Track123 Order Tracking

Track123 Order Tracking

Free plan available. 7-day free trial.
Rating (4.9)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Use directly in Shopify admin
  • Works with the latest themes

About this app

Launched

January 12, 2022 · Changelog

Languages

English, Chinese (Simplified), Chinese (Traditional), French, German, Italian, and Spanish

Works with

Shopify Flow, Loox, Klaviyo, Dsers CJ Dropshipping, Bing Microsoft Translator, Paypal&Stripe, Instagram

Get ahead of shipping issues, brand your order tracking experience, and reconvert shoppers.

Track123 Order Tracker makes it effortless to create a breathtaking tracking page. Use the shipment analytics dashboard to analyze carrier performance and make better decisions. Reduce customer anxiety and build anticipation with order status notifications. Drive incremental revenue by cross-selling shoppers with product recommendations. Hide Chinese origin with Dropshipping mode, no more WISMO tickets. Support 1700+ couriers and counting.

Track123 Order Tracker makes it effortless to create a breathtaking tracking page. Use the shipment analytics dashboard to analyze carrier performance and make better decisions. Reduce customer anxiety and build anticipation with order status notifications. Drive incremental revenue by cross-selling shoppers with product recommendations. Hide Chinese origin with Dropshipping mode, no more WISMO tickets. Support 1700+ couriers and counting. more
  • Order lookup with branded tracking page, auto-emails triggered by order status.
  • Provide dropshipping mode, hide specific keywords/carriers in tracking details.
  • Auto sync Paypal tracking, show Estimated Delivery Date and prevent WISMO calls.
  • Boost sales with personalized product recommendations while track your orders.
  • Powerful analytics to get insights in track and trace performance.

Pricing

7-day free trial

STARTER

Free

  • 100 orders/month
  • Multiple tracking page template
  • Real-time tracking
  • Basic analytics
  • Dropshipping mode
  • Access to 1700+ carriers

GROWTH

$9/month

or $84/year and save 22%

$0.05 per extra order above 300

  • 300 orders/month
  • Custom order status
  • Transit time reports
  • Export tracking data
  • Instagram integration
  • PayPal & Stripe integration

ADVANCED

$49/month

or $468/year and save 20%

$0.05 per extra order above 2000

  • 2000 orders/month
  • All Growth features
  • Checkpoint translation
  • Estimated Delivery Date
  • Klaviyo, Omnisend integration
  • Remove Track123 Branding

ENTERPRISE

$399/month

or $3,828/year and save 20%

$0.05 per extra order above 30000

  • 30,000 orders/month
  • All Advanced features
  • Dedicated CS manager
  • Custom carrier/platform integration

STARTER

Free

  • 100 orders/month
  • Multiple tracking page template
  • Real-time tracking
  • Basic analytics
  • Dropshipping mode
  • Access to 1700+ carriers

GROWTH

$9/month

or $84/year and save 22%

$0.05 per extra order above 300

  • 300 orders/month
  • Custom order status
  • Transit time reports
  • Export tracking data
  • Instagram integration
  • PayPal & Stripe integration

ADVANCED

$49/month

or $468/year and save 20%

$0.05 per extra order above 2000

  • 2000 orders/month
  • All Growth features
  • Checkpoint translation
  • Estimated Delivery Date
  • Klaviyo, Omnisend integration
  • Remove Track123 Branding

ENTERPRISE

$399/month

or $3,828/year and save 20%

$0.05 per extra order above 30000

  • 30,000 orders/month
  • All Advanced features
  • Dedicated CS manager
  • Custom carrier/platform integration

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

2,644 reviews

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time order tracking and integration with over 1,200 couriers. They appreciate the user-friendly interface, robust analytics, and upsell capabilities. The customizable tracking page and free brand removal feature are also praised. Support is described as exceptional, always ready to assist and improve based on feedback. The app is easy to set up and offers a free version for new businesses. It's seen as an essential tool for optimizing shipping processes, improving customer satisfaction, and driving additional revenue.

January 18, 2024

UPDATE: After the engineers looked at the issue with priority now sync’ing is back up (with a couple pf exceptions but nowhere near what was a couple of days ago). In the meantime, I had an issue which Alex was also able fo provide a solution too. I really appreciate the effort the tram went to be able to address my issues.

I started using the free version of the app and kept it installed for when I needed to go on a paid version and start real tracking and auto update of order delivery status. We made a decision to go on the paid plan this year and paid for 12 months in advance to use the app to provide automatic delivery status updates in Shopify which then is used to send customers review requests via Judge.me and before 1 January the integration with Australia post and Judge.me was seamless. Only this week I noted the delivery status for some of our orders made after 1 January (significantly after upgrading to the paid plan) had not been automatically updated in Shopify, hence the integration with Judge.me was not working as intended. I quickly got in touch with Alex from Track123 and they were able to identify the issue being Aus post upgrade in their API which was not picked up by Track123. I was told that this will not be fixed within a month and I was also recommended to update the status manually! Track123 cannot expect that merchants with hundreds of orders which have been previously automatically updated, will go and manually change status of delivery one by one! This is service for which we already paid for and now are not able to receive. I have asked for a refund of our annual part of the fee during the time the service will not be available, I haven't received a response yet. When you provide a service, you should have the means to identify and properly manage changes, such as upgrades in APIs. This is what customers are paying for! Extremely disappointed and yet to receive a proper answer with timelines for this issue to be fixed and refund for the time the service will not be available.

-Teeny Cherubs-
Australia
Over 1 year using the app
March 27, 2024

Game changing app. I wish I had this app in my golden dropshipping years 2017 to 2021 when I was getting thousands of orders a month, it would have saved a ton of stress and money in disputes. At one glance you can see all your data and check if there are any problems with shipping. The analytics is the best part and helps you make sure everything is going smoothly. The notification emails at each step is also a great feature and will help the customers wait for their order. If you are dropshpping don't even think, get this app, you will save a lot of money in disputes and refunds.

Vidalova
France
About 1 month using the app
April 10, 2024

This app has been super helpful, and solves my tracking problem's perfectly! Not only does it easily integrates with shopify to provide a well rounded and seamless customer experience, but also has superbly helpful tech support that provides valuable insight into effective problem solving.
100% would recommend!!!

Lapis Lazuli Luxe
United States
About 1 month using the app

Data access

This app needs access to the following data to work on your store.

Learn why in the developer's privacy policy.

View personal data

Customers, store owner, content providers

  • Customers

    Name, email address, phone number, physical address, geolocation, IP address, browser and operating system

  • Store owner

    Name, email address, phone number, physical address

  • Content providers

    Email address, IP address, browser and operating system

View and edit store data

Customers, products, orders, Online Store

  • View customers

    Customer data

  • View products

    Products or collections

  • Edit orders

    All order details, merchant managed fulfillment, or third-party fulfillment

  • Edit your Online Store

    Script tags in your Online Store, pages on your Online Store, or theme

  • View other data

    Locales

About this app

Launched

January 12, 2022 · Changelog

Languages

English, Chinese (Simplified), Chinese (Traditional), French, German, Italian, and Spanish

Works with

Shopify Flow, Loox, Klaviyo, Dsers CJ Dropshipping, Bing Microsoft Translator, Paypal&Stripe, Instagram

Built by Track123

About Track123

4.9 average rating

2 years building apps for the Shopify App Store

1810 E Sahara Ave Ste 212, Las Vegas, NV, 89104, US

Support

Send a message

support@track123.com

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