Track123 Order Tracking
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Reviews (1,455)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for enhancing customer experience with reliable order tracking, reducing "Where is my order?" inquiries. It's beneficial for dropshipping businesses with its effective free plan and fair pricing. The app supports multiple carriers, offers customization options, and integrates seamlessly with Shopify. Merchants praise its ease of setup and exceptional customer support, highlighting quick response times and a proactive approach to resolving integration and customization issues.
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Truly the worst customer service of any Shopify app we use. Agents routinely do not understand how their app works or how shipping in general works. Promises that things will be investigated are routinely dropped. Excuses and apologies for bad service are routine.
Hi,
We sincerely apologize for your experience — and we want to confirm that this issue has now been fully resolved.
After a full review, we identified that the incorrect location (“Jonesboro, LA” instead of “AR”) was caused by our auto-translation feature. In this case, the input was misdetected and the state abbreviation was incorrectly modified, which led to the wrong location being displayed.
This issue has been fixed, and we’ve updated our logic to ensure location abbreviations will no longer be altered going forward.
We also recognize that our earlier responses did not fully understand your concern or carefully review your screenshots before replying. This led to inaccurate explanations and a frustrating experience — and we take responsibility for that.
We are improving both our support process and internal review standards to ensure issues like this are handled more accurately and efficiently in the future.
Thank you again for your feedback — it helped us identify and fix an important issue.
Best regards,
Alex
Track123 Team
As other reviewers have said, this app sends incorrect data when customers track their order. For example a customer whose UPS package will be delivered today (according to the UPS tracking site), incorrectly showed the packaged will arrive over a week from now (tracking with Track123). Not acceptable.
Hi,
We're really sorry to hear about this — inaccurate tracking information is absolutely not the experience we want you to have, and we completely understand how frustrating this must be.
Regarding the tracking discrepancy you mentioned:
Incorrect estimated delivery date: The date shown in Track123 should reflect the latest data synced from UPS. When a discrepancy occurs between our platform and the carrier's website, it's something we take very seriously and want to investigate immediately.
We've already reached out to you via email — we'd truly appreciate it if you could check your inbox (and spam folder) and reply to us there.
Once we can look into your specific tracking case, we'll work to resolve this as quickly as possible and make it right for you.
Looking forward to your reply.
Best regards,
Alex
Track123 Team
The worst app I've ever seen on Shopify! Out of 200 parcels, only a few were able to track the correct order status. Support makes promises and does nothing. Deleted
Hi,
I’m pleased to inform you that we successfully fixed the issue on the evening of March 12, and all your orders are now updating correctly. We kindly invite you to log back into your Track123 account to check the latest status of your shipments.
I sincerely apologize for the delay in resolving your issue. The delay was due to necessary adjustments in how we identify this orders status for the carrier, which took longer than expected. We completely understand your frustration, and we are truly sorry for any inconvenience this may have caused.
Your feedback is invaluable to us, and we are continuously working to improve our service to prevent similar issues in the future. we sincerely apologize for the inconvenience and look forward to providing you with an even better experience with Track123 in the future.
Best regards,
Track123 Team
Not functional. I have been using the app for a long time now. It regularly stops syncing statuses, requiring an email in to support to fix it. No way to do this on our own, and absolutely no indication of if/when the app will start working. Having to double check all tracking information and cross reference, order-by-order completely negates the point of paying for a automated service to perform the same. Will be uninstalling as soon as I find an alternative. (Currently I have packages "stuck" in incorrect order statuses and not updating for 2 weeks and counting - no response from support although issue reported over a week ago)
Hi，
We want to extend our sincere apologies for the inconvenience and frustration caused by the recent issues you encountered while using the Track123 app. Your feedback is invaluable to us, and we appreciate you taking the time to share your concerns.
We understand the importance of a functional tracking service, and We want to assure you that our team has diligently worked to resolve these issues, and I'm pleased to inform you that the problem has been fixed. All orders within your store have been updated to reflect accurate tracking information.
Additionally, we have implemented measures to prevent similar incidents from occurring in the future. Our goal is to provide a seamless and reliable tracking experience for all our users.
Once again, we apologize for any inconvenience this may have caused, and we thank you for your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Track123
POOR!
I used to like this app, but will not be able to pay the fee it is charging (Not the reason for my poor review). Anyway, this app (the free version at least) does not work anymore as expected. Order statuses that had been setup by me prior to becoming a paid app, have now become frozen and I cannot even delete them (it tells me it is a paid feature. Okay, so let me delete them now!). The shipment notifications can go out natively from Shopify itself. This app makes the notifications prettier and provides an extra layer of user friendly tracking page onsite. But now, in the free version it refuses to send out an "In Transit" notification to customer. This is VERY unhelpful. Instead, it sends out the Out for Delivery and Delivered notifications only. which means, two notifications usually on the same day!
Hi,
Thank you for sharing your feedback with us. We apologize for any inconvenience you have experienced with our app, and we appreciate the opportunity to address your concerns.
Regarding the issue with custom order statuses, we understand that this feature is currently available on our Growth plan. However, we'd like to offer you a 7-day free trial so that you can remove the previously customized statuses and explore other growth features during this trial period.
In terms of email notifications, we'd like to clarify that your customers can receive shipping confirmation, out for delivery, and delivered emails. Once an order is shipped, your customer can track the status by clicking on the tracking link provided in the email anytime.
Regarding you last concerns, the timing of out for delivery and delivered notifications being sent is determined by the efficiency of the carrier. In cases where the carrier operates swiftly, customers may receive the delivered notification shortly after the out for delivery notification.( the package may have been left at the door of delivery address)
We hope this clarifies the situation, and we would love to assist you further in making your experience with our app better. Please feel free to reach out if you have any additional questions or concerns.
Best regards,
Alex from Track123
Bad support, they take ages to respond back, they used to be good now they have become very bad! Lots of issues with their tracking ! Couriers are integrated but not retrieving correct delivery statuses!
Hi,
We deeply regret the negative experience you had with our customer support and the tracking issues you encountered while using the Track123 app. Your feedback is extremely important to us, and we sincerely apologize for any inconvenience caused.
We understand the importance of a functional tracking service, and We want to assure you that our team has diligently worked to resolve these issues, and I'm pleased to inform you that the problem has been fixed. All orders within your store have been updated to reflect accurate tracking information.
We have also conducted additional training for our support team to ensure that they can address customer inquiries and concerns in a timely and efficient manner.
We value your continued support and thank you for bringing these matters to our attention. If you have any further questions or require assistance, please don't hesitate to contact us.
Thank you for your patience and understanding.
Best regards,
Track123
For US users like us, it does not match any tracking from carriers besides UPS, FedEx, and USPS. It won't match the tracking if you ship LTL via RL Carrier, Southeastern Freight, ABF, Estes, AAA, Saia, etc. Setting this up was a waste of time and money. The information the app integrates with the vast list of carriers should be removed from their page.
Hi,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We understand how frustrating it must have been, and we sincerely apologize that our app didn’t meet your expectations. Currently, Track123 correctly identifies the carrier for 99.8% of shipments. However, some LTL carriers like RL Carrier, Southeastern Freight, ABF, Estes, and others use purely numeric tracking numbers with nearly identical formats, which makes accurate auto-detection extremely difficult across systems.
We genuinely appreciate you pointing this out—it highlights an area where we need to keep improving. Enhancing recognition for LTL carriers is already on our development roadmap, and your input will help us prioritize it further.
Thank you again for trying Track123. We truly regret that we couldn’t meet your expectations this time, and we’ll continue working hard to improve carrier recognition accuracy for cases like yours. If there’s anything else I can assist you with, please don’t hesitate to reach out—I'd be more than happy to help.
Best regards,
Track123 Team
This app is ridiculously expensive. I've had to upgrade my package four times already, and I'm currently paying $69. It seems like it will keep increasing. They even disable tracking without any notification until you go into the app. I'm super dissatisfied.
Hello there,
Thank you for sharing your feedback with us. I sincerely apologize for any frustration you’ve experienced with our pricing structure. Our billing is based on the number of orders synced, and as your order volume increases, we do send email notifications to suggest an upgrade when your current plan’s quota is nearly reached. I’m sorry that this hasn’t provided the experience you were hoping for.
To ensure that you find the most suitable plan for your needs, I’ve sent an email with some recommendations tailored specifically to your current usage, along with additional options that might better suit your requirements. We truly value your business and would love to work with you to find a plan that feels right for you.
Thank you again for your feedback, and I look forward to hearing from you soon.
Best regards,
Track123 support
At this point we are back to 1 star. Way too many issues with this app.
Hi there,
This is Alex, Customer Success Manager at Track123. I’d like to sincerely apologize for the frustration you experienced with our support, and thank you for taking the time to share such detailed feedback. We completely understand how disappointing it must have felt to not receive clear and effective answers when you needed them most.
I want to confirm that both of the issues you raised have now been fully resolved:
1. The product recommendation problem has been fixed.
2. The email verification via DNS has also been completed successfully.
Beyond resolving the technical issues, we take your feedback very seriously, and your experience has shown us where we must do better. We are already working on improving our training and customer service processes so that our support team can provide faster, clearer, and more effective solutions going forward.
We also understand how frustrating a poor customer experience can be. That’s why we’ve sent you a separate email with a proposed solution, and we truly hope it meets your expectations.
Best regards,
Track123 Team
