Reviews (4,374)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for reducing customer inquiries about order statuses, enhancing customer satisfaction and trust. It features a user-friendly interface, supports numerous carriers, and offers real-time updates and customizable tracking pages. Merchants appreciate the seamless Shopify integration, responsive support, and valuable logistics analytics. The app also includes a free plan suitable for new or small businesses, making it scalable with business growth.
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A tracking application that does not update its status regularly. = SUCK TRACKING APP
From support they indicate that it is every 3 hours and that if there is a bad connection it may be more.
WHERE HAS THIS BEEN SEEN?
I have an expedition with 15 hours without updating the status, when the order was already in delivery and delivered and they had not even stated that it was in transit!
I don't ...
Hi,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced with our tracking service. We understand how frustrating it can ...
This app is ridiculously expensive. I've had to upgrade my package four times already, and I'm currently paying $69. It seems like it will keep increasing. They even disable tracking without any notification until you go into the app. I'm super dissatisfied.
Hello there,
Thank you for sharing your feedback with us. I sincerely apologize for any frustration you’ve experienced with our pricing structure. Our billing is based on the ...
It's blue chips all the way! I love it
i like it but it's very expensive
As soon as you install and request them to remove their company text in the app page, they request you to leave feedback (yes even for the paid option). This is not ethical and probably the reason for so many feedback ratings they display.
Not functional. I have been using the app for a long time now. It regularly stops syncing statuses, requiring an email in to support to fix it. No way to do this on our own, and absolutely no indication of if/when the app will start working. Having to double check all tracking information and cross reference, order-by-order completely negates the point of paying for a automated service to perform ...
Hi，
We want to extend our sincere apologies for the inconvenience and frustration caused by the recent issues you encountered while using the Track123 app. Your feedback is ...
I used to like this app, but will not be able to pay the fee it is charging (Not the reason for my poor review). Anyway, this app (the free version at least) does not work anymore as expected. Order statuses that had been setup by me prior to becoming a paid app, have now become frozen and I cannot even delete them (it tells me it is a paid feature. Okay, so let me delete them now!). The shipment ...
Hi,
Thank you for sharing your feedback with us. We apologize for any inconvenience you have experienced with our app, and we appreciate the opportunity to address your ...
Bad support, they take ages to respond back, they used to be good now they have become very bad! Lots of issues with their tracking ! Couriers are integrated but not retrieving correct delivery statuses!
Hi,
We deeply regret the negative experience you had with our customer support and the tracking issues you encountered while using the Track123 app. Your feedback is ...
Absolutely love the app but the new pricing plan is designed to take as much money as possible from the business owner. They're starting to charge per order. I mean come on, you don't own equity in this business Track123 therefore you do not deserve to be paid from each order.
For the past two weeks, I've encountered persistent issues with this application. Initially, the analytics dashboard malfunctioned, incorrectly showing orders as pending. After resolving this, the app inaccurately indicated that orders had been stagnant for two weeks, leading to customer confusion. However, upon verification through reliable tracking apps like 17track, it's evident that the ...
Hi，
We want to express our sincere apologies for the persistent issues you encountered with the Track123 app recently. Your feedback is crucial to us, and we appreciate you ...