Reviews (77)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for its cost-effective and efficient email marketing tools. They praise its user-friendly interface, featuring an intuitive editor with drag-and-drop and diverse templates. Its seamless Shopify integration and automation features save time and enhance customer engagement. The app is noted for reliable performance and good email deliverability. Customer support is also highlighted for being prompt and exceptionally helpful.
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this is such an affordable program. We switched to tiny email from Klaviyo for the affordability and ease of use.
Thank you so much for your wonderful review!
We're delighted to hear that you made the switch to tinyEmail and that you've found the platform both affordable and easy to use. Our goal is to provide powerful email marketing tools that are simple to use, deliver exceptional email deliverability, and help businesses increase their revenue—all without the complexity or high price tag.
We truly appreciate your trust in us and look forward to continuing to support your business as it grows. If you ever need assistance, our team is always here to help.
Thank you for being part of the tinyEmail family!
We at KraftedKey wanted to share our experience using your platform. It has been fantastic easy to use, with great deliverability, and we’ve seen a noticeable increase in our email revenue. Your support team has also been quick and helpful whenever we needed assistance.
Overall, Tinymail is the best app we’ve used for email marketing. Simple, effective, and reliable.
Thank you for building such a great product!
Thank you so much for the kind words and for taking the time to leave a review!
We’re really glad to hear our support team has been helpful—being responsive and hands-on is something we care a lot about. Deliverability and consistent inboxing are at the core of everything we do, so it’s incredibly rewarding to know our efforts are helping you reach your audience effectively and drive real revenue growth.
We truly appreciate your trust in tinyEmail and look forward to supporting your continued success. 🚀
a ferramenta é um tanto simples (comparada a outras como mailchimp) mas atende as funcionalidades básicas com custo zero. Além disso, eles tem um suporte muito bom, incrível mesmo.
Thank you so much for your thoughtful review!
We’re really glad to hear that tinyEmail is delivering the core functionality you need in a simple and accessible way. Our focus is on what truly matters: reliable performance, strong email deliverability, consistent inboxing, and an intuitive experience that helps you grow without unnecessary complexity.
We’re also thrilled that our support team has been helpful. Supporting your growth is incredibly important to us, and we’re fully committed to continuing to deliver a dependable, high-quality experience.
Thank you for being part of tinyEmail!
I cannot get the app to sync to my existing TinyEmail account. It keeps creating a new account on install and doesn't keep the existing account logged in no matter how many times I log in. If i refresh the page, it reverts to the account they created automatically during install. The profiles are then synced to the new account and there is no way to unsync it, leaving no room to sync to my already existing account. They have a lot to work on.
Hi there, we're very sorry for the trouble. When the tinyEmail app is installed, it automatically creates a new account linked to your store — this is expected.
We’ve now released updates that allow you to connect your existing tinyEmail account to your store as well. Please check your email for instructions from our team. We’d love the chance to make this right and help you get everything set up.
— tinyEmail Support
great customer service and fast contact options. After day 1 I'm impressed
Thank you so much for your wonderful review!
We're thrilled to hear that your first day with tinyEmail has been such a positive experience. Providing responsive, knowledgeable support and making it easy to reach our team are top priorities for us, so it's great to know that stood out to you.
Our goal is to combine exceptional customer service with powerful email marketing, outstanding deliverability, and the tools you need to grow your business and increase your revenue. We look forward to supporting you every step of the way.
Thank you for choosing tinyEmail—we're excited to be part of your journey!
I installed this app and start using it. After 2 days this app was frozen and never worked again. However the payment was also deducted after 7 days of trial. I contacted support and provided them the proof but no answer. I have all my subscriber from our website and have consent.
Hello Adore,
1) Our app is Free when you install it via the app store. Installing from our website is a paid service as we only offer free service to Shopify merchants. Please reach out to CS for a refund.
2) Accounts "freeze" for a violation of our Anti-Spam policy. You may only use tinyEmail to send Opt-In emails to your subscribers, not unsolicited ones.
Compliance @tinyEmail
TinyEmail is perfect for sending email campaigns. The support team is very helpful as well. Whilst at the moment the automation is minimal, I do hope this will improve soon.
We use TinyEmail with several brands and everything is working smoothly. The support teams is very quick and effective.
Thank you for sharing your experience!
We’re happy to hear that tinyEmail is working smoothly across multiple brands and that our customer support team has been quick and effective. Strong deliverability and consistent inboxing are core to what we do, and we’re glad we can help support reliable campaigns that contribute to revenue growth across your brands.
We truly appreciate your trust and look forward to continuing to support your success. 🚀
I would advise people to look elsewhere. I'm ultimately sticking with them for now, but only because I've already invested so very much time into this.
1 Their support team is absent. You have to first convince the AI to let you talk to a human, then the humans disappear mid-conversation. I've seen other reviews that say they received great support, but I largely have not. If the issue isn't solved by them referring me to a file in their documentation, then they disappear.
2 I have had problem after problem, and the support team first tries to blame me every time. First, I couldn't get the Free full version promised to Shopify users despite signing up through Shopify. After wasting a few hours of my time going through the steps from Support, they then wanted to do a screen share so they could try the very things I had JUST done, then they finally went looking and determined it was an issue on their end.
Then, I realized the automations weren't being sent out. Two weeks of blaming me, that my form wasn't set up correctly. But the form was working perfectly (though it was a BEAR to install). Emails were getting added. They just weren't getting the Welcome email. Two weeks, and they finally went looking and realized it was a problem on their end. One employee said yes, it was a problem on their end, and we confirmed it was all fixed. Then another employee came back with telling me it was still all my fault and it wouldn't be fixed until I did x, y, and z. (wrong, it's working fine now.)
3 The automation emails aren't customizable. I had to have their support staff customize the emails for me.
4 The process of getting things set up is not great compared to the other four services I've used in the last 20 years.
If you've got a LOT of time and energy to put into getting this set up and working, this might be a great choice for you. If you'd like something quick and easy, this isn't it. If you need great service that's available when you are, this isn't it.
Hello Wallypop/Boulevard Designs,
Thank you for taking the time to share your feedback with us. We value your input and want to address the concerns you've raised to ensure that we provide the best possible experience for all our users.
1. Support Team Availability: We apologize for any frustration you may have experienced with our support team. We are actively working to improve our support processes and ensure that our team is readily available to assist you with any issues you may encounter.
2. Problem Resolution Process: We understand the importance of promptly identifying and addressing issues, and we are committed to improving our processes to ensure that we provide accurate and timely resolution to our users' concerns. For your automation-related concern as you mentioned, that was already fixed and updated to you.
3. Automation Email Customization: We appreciate your feedback regarding the customization options for automation emails. We are already working on building more capabilities in our automations workflow. As we will soon be releasing capabilities around creating custom flows in our automations.
4. Setup Process: We apologize if you found the setup process challenging compared to other services you've used. Can you pls reach out to us directly and give more context around what you found was challenging? as this would help us understand your concern better and provide you a more tailed solution.
We again want to assure you that we take your feedback seriously, and we are committed to addressing the issues you've raised to improve our platform and services. We value your business and appreciate the opportunity to serve you.
If you have any further questions or concerns, please don't hesitate to reach out to us directly. We are here to assist you and ensure that you have a positive experience with our platform.
We hope to hear back from you soon!
Best regards,
Team TinyEmail 🚀
Awesome app with everything you would need to send email campaigns, and has pre-built abandoned cart, welcome, and win-back emails which is a huge time saver. Great customer support as well, and on the off chance they're not online, they answer emails super fast. Thanks!
