Tolstoy Shoppable Video & UGC

My name is Barbara with Sentient Beauty Cosmetics and Holistic Living. When I found Tolstoy I was excited to make this feature a part of my shop. When I needed help with creating and embedding my first Tolstoy to my shop I was lucky to have Dov help via their site chat. He succinctly, pleasantly, and patiently literally walked me through every step I needed to access my video from my phone, and make it visible where it needed to be on my shop. This is such a fantastic app. I'm thinking it will be the feature that will really engage my customers and keep them coming back. Thank you Dov for your expertise and good humor!

I just started using Tolstoy and I think it's a great idea for creating a better connection with customers and adding a more personal face to my business. Setup was easy but I had a small issue that I reached out to support for. Mikaela was lovely and solved the problem in just a few minute. My widget now works like a charm and I'm excited to see how much my customers love the enhanced interactivity.

Update: Still getting great reviews from customers on this super cool app. I had a hiccup today because I messed up a setting, but got great support from Niezl, who sorted me out in just a couple of minutes. Always friendly and easy to talk to.

Customer service is fantastic! Was having some technical issues and Mikaela was super quick to assist us and find a solution. Thank you Mikaela!

I saw this app featured on a very popular Shopify store and tried it myself and it's amazing! Great feature to include video promotions on your sites Highly recommend this app!

The App is super useful. Not only has it improved my performance, but it also solved so many problems I was struggling with before. I used Tolstoy as an onboarding interactive video experience on my website. Kind of a more personalized way of a chatbot. Using my Tolstoy, leads and clients were able to navigate their way towards the content they were looking for at my website. I can definitely say that it has increased the number of qualified leads I get every month, and as a result, increased my overall sales. I say “qualified”, since by using their analytics I get a full report on each participant’s journey, so I know which options they made before leaving their details, and then when I get back to them I already know exactly what they’re looking for. But not only that, but Tolstoy also lowered the number of support tickets I received. This is also very valuable for me. Leads who struggle to find what they are looking for can get an immediate answer, without me having to get back to them a day later, which normally is too late. It took me a bit of time to understand its potential at the beginning. I must admit that since it’s free I assumed it probably doesn’t generate much value. However, I once contacted their support and they were super nice and wanted to get on a call right away to make sure I make the best possible use of it. So I’d highly recommend reaching out to them if you have any problems. Highly recommended!

I love the app and I have had a great experience with the support team. Thank you Niezl! I think the app is very innovative and helps to bring our website to life

Tolstoy has been instrumental in improving the customer journey on our website! Our customers have pointed out how they love the TikTok-style content and that it has helped them make decisions easier while choosing between our various aromas.

Big shout out to the whole team, maybe the most supportive customer success we have experienced from any SASS tool and special mention to the G, the legend our account manager Roni.

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Great customer service and such a cool app! I needed some help launching my first Tolstoy and Mikaela was incredibly helpful and patient. Highly recommend!

Great app, new way of interacting with your clients, and its so easy to use! Will be using this even when it goes to the payed plans.

This app is incredible! You can create all of the video right on your phone so no fancy cameras needed and the quality uploads great! We have already increased our sales just by adding this app to our website! It's a great way to answer common questions and give a more personal feel to your site. If you do anything today... ADD THIS APP!! You wont regret it!