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I would advise people to look elsewhere. I'm ultimately sticking with them for now, but only because I've already invested so very much time into this.
1 Their support team is absent. You have to first convince the AI to let you talk to a human, then the humans disappear mid-conversation. I've seen other reviews that say they received great support, but I largely have not. If the issue isn't solved by them referring me to a file in their documentation, then they disappear.
2 I have had problem after problem, and the support team first tries to blame me every time. First, I couldn't get the Free full version promised to Shopify users despite signing up through Shopify. After wasting a few hours of my time going through the steps from Support, they then wanted to do a screen share so they could try the very things I had JUST done, then they finally went looking and determined it was an issue on their end.
Then, I realized the automations weren't being sent out. Two weeks of blaming me, that my form wasn't set up correctly. But the form was working perfectly (though it was a BEAR to install). Emails were getting added. They just weren't getting the Welcome email. Two weeks, and they finally went looking and realized it was a problem on their end. One employee said yes, it was a problem on their end, and we confirmed it was all fixed. Then another employee came back with telling me it was still all my fault and it wouldn't be fixed until I did x, y, and z. (wrong, it's working fine now.)
3 The automation emails aren't customizable. I had to have their support staff customize the emails for me.
4 The process of getting things set up is not great compared to the other four services I've used in the last 20 years.
If you've got a LOT of time and energy to put into getting this set up and working, this might be a great choice for you. If you'd like something quick and easy, this isn't it. If you need great service that's available when you are, this isn't it.
Hello Wallypop/Boulevard Designs,
Thank you for taking the time to share your feedback with us. We value your input and want to address the concerns you've raised to ensure that we provide the best possible experience for all our users.
1. Support Team Availability: We apologize for any frustration you may have experienced with our support team. We are actively working to improve our support processes and ensure that our team is readily available to assist you with any issues you may encounter.
2. Problem Resolution Process: We understand the importance of promptly identifying and addressing issues, and we are committed to improving our processes to ensure that we provide accurate and timely resolution to our users' concerns. For your automation-related concern as you mentioned, that was already fixed and updated to you.
3. Automation Email Customization: We appreciate your feedback regarding the customization options for automation emails. We are already working on building more capabilities in our automations workflow. As we will soon be releasing capabilities around creating custom flows in our automations.
4. Setup Process: We apologize if you found the setup process challenging compared to other services you've used. Can you pls reach out to us directly and give more context around what you found was challenging? as this would help us understand your concern better and provide you a more tailed solution.
We again want to assure you that we take your feedback seriously, and we are committed to addressing the issues you've raised to improve our platform and services. We value your business and appreciate the opportunity to serve you.
If you have any further questions or concerns, please don't hesitate to reach out to us directly. We are here to assist you and ensure that you have a positive experience with our platform.
We hope to hear back from you soon!
Best regards,
Team TinyEmail 🚀
I'm new to shopify and tinyemail, and i wasn't looking to add yet another shopify app fee to my business' budget. I'm giving this a 5 star for being free and relatively simple to set up. I plan on sending out my first campaign next week, so we'll see how that goes.
TinyEmail is perfect for sending email campaigns. The support team is very helpful as well. Whilst at the moment the automation is minimal, I do hope this will improve soon.
a ferramenta é um tanto simples (comparada a outras como mailchimp) mas atende as funcionalidades básicas com custo zero. Além disso, eles tem um suporte muito bom, incrível mesmo.
Thank you so much for your thoughtful review!
We’re really glad to hear that tinyEmail is delivering the core functionality you need in a simple and accessible way. Our focus is on what truly matters: reliable performance, strong email deliverability, consistent inboxing, and an intuitive experience that helps you grow without unnecessary complexity.
We’re also thrilled that our support team has been helpful. Supporting your growth is incredibly important to us, and we’re fully committed to continuing to deliver a dependable, high-quality experience.
Thank you for being part of tinyEmail!
We use TinyEmail with several brands and everything is working smoothly. The support teams is very quick and effective.
Thank you for sharing your experience!
We’re happy to hear that tinyEmail is working smoothly across multiple brands and that our customer support team has been quick and effective. Strong deliverability and consistent inboxing are core to what we do, and we’re glad we can help support reliable campaigns that contribute to revenue growth across your brands.
We truly appreciate your trust and look forward to continuing to support your success. 🚀
Good chat support. Janhavi Singh was helpful throughout.
Ninad was very helpful and quick response to help solving the DNS setting issue! great services! thx
Got an amazing support from Janhavi, Highly recommend Tiny.
Amazing customer support by Janhavi Singh and his tech support guy to sort the issue out. I would recommend this app to everyone. But please make sure when you start using this app it will be tiny bit difficult for beginner to start but once done then no issues. Thanks again for developing a such nice app for shopify.
really bad can not do simple thing which verify email
Hi Kamo,
Thank you for your feedback regarding the email verification process in our tinyEmail Shopify app. We understand your frustration and appreciate you taking the time to share your experience.
Email verification is a crucial step in ensuring the security and deliverability of your emails. When you verify your email address, it helps to:
Prevent spam: Unverified email addresses are often associated with spam, leading to your emails being blocked or marked as junk.
Improve deliverability: Verified emails are more likely to reach your intended recipients, increasing the effectiveness of your marketing campaigns.
Enhance security: Email verification helps to protect your account from unauthorized access and spam.
We apologize for any inconvenience caused by the verification process. We are committed to providing a seamless and user-friendly experience.
If you continue to encounter issues with email verification, please don't hesitate to contact our support team at support@tinyemail.com. We'll be happy to assist you further.
Thank you for your understanding and continued support.
