Reviews (73)
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Came back now a year later to try the app again from when it was released.
Much better emails, actual customer service to assist!
Love the scheduling. Love the AI system to prebuild.
Hi DBC Baby Bedding Co,
We're very sorry that tinyEinstein would not load for you and that customer support was unreachable. It is disappointing to hear this as we pride ourselves on prompt and fantastic customer support.
Our team is aware of the login issue impacting some users and working hard to fix this issue as soon as possible.
Because we were unable to create your account, we were also unable to collect your contact information allowing support to follow up with you.
You have rightfully identified a gap in our support process. We have now added 'email address' as a required field while starting a chat, so if registration fails or a nonuser submits an inquiry, we can respond to the email provided.
We appreciate you identifying this issue for us. As a result, our CEO sought out your contact information online and has reached out to your business to apologize for your experience.
If you or anyone is experiencing product issues, you can reach us via the chat or by:
Email: support@tinyeinstein.ai
Phone: +1 (866) 488-3370
Hours: Monday to Friday from 10 am EST to 8 pm EST
We apologize for your frustrations as we go through the kinks of launching this app & appreciate your feedback!
The tinyEinstein Team
As a tinyEmail user I am impressed with the level of service and the high-quality product they produce. With the explosion of AI and the integration of tinyEnistein I look forward to utilizing these tools to assist with my email marketing even further. This looks great!
Tinyeintein is easy to set up, great customer service and you should give it a try. My brand is growing with their help.
Amazing customer service. We also love the platform itself. Saves alot of time. I just want to say thank you
I have reconsidered my assessment and would like to express my thoughts. The app itself and the whole building block on an A.I. is unique and also very good. I can well imagine that there are still some things that could be improved, but the basic building block of the app is excellent in my opinion.
What I find very commendable is that you can set the AI to write the language you want. In fact, for the most part without grammatical errors, if you are not satisfied, you can regenerate it or even enter and edit it manually.
So kudos to the team and I hope there will be more targeted improvements with the app. Keep up the good work.
EDIT - WARNING! Ignoring my explicit demand for no further calls, these app developers brazenly continue to harass me by phoning my number! Moreover, they have blatantly failed to implement any changes to their app as they had assured in their comment to this review.
Review: The app has a great idea behind it, but it feels unfinished. The AI often creates poor or sometimes even empty templates. Due to these issues, I can't recommend it in its current state. It seems like the app still needs more work to be fully functional.
Dear Phillip,
First off, we want to sincerely apologize for any inconvenience you've experienced. We're truly sorry to hear about the ongoing issue and the unwanted calls.
We're committed to making things right for you. Could you please consider reinstalling the app and connecting with us
on - 647-424-3370 one more time while reinstalling it?
We'd love the chance to work closely with you and resolve any concerns you have about tinyAlbert.
It appears there might be a misunderstanding, and we're here to help.
Your satisfaction is our top priority, and we appreciate your patience as we aim to address this promptly with your cooperation.
Looking forward to hearing from you soon!
Thanks,
Team tinyAlbert 🚀
This has been ok so far. It's definitely too early to give a full on review but the setup and getting emails sending has been good so far.
Thank you for sharing your early experience with tinyAlbert!
We’re glad to hear that the setup process and getting emails sent have gone smoothly so far. As you continue using the platform, our customer support team is always here to help ensure strong deliverability, consistent inboxing, and results that support your revenue growth.
We appreciate you giving tinyAlbert a try and look forward to supporting you as you continue sending. 🚀
Laxman was very helpful teaching me the ropes of the app! Excited to see how this app boosts my sales!
Tim was fantastic helping me get set up. early days but I like what I see so far and just what an overworked founder side person needs to get these critical elements up and running and running consistently.
Firstly, the amount of asking to leave a 5 star review before you've even used the app - hmm that should've warned me.
I learned about this app from Matt from Future Tools.
The support seemed genuine and quick - until I was hit with "pay us $6 to clean your list".
But the cleaning did literally nothing - but I was assured that "Your list has been cleaned, reloaded into your system and your account has been unlocked. Your subscriber count didn't change (as none of those were invalid addresses) but the total customer count with email addresses changed."
I kept telling Tiny Albert - why is your app saying I have 4700+ subscribers I can market to, but Shopify only allows 328 emails to be sent out?
For this, they were charging $90 a month. But less than 10 percent of my list is marketable (my fault as I imported customers from another store - my bad"
But asking constantly - we can help you - but first leave a 5 star review- and when I said I'll leave a five star review when I see results... well I didn't see any results. Not one sale. But the app looked fun!
So bye bye.
Hello Royal Flushh,
Thank you for sharing your feedback with us. We appreciate your honesty and want to address the concerns you've raised in your review.
1. Review Request: We understand your frustration regarding the review request. Our feedback system is designed to collect input from our customers at various touchpoints, including post-app installation for the onboarding experience. Please know that the request for a review that was triggered was not tied to usage-related experience, and we apologize if this was not made clear or if you had your own reservations.
2. List Cleaning: We want to clarify that we do not offer list cleaning services as a standard feature. However, when customers request to optimize their email delivery by cleaning their list, we provide this service for a fee. We apologize if there was any confusion regarding the list cleaning process, and we appreciate your feedback on this matter.
3. Subscribers and Pricing: We want to assure you that we do not impose any restrictions on users to import customers from third-party tools or on the volume of customers imported. Our pricing is based on the total volume of customers imported, including subscribers. However, we understand the importance of flexibility, and you always have the option to customize the list count to suit your email-sending needs.
We sincerely apologize for any inconvenience or misunderstanding you may have experienced during your time with us. Your feedback helps us improve our services and better meet the needs of our customers.
If you have any further questions or concerns, please don't hesitate to reach out to us directly. We value your business and would welcome the opportunity to address any issues you may have.
We hope to hear back from you soon!
Best regards,
Team TinyAlbert 🚀
