Tepo ‑ Custom Product Options , 306 reviews

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
    299
  • 0% of ratings are 4 stars
    1
  • 1% of ratings are 3 stars
    2
  • 0% of ratings are 2 stars
    1
  • 1% of ratings are 1 stars
    3
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to enhance product pages with image swatches and expanded product options. Features like engraving and personalization options, as well as the ability for customers to edit customizations in the cart, are particularly appreciated. Many have seen an increase in options revenue since using the app. The customer support team is often described as quick and helpful. The app is praised for its user-friendly interface, seamless Shopify integration, and reliable performance.

October 2, 2023

So I wanted to wait til I’ve tried this app for a while before making a review. Really love this app when its working properly. It’s sometimes buggy. Also as someone pointed out, the price add on feature requires you to create products with said price in order to add a price add on which is odd. Lastly the variant options don't show on the quick add to cart feature on collection pages(the quick add to cart quick view pop up). The concept of this app is great it just needs some updates.

Seaux Gigi
United States
7 months using the app
Tepo replied October 3, 2023

Thank you very much for your valuable feedback and excellent request to show our options in Quick View/Quick Add-to-cart/Quick Buy. We greatly appreciate your feedback after experiencing our app for a while, and we want you to know that your request has been promptly transferred to our dedicated technical team. They are diligently working on implementing these improvements.

Per our discussion, we're pleased to inform you that the new feature you requested will be available in the app next week. We kindly ask for your patience and understanding as we work to enhance your experience. We'll update you and notify you as soon as it's ready. We appreciate your support and look forward to providing you with an even better app.

Edited May 25, 2023

This concept of this app is great, however there are bugs that need to be worked out, plus my some of my product listings are a bit more complex and so this app simply would not work/perform as intended for my store.

Hannah Rose Vintage Boutique
United States
5 days using the app
Tepo replied May 24, 2023

Hello Hannah,

We are extremely sorry that our response may have been belated and that the app may have caused inconveniences. We apologize for any trouble that may have been caused during your use of our app.

We would like to express our sincere regret and hope that you will give us another chance to provide you with better support. Our support team has contacted you via the in app Live chat, please check it whenever you're available

We hope to have the chance to regain your trust and confidence.
Sincerely,

1
1