Reviews (1,739)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing pre-orders, especially for custom-made products, praising its user-friendly interface and easy setup. Key features include pre-order management, back-in-stock notifications, and customizable badges. Merchants appreciate the flexible handling of different delivery times and exceptional customer support, noting quick, helpful service via live chat, email, and video calls.

September 17, 2024

My first time using the app for my first ever pre-order sale, and i'm really happy. I had some issues/confusion with set up and the customer support was very impressive. I got a 30 minute call with someone, and then really great email support with a few other issues, which were then fixed for me. Highly recommend!

Vampire Outdoors
United Kingdom
13 days using the app
November 29, 2024

I'm thoroughly impressed with Timesact's Pre-Order app. After trying several pre-order apps, this one stands head and shoulders above the rest. The app's performance is top-notch, offering seamless integration and robust features that have significantly improved our pre-order process.

What truly sets Timesact apart is their exceptional customer support. The team's dedication and expertise are unparalleled. They've consistently gone above and beyond to address our concerns and tailor solutions to our specific needs. Their responsiveness and in-depth knowledge have made the implementation and ongoing use of the app a breeze.

If you're in the market for a pre-order app, look no further. Timesact's combination of superior functionality and outstanding support makes it the clear choice. It's rare to find a product that excels in both performance and customer service, but Timesact has managed to do just that. I wholeheartedly recommend this app to anyone looking to enhance their pre-order capabilities.

Urban Daizy
United States
3 days using the app
August 29, 2024

I ran into a slight issue with getting the Pre-Order product badges to show up on my Shopify store. I contacted customer support and within 15 minutes Kenneth had the issue resolved. It happened so quickly that I noticed it was fixed before I was able to read Kenneth's email response letting me know my issue should be resolved.

Great app, even better customer service!

KlevrNest
Canada
About 1 month using the app
November 13, 2024

amazing customer support! really helpful and got on a call with me to troubleshoot instantly my issues. I highly recommend this app!

LO+JAYNE
United States
About 1 month using the app
October 18, 2024

We haven't tested the app yet - but support is awesome. They helped us st up everything so fast. I also love that all texts are translatable

Yoga Hero
Germany
About 1 month using the app
September 21, 2024

The app helped us a ton and the customer support was excellent. Couldn't have asked for anything better!

Future Fans
United States
12 months using the app
November 3, 2024

Easy to use, very useful to get in touch with potential customers or returning customers. Support team is very professional: I had some issues with the integration with Pagefly, but they solve it quickly.

Silkflair
Italy
8 days using the app
October 28, 2024

Made pre-ordering our indie tabletop card game possible. Thank goodness for this app (support is astounding as well).

Eeriecast Store
United States
4 months using the app
September 25, 2024

The app is excellent and has made our lives easier but the real positive for us has been the support we receive whenever we have question or need assistance is some way. Highly recommend

Hobby Collectors Australia
Australia
About 2 months using the app
September 3, 2024

This is my first Shopify experience and first experience with this app. I'm not the most tech savvy person and was having difficulty getting things set up. I emailed the support team on a Saturday night around 11:30pm, they had already responded by Sunday morning at 1am. We emailed back and forth all day on Sunday to get my questions answered so I was able to launch my Shopify store in time! I wasn't even expecting an answer until Monday at the earliest. That first day, we were able to bring in over $2,000 in sales, and that would not have been possible without the help of this team! I cannot recommend this app enough! AMAZING customer service!

The Adventures of Hattie and Hank
United States
10 days using the app