVE chat feature.
Hi Hawaii Weddings,
Thank you for choosing tawk.to and for recommending us to others!
We are happy to know that your clients love our widget!
Our tawk.to app lets you answer chats via web browser, desktop and mobile apps.
To download the app, visit the links below:
-Windows App: https://www.tawk.to/tawk-to-for-windows/
-Mac App: https://www.tawk.to/download-the-tawk-to-mac-osx/
-iOS app: https://apps.apple.com/app/tawk-to/id907458277
-Android app: https://play.google.com/store/apps/details?id=to.tawk.android
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line.
Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Definitely a staple in my Shopify store. Highly recommended!
Hi Go Bloom Glow,
Thank you for supporting tawk.to and for recommending the app to the community!
Great news! We have just released a major update to our widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update will give a new look to your widget.
Our Widget Cards allow you to personalize the content of your widget. You can add any kind of content to your chat widget, including videos, images and a Knowledge Base search bar. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
great app. It has been a big help to www.blackbeltshop.us
Hi Blackbeltshop,
Thank you for supporting tawk.to and for sharing your review in the community!
We appreciate your feedback and are happy to know that our widget helped your business.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Would definitely recommend!! Works fantastic and is a great addition to my women's fashion store www.chicboutique.com.au
Just installed tawk.to live chat earlier this week. Soon as it was installed we started getting chats. The customers I spoke with were very pleased with the "great customer service". I still have to figure some of it out and get used to it but it's a really cool app. I did not realize that if you have it on your ipad and a computer that if you turn it off on one it is still "live" on the other. Just a matter of getting use to it. It works very well and is much more user friendly than the customer having to go to our contact page and email us .
February 16 update. I read some reviews and some were negative about this app which convinced me to try Tidio as they went on about it being the best. I tried it and have come back toTawk.to. Tawk.to is great for educating yourself about your own web page as it gives so much information. What I like in the short time I have had it is that I can see where in the world my customers are chatting from which helps in answers I give them. . Information that is useful in developing our business and who your customers are. I'm pretty pleased with Tawk.to for the great app and all the free features they give. Also when I reinstalled it I was impressed that my previous information and chats were still there - thanks! I am not calling down Tidio - the free version functions as a very basic chat app and if that's all you are interested in then it's fine too. Support from both companies was very good.
Hi Birds Hill Enterprises,
Thank you for choosing tawk.to and for sharing your review with the community!
We appreciate your continued support of our product.
Our Monitoring feature shows real-time activities of visitors.
At a glance, you can ascertain details such as which country they're from, the webpage they are currently browsing, how long they've been on site, how many times they've visited the site and how many previous times they've engaged in chat.
To learn more, visit this link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Love this app! Using it on two sites. No issues. Good analytics too.
Hi Oursandals,
Thank you for choosing tawk.to and for giving us a 5-star review!
We are happy to know that you love our product and have used it on your two websites.
Our Reporting Section offers the following:
Chat Volume
Missed Chats
Average Chat Duration
User Satisfaction
Chat First Response Time
Volume New Ticket
Solved Tickets
Ticket Source
Resolution Time
Tickets Reopened
Ticket First Response Time
Knowledge Base Articles
Knowledge Base Searches
Knowledge Base Feedback
To learn more, visit this link: https://help.tawk.to/article/understanding-reporting
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
I really love this app, the ability to interact with your customers in real time, is invaluable. Integration is easy and the application is highly customizable, even includes preloaded art and the ability to upload your own for a truly unique experience.
Thanks a bunch to the Tawk Team!
Hi Dgitrends,
Thank you for supporting tawk.to and for sharing your review with the community!
You can find all our supported integrations here: https://help.tawk.to/category/integrations
For Shopping Cart Integrations, visit this link:
https://help.tawk.to/category/shopping-cart-integrations
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!