Reviews (77)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its cost-effective and efficient email marketing tools. They praise its user-friendly interface, featuring an intuitive editor with drag-and-drop and diverse templates. Its seamless Shopify integration and automation features save time and enhance customer engagement. The app is noted for reliable performance and good email deliverability. Customer support is also highlighted for being prompt and exceptionally helpful.
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I love TinyEmail! I tried Shopify email, but it didn’t have the wide variety of capes I was looking for. I also researched Klaviyo, Privy, and a variety of other apps but found that TinyEmail had the highest TrustPilot score. Users’ biggest pain points seemed to be clunky interfaces and unhelpful customer support. I find that both are outstanding on TinyEmail.
Thank you for your kind words, Cubba Bubba! We're glad you love TinyEmail and find both our interface and customer support to be outstanding. We hope you continue to find value in our product for years to come.
Had some minor issues with the app, and customer service immediately reached out to me to resolve the issue. The price is fair for the amount of support you receive and the quality of features available for your marketing needs. I would recommend the app if you're looking for a good marketing solution for your business.
Thank you for your review, Kingdom Fragrances. We're glad to have you as a tinyEmail customer and appreciate your feedback. We're constantly working to improve our app and your experience, so please don't hesitate to reach out if you have any suggestions or problems.
Thanks again for using tinyEmail!
TinyEmail is perfect for sending email campaigns. The support team is very helpful as well. Whilst at the moment the automation is minimal, I do hope this will improve soon.
Tiny Email is great! Mashiar has been extremely helpful and prompt in responding to any questions/ issues that I've needed help resolving. Definitely recommend!
Thank you for choosing TinyEmail as your email marketing solution and for leaving such a positive review. We're thrilled to hear that you're enjoying our templates, price, and user-friendliness. And thank you for mentioning Mashiar's fantastic customer service - he goes above and beyond to help our customers get the most out of TinyEmail. We appreciate your business and look forward to serving you for years to come.
Sincerely,
The TinyEmail Team
Great app with lots of templates and designs to make it easy to send out a professional looking campaign. Clean and simple user interface and lots of statistics available to describe customer interaction with emails and great customer support. Integration with Shopify was simple and seamless. And their free email plan is an ongoing plan and is not a trial so there are options for all sizes of business. Highly Recommend this product.
Thank you for the feedback! We have been working hard to make TinyEmail as easy as possible for our Shopify merchants to send beautiful marketing messages to their customers. We are happy our Free plan works for you & hope to continue growing with your business.
where do I start!! Its an awesome company. From customer service to the service its providing. Mashier from the customer service team is so nice, she help me with all questions, issue in a timely manner and the way she answer make me feel warm and well taken care of! Thanks very much Mashiar. Also, among all the expensive competitor out there who are charging like hundreds to thousands per month, Tinyemail really make email marketing affordable to everyone. Thanks again team for all your help!!
Thank you for your kind words, Momavo Jewelry! We're happy to hear you've had a positive experience with our team and product. Our mission is to make email marketing accessible to everyone, and it's great to see that we're succeeding in that goal.
Thanks again for choosing tinyEmail, and we hope to continue serving your marketing needs well into the future.
I would advise people to look elsewhere. I'm ultimately sticking with them for now, but only because I've already invested so very much time into this.
1 Their support team is absent. You have to first convince the AI to let you talk to a human, then the humans disappear mid-conversation. I've seen other reviews that say they received great support, but I largely have not. If the issue isn't solved by them referring me to a file in their documentation, then they disappear.
2 I have had problem after problem, and the support team first tries to blame me every time. First, I couldn't get the Free full version promised to Shopify users despite signing up through Shopify. After wasting a few hours of my time going through the steps from Support, they then wanted to do a screen share so they could try the very things I had JUST done, then they finally went looking and determined it was an issue on their end.
Then, I realized the automations weren't being sent out. Two weeks of blaming me, that my form wasn't set up correctly. But the form was working perfectly (though it was a BEAR to install). Emails were getting added. They just weren't getting the Welcome email. Two weeks, and they finally went looking and realized it was a problem on their end. One employee said yes, it was a problem on their end, and we confirmed it was all fixed. Then another employee came back with telling me it was still all my fault and it wouldn't be fixed until I did x, y, and z. (wrong, it's working fine now.)
3 The automation emails aren't customizable. I had to have their support staff customize the emails for me.
4 The process of getting things set up is not great compared to the other four services I've used in the last 20 years.
If you've got a LOT of time and energy to put into getting this set up and working, this might be a great choice for you. If you'd like something quick and easy, this isn't it. If you need great service that's available when you are, this isn't it.
Hello Wallypop/Boulevard Designs,
Thank you for taking the time to share your feedback with us. We value your input and want to address the concerns you've raised to ensure that we provide the best possible experience for all our users.
1. Support Team Availability: We apologize for any frustration you may have experienced with our support team. We are actively working to improve our support processes and ensure that our team is readily available to assist you with any issues you may encounter.
2. Problem Resolution Process: We understand the importance of promptly identifying and addressing issues, and we are committed to improving our processes to ensure that we provide accurate and timely resolution to our users' concerns. For your automation-related concern as you mentioned, that was already fixed and updated to you.
3. Automation Email Customization: We appreciate your feedback regarding the customization options for automation emails. We are already working on building more capabilities in our automations workflow. As we will soon be releasing capabilities around creating custom flows in our automations.
4. Setup Process: We apologize if you found the setup process challenging compared to other services you've used. Can you pls reach out to us directly and give more context around what you found was challenging? as this would help us understand your concern better and provide you a more tailed solution.
We again want to assure you that we take your feedback seriously, and we are committed to addressing the issues you've raised to improve our platform and services. We value your business and appreciate the opportunity to serve you.
If you have any further questions or concerns, please don't hesitate to reach out to us directly. We are here to assist you and ensure that you have a positive experience with our platform.
We hope to hear back from you soon!
Best regards,
Team TinyEmail 🚀
I've been using TinyEmails for a while. The support team is great, and very excited to see where this tool is headed. It's feature rich, and everything is pretty intuitive.
the support team is helpful
Hi Alpaca Retail,
A massive thank you for your uplifting feedback! We're thrilled to hear that our support team could be of assistance to you.
Your words inspire us to continue providing top-notch support. If there's anything more you need or if you have suggestions for improvement, don't hesitate to reach out.
Cheers to seamless support and successful ventures!
Warm regards,
Team tinyEmail
One of the most budget-friendly email platforms for unlimited subscribers that is easy to use and has amazing customer support.
Many thanks to Mashiar for his exceptional support! Mashiar answered all my questions when I was deciding if I wanted to switch to TinyEmail and then help me set up and connect my accounts. You can get help via, email, or phone, and ask for video tutorials of the spets you are getting stuck on.
Toy Maker of Lunenburg
Canada