Overall rating
Counts per rating level
  • 62% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 26% of ratings are 1 stars
February 18, 2024

Consider this review a serious caution. I wish it were possible to rate this app with zero stars. The support team is virtually non-existent, and on the rare occasion you do receive a response, it's clear they lack any real understanding of their own service. We're currently paying $349 monthly for the Pro plan, which is set to increase to $499 next month. Additionally, they fail to offer SST service as they aren't a certified service provider, which is concerning given the seriousness of sales tax compliance and the risks associated with non-compliance. I strongly advise avoiding this service.

United States
6 months using the app
January 7, 2024

Horrible Support. Based in India. Canned Responses, Zero interest of helping you resolve problems with THEIR APP.

United States
About 6 years using the app
January 28, 2024

AWFUL. HORRIBLE. DO NOT USE THIS APP!!! We've been using for about 4 years but now, Support is worthless ever since they were acquired by Intuit. It literally takes weeks to get an email reply. Stay away!!

Hemp Chewz
United States
About 17 hours using the app
July 25, 2023

The customer support on this app is ATROCIOUS. We were locked out of our account for OVER a week. Their customer support is in India and each response is 24 hours or more. It's fine as long as it is working. The customer support is one thing but one month when we imported older orders into Shopify it counted ALL the orders even though the dates were over a year old. We had AUTO file set and it deducted $85K from our bank account and it took a few days to get it back. I am SO DONE.

Tour Striker Inc
United States
Over 1 year using the app
September 18, 2023

Pretty bad. A migration issue resulted in an overpayment of my taxes by thousands in one state and they are now not responding to my emails.

American Farmhouse Bowls
United States
About 2 years using the app
August 13, 2023

I would rate no stars if I could!! We reached out MONTHS ago and multiples times since for help in canceling our subscription. Uninstalled the app and everything. The company still kept taking funds from our account for this subscription and they were no help at all. I definitely do NOT recommend. If you need taxes done, please go to a local CPA. Do not use Tax Jar.

Lilly Creek Boutique
United States
9 months using the app
May 16, 2023

I’ve been a customer for years. Needed support last week and no one is there to help me. They won’t get on the phone with you unless you’re on the $349/mo plan. Will change to another app!

United States
Over 5 years using the app
July 31, 2023

the customer service is terrible. I have been locked out of my account for so long that I missed my tax due date which was THE WHOLE POINT OF THIS SERVICE.

United States
4 months using the app
October 23, 2023

I could not currently recommend this service. There has been no support and it is extremely difficult to reach out and get help. I've additionally been charged for a service that I canceled. Hoping to see improvements in the future.

Colleen Annalea
United States
About 2 hours using the app
May 22, 2023

Support is AWFUL. Literally my 2 year old son can help me more with this app than their own customer support....

Apparalel TEST STORE
United States
5 days using the app