Reviews (191)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing online shopping by integrating shoppable videos and user-generated content, which boosts sales, customer confidence, and engagement. They appreciate its ease of setup and user-friendly interface, including features like video carousels and interactive FAQs. Positive feedback also highlights the responsive and helpful support team, particularly praising team members like Mikaela and Niezl for their assistance with customization and technical issues.
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The App is super useful. Not only has it improved my performance, but it also solved so many problems I was struggling with before. I used Tolstoy as an onboarding interactive video experience on my website. Kind of a more personalized way of a chatbot. Using my Tolstoy, leads and clients were able to navigate their way towards the content they were looking for at my website. I can definitely say that it has increased the number of qualified leads I get every month, and as a result, increased my overall sales. I say “qualified”, since by using their analytics I get a full report on each participant’s journey, so I know which options they made before leaving their details, and then when I get back to them I already know exactly what they’re looking for. But not only that, but Tolstoy also lowered the number of support tickets I received. This is also very valuable for me. Leads who struggle to find what they are looking for can get an immediate answer, without me having to get back to them a day later, which normally is too late. It took me a bit of time to understand its potential at the beginning. I must admit that since it’s free I assumed it probably doesn’t generate much value. However, I once contacted their support and they were super nice and wanted to get on a call right away to make sure I make the best possible use of it. So I’d highly recommend reaching out to them if you have any problems. Highly recommended!
Thank you SO much for taking the time to leave us such an amazing review!! We're so happy to read that you're enjoying and finding value in our app! We hope we can deliver our best to you every time that you create a Tolstoy!
I love the app and I have had a great experience with the support team. Thank you Niezl! I think the app is very innovative and helps to bring our website to life
Great to hear that you're happy with the support and the app. We strive to give our customers the best possible service and take pride in delivering a great customer experience. Thank you for your review!
Tolstoy has been instrumental in improving the customer journey on our website! Our customers have pointed out how they love the TikTok-style content and that it has helped them make decisions easier while choosing between our various aromas.
Big shout out to the whole team, maybe the most supportive customer success we have experienced from any SASS tool and special mention to the G, the legend our account manager Roni.
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We're thrilled to hear that Tolstoy has made a positive impact on your customer journey! It's great to know that your customers appreciate the TikTok-style content and find it helpful in their decision-making. Thank you for your review.
Great customer service and such a cool app! I needed some help launching my first Tolstoy and Mikaela was incredibly helpful and patient. Highly recommend!
Thank you so much! We're thrilled to hear that you're enjoying our app and that you had a positive experience with Mikaela. If you ever need more assistance or have any questions in the future, please don't hesitate to reach out. We appreciate your recommendation!
Great app, new way of interacting with your clients, and its so easy to use! Will be using this even when it goes to the payed plans.
Thank you so much for your feedback! We're so glad you're enjoying the app!
This app is incredible! You can create all of the video right on your phone so no fancy cameras needed and the quality uploads great! We have already increased our sales just by adding this app to our website! It's a great way to answer common questions and give a more personal feel to your site. If you do anything today... ADD THIS APP!! You wont regret it!
THANK YOU SO MUCH!!! We're SO happy you're seeing so much value in Tolstoy. Can't wait to see how you continue to use it!!!!!
Such a great app! It's helped us achieve "an experience" for our online store. It's easy to use and support is quick to help. I highly suggest adding it as your chat/support app.
Hi there!! So glad you liked it! I love how customers are able to ask you questions directly on your Tolstoy 🔥
I love this app. It is such a great way to be that much more interactive with your customers. The customer support is A-1. They answer you back super quickly with all the answers to your questions and really walk you through anything you don't understand. They even provide video how-tos so that you know exactly how to go about doing what you need to get done on the app. Mikaela is awesome. She's been helping me from the beginning and I love the fact that I can go straight to her with my questions. So you can mantain communication with the same customer care representative if you'd like. This makes things so much easier because she already knows my business. I highly recommend the Tolstoy app.
Wow, thank you so much for your remarkable review! We're thrilled to know that you're happy with the app and with the support Mikaela has provided you. We're very grateful for the recommendation. 😍
I cant recommend this app enough - the support alone was the best I've ever experienced with a shopify app. Niezl worked through all of my questions with ease and showed me real time how my videos look as we implemented! Would recommend to all business owners wanting to implement video! Thank you Niezl and the Tolstoy team! Five Stars!
Thank you for sharing your positive experience with this app and its support team. It's great to hear that the support provided was exceptional and that the team was able to assist you in implementing the videos effectively. Your recommendation will surely help other business owners who are looking to incorporate video into their marketing strategy. I hope this app continues to be a valuable asset to your business.
Excellent app!, very useful to display your videos and help your potential buyers through their purchase experience . An excellent service from the staff of Tolstoy.
Excelente aplicación para mostrar tus videos y así asistir a tus compradores potenciales. Y excelente servicio por parte de Tolstoy!
Thank you so much for your kind words! We really value your feedback and we're excited to see what you will do with Tolstoy 💪