Overall rating
2.8
Counts per rating level
  • 64% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 24% of ratings are 1 stars
Edited January 13, 2017

Gives me the information I need to file my sales taxes for beneathyourmsak.com. Would love if they could automatically file for me, but my state doesn't allow it.

Beneathyourmask
United States
4 months using the app
October 1, 2021

WARNING: whenever you use the edit function on an order in shopify and you remove products (e.g. order changes prior to shipping), the removed product will be included in your revenue that tax jar uses for auto file. Reached out to their support after we discovered thousands of dollars in overpaid taxes and was told "just don't use the edit order functionality". This essentially renders the app useless for shopify. We are in process of cleaning this up - we may need to eat a huge chunk of overpaid sales tax here.

fluidfreeride.com
United States
Over 2 years using the app
March 15, 2021

missed tax payment ... showed them and they said they could file it in 6-8 weeks-- oh and I got a late fee

West Coast Goalkeeping
United States
Over 6 years using the app
June 2, 2021

My experience has been just like everyone else... once they get you into a contract they don't help you as they got your money which is all they want. :(

Digital Supply USA
United States
Almost 3 years using the app
October 19, 2021

Helped with NOTHING! NO HUMANS TO HELP WITH SETUP - "Fix Issues" is a popular link title they throw around the dashboard but when you click the link it doesn't take you to anywhere to actually resolve the issue.
Says I need to upgrade to another tier or switch to annual billing BUT GUESS WHAT? there's NO WAY TO SWITCH to annual billing!!!! So frustrating! SAVE YOURSELF THE HEADACHE, DITCH THIS APP AND FILE YOUR STATE TAXES DIRECT.

A Southern Lifestyle Co.
United States
7 months using the app
May 6, 2021

I'm having so much trouble understanding this app right now, support is non-existent. Nobody will speak on the phone unless you want to talk with sales staff. Chat support is really just email. I want my money BACK!!!!

Shop Glorious Garments
United States
Almost 2 years using the app
August 10, 2021

This is a scam. No one answers the phone, email, or chat. I received an email saying my taxes had been filed and the money would be taken out of my account soon if it had not already been taken out. Next thing I know I'm getting a letter from the comptroller saying I have late fees for not filing on time plus I still need to file for the quarter. WTF!!!! Now I have to file myself and pay late fees because this service did not do what I paid it to do. Makes me worried that now they have all my information and it seems to just be a scam. WASTE OF MONEY!

BIBS & TUCKER CO. LLC
United States
4 months using the app
January 11, 2020

Look for a different app! You cant download a report. Dont contact support they are GHOSTS. I cant auto file for some reason...after paying $19 a month for nothing. Will cancel after I get my BOE filed.

Little Miss Marmalade
United States
Almost 2 years using the app
February 18, 2020

This app is a joke, the support team is a joke, everything about this is a joke...

I paid $19 and tried to have it remit my state sales tax and TaxJar wanted to remit incorrect amounts to incorrect counties and cities. I tried to notify them and work with Customer Support to get the issue resolved and they're completely incompetent and won't speak with me and have repeatedly asked the same questions email after email after email, and every time I answer exactly what they ask.

As a CPA I'm completely unsatisfied because this service had so much potential but it's being squandered by people who lack understanding of basic business practices. Fire you entire support staff and start over please, you'll be better off because of it.

Lmtless Life Nutrition
United States
Almost 2 years using the app
TaxJar replied February 21, 2020

Hi there,
We reviewed your support ticket and saw that we were able to fully address your concerns about our product and services. Thank you for working with us to ensure we had all of the detail we needed to get you the answers to your questions!

June 25, 2021

Please stay away from this app, there are a lot of hidden charges that they won't tell you about it, they charged me $950 for filing $0 in returns no one has EVER told me that I will be paying this amount. This is a complete scam

T A Y Online Store
United States
2 months using the app