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I cannot get the app to sync to my existing TinyEmail account. It keeps creating a new account on install and doesn't keep the existing account logged in no matter how many times I log in. If i refresh the page, it reverts to the account they created automatically during install. The profiles are then synced to the new account and there is no way to unsync it, leaving no room to sync to my already existing account. They have a lot to work on.
Hi there, we're very sorry for the trouble. When the tinyEmail app is installed, it automatically creates a new account linked to your store — this is expected.
We’ve now released updates that allow you to connect your existing tinyEmail account to your store as well. Please check your email for instructions from our team. We’d love the chance to make this right and help you get everything set up.
— tinyEmail Support
Totally useless app. Continously getting error messages during installation. Message always saying they are sorry. Could never instal it, telling me to try again. I tried at least 10 times.
We're really sorry to hear you had trouble installing the app. We’ve sent you an email so we can better understand what went wrong and help get this resolved for you as quickly as possible.
We’re here to help and would love the opportunity to get things working for you.
We use TinyEmail with several brands and everything is working smoothly. The support teams is very quick and effective.
Integrating this app with Shopify is a real struggle. Eventually i gave up
We’re really sorry to hear about the issues you experienced while trying to integrate our app. We’ve sent you an email as well, so we can connect directly and discuss this further to get it resolved as quickly as possible.
We couldn’t find any previous support request from you, so we’d greatly appreciate any details you can share to help us investigate properly.
Thank you for your feedback, and we hope to turn this experience around for you.
I installed this app and start using it. After 2 days this app was frozen and never worked again. However the payment was also deducted after 7 days of trial. I contacted support and provided them the proof but no answer. I have all my subscriber from our website and have consent.
Hello Adore,
1) Our app is Free when you install it via the app store. Installing from our website is a paid service as we only offer free service to Shopify merchants. Please reach out to CS for a refund.
2) Accounts "freeze" for a violation of our Anti-Spam policy. You may only use tinyEmail to send Opt-In emails to your subscribers, not unsolicited ones.
Compliance @tinyEmail
Awesome app with everything you would need to send email campaigns, and has pre-built abandoned cart, welcome, and win-back emails which is a huge time saver. Great customer support as well, and on the off chance they're not online, they answer emails super fast. Thanks!
Hi, this is a great free service for companies who want to begin email marketing.
They provide amazing support who are always ready to help. they provide solutions and make sure you are following good email practices. They provide freedom to customize almost all parts of the email and an easy to read analytics dashboard.
Absolutely horrible experience. They couldn't see any of my customer data from Shopify. We worked on it for a week. They couldn't ever see my customer data from any prior campaigns.
They will continuously promise that they will help you, but then they won't actually do anything.
Ninad was very helpful and quick response to help solving the DNS setting issue! great services! thx
We had a great experience with the app. If you are looking for one of the best email campaign providers in the market, definitely give this one a try.
Unlimited Contact list
User friendly
Low cost
Email Deliverability is good
Support team is very responsive and reliable