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Did not import all transactions. Customer service requested that I manually process spreadsheet data into a format that they could import. What's the point of using Tax Jar if I need to manually process data?
It does the job well. I'd like to see a report showing sales tax collection revenue by day and I'm not using TaxJar for filing, but overall it works well and Customer Service has been excellent. TaxJar's customer service is light years ahead of Avalara's.
it's been a train wreck so far. it's been about a year, and it is constant incompetence and total lack of continuity, sprinkle in a large amount of apathy . i have the "professional" package. it is unfortunate. i want the best for them, i need them to be good. i'm not an office guy. probably, like many here, i'm good at what i sale to my customers. i was hoping for a "single point, do it all, and just pay the fee. which is what was promised. it has been more like, i've become a manager for their company trying to get them to work together to do the job that i haired them for. don't think that you will just call and sort something out. you're going to spend a lot of time playing the "email game" of course i only see my side, so do with this what you will.
Quit messing with sales tax, this app is the leader for managing sales tax. You can do Auto File if you want to, which didn't work for me for some reason... and my only qualms is that I can't download my sales tax report (without upgrading) to send to my accountant (I gave her my login info), but other than that, it's great!
Beware about the subscription. It seems monthly but then you will know it's yearly and you have no way to cancel it.
Amazing service and communication. I am so far using the TaxJar Free Trial and all my questions and doubts have been answered. I am planning on paying a monthly fee for this service. So far, so good... I will recommend it just for the prompt service they have had with me. <3
I have contacted support for months to remove transactions that uploaded incorrectly. I have received no response. Might be a good product but customer service is terrible.
this integration seems to be oneway. Taxjar does not automatically update shopify with tax rates in nexus location already in tax jar. it does grab transactions and log them but you still have to do double work ( having already input the. into tax jar)
Gives me the information I need to file my sales taxes for beneathyourmsak.com. Would love if they could automatically file for me, but my state doesn't allow it.
amazing service! super helpful customer support. just started with taxjar and it seems like it will be an incredible tool to streamline sales taxes