Tepo Custom Product Options

Tepo Custom Product Options

Reviews (638)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
    616
  • 2% of ratings are 4 stars
    11
  • 1% of ratings are 3 stars
    4
  • 0% of ratings are 2 stars
    1
  • 1% of ratings are 1 stars
    6
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage product options and customizations, such as image swatches and dropdown lists, which enhances sales and customer satisfaction. It is praised for its user-friendly interface, ease of setting up complex product variations, and seamless integration with apps like Teeinblue and GemPages. The app's performance is reliable, with regular updates adding new features. Customer support, particularly noted for a team member named Hazel, is quick and effective, significantly enhancing user experience by simplifying product management and improving store functionality.

September 22, 2023

In fact it is 1-star, but since I don't trust 1-star and 5-star reviews, I am writing 2-star one.

After installing the app, I didn't see any color swatches, despite applying all the steps in the manual. Then I connected to chat.

1. They asked store access.
2. After that they told me "that feature (only color swatches" are in their list, but not exist currently.
3. They told me that I can remove the store access whenever I want, after getting all the details about the store.
4. And they tried to sell me another app of them.

I don't trust this app, and does not recommend anyone. I don't trust 5-star reviews as well.

Studio Moien
Luxembourg
About 14 hours using the app
Tepo replied September 23, 2023

Hello,

Thank you for sharing your feedback, although we're genuinely sorry to hear about your experience with our app. We value your input and would like to address your concerns.

We sincerely apologize for the inconvenience you faced regarding the color swatches feature. Your feedback has been shared with our development team to ensure we improve and have this live preview feature in our app as soon as possible.
Regarding the request for store access, this is a standard procedure to assist with troubleshooting and resolving technical issues efficiently. However, we understand your concerns, and we respect your privacy. You can remove the access at any time, and we guarantee that we do not store any sensitive data.

As for our recommendation of another app, we aim to provide solutions that may meet your expectations about a live preview feature in the app, but we certainly do not want you to feel pressured. We apologize if this came across as pushy, as it was not our intention.

We take all feedback seriously and are committed to improving our services. If you have any further questions or concerns, please don't hesitate to contact our support team. We genuinely value your input and would like the opportunity to assist you further.

Thank you for considering giving us another chance, and we hope we can earn back your trust in the future.

Best regards,
Teeinblue Product Options team

1
1