Track123 Order Tracking , 2,662 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time order tracking and auto-updating delivery status. It's praised for its seamless integration with various shipping carriers, user-friendly interface, and robust analytics dashboard. Merchants value the upsell capabilities, customizable tracking page, and product recommendations for boosting revenue and enhancing customer experience. The responsive customer support and a free version for beginners are also well-received. For dropshipping businesses, the ability to hide the origin of products is a notable feature.
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I like the app, but the customer service and app could use some work. On the main page, it says that you can remove the Track123 branding if you ask how to do it, but when I asked customer service about it, all they wanted was a review and then told me something like "learn the app better". I was a little annoyed, so I clicked on the app to look into it and found that there are more pages available to view under the button to open the app. I figured it out myself, no thanks to that representative. That was frustrating and unexpected. Why would you guys do that? (Mind-boggling!)
Track123 is very user-friendly. Additionally, the customer support is very responsive. Alex has helped to resolve my issue promptly.
Track 123 makes it a lot easier for mt customers to track their orders.
There are some features that I like which is not available to other apps though there are also other features that are only available in the advance app but are available in other apps in its free version.
Lorie
Appreciate how the free plan is sufficient especially for those on a strict budget
Really good app for sellers just starting out! Has the required functionality to get up and running. Could, however, allow for a little more customization of the tracking page code.
It does the function they say they do and helps your website
Overall experience of using the app is great, however, i found difficulty with auto updating the carrier details upon receiving the order, therefore, i have to do it manually each time.
Just what i needed :))
They replied to my inquiry pretty soon and I really like their app, it is very accessible and convenient to use.