Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time order tracking and auto-updating delivery status. It's praised for its seamless integration with various shipping carriers, user-friendly interface, and robust analytics dashboard. Merchants value the upsell capabilities, customizable tracking page, and product recommendations for boosting revenue and enhancing customer experience. The responsive customer support and a free version for beginners are also well-received. For dropshipping businesses, the ability to hide the origin of products is a notable feature.

January 18, 2024

UPDATE: After the engineers looked at the issue with priority now sync’ing is back up (with a couple pf exceptions but nowhere near what was a couple of days ago). In the meantime, I had an issue which Alex was also able fo provide a solution too. I really appreciate the effort the tram went to be able to address my issues.

I started using the free version of the app and kept it installed for when I needed to go on a paid version and start real tracking and auto update of order delivery status. We made a decision to go on the paid plan this year and paid for 12 months in advance to use the app to provide automatic delivery status updates in Shopify which then is used to send customers review requests via Judge.me and before 1 January the integration with Australia post and Judge.me was seamless. Only this week I noted the delivery status for some of our orders made after 1 January (significantly after upgrading to the paid plan) had not been automatically updated in Shopify, hence the integration with Judge.me was not working as intended. I quickly got in touch with Alex from Track123 and they were able to identify the issue being Aus post upgrade in their API which was not picked up by Track123. I was told that this will not be fixed within a month and I was also recommended to update the status manually! Track123 cannot expect that merchants with hundreds of orders which have been previously automatically updated, will go and manually change status of delivery one by one! This is service for which we already paid for and now are not able to receive. I have asked for a refund of our annual part of the fee during the time the service will not be available, I haven't received a response yet. When you provide a service, you should have the means to identify and properly manage changes, such as upgrades in APIs. This is what customers are paying for! Extremely disappointed and yet to receive a proper answer with timelines for this issue to be fixed and refund for the time the service will not be available.

-Teeny Cherubs-
Australia
Over 1 year using the app
March 27, 2024

Game changing app. I wish I had this app in my golden dropshipping years 2017 to 2021 when I was getting thousands of orders a month, it would have saved a ton of stress and money in disputes. At one glance you can see all your data and check if there are any problems with shipping. The analytics is the best part and helps you make sure everything is going smoothly. The notification emails at each step is also a great feature and will help the customers wait for their order. If you are dropshpping don't even think, get this app, you will save a lot of money in disputes and refunds.

Vidalova
France
About 1 month using the app
April 10, 2024

This app has been super helpful, and solves my tracking problem's perfectly! Not only does it easily integrates with shopify to provide a well rounded and seamless customer experience, but also has superbly helpful tech support that provides valuable insight into effective problem solving.
100% would recommend!!!

Lapis Lazuli Luxe
United States
About 1 month using the app
March 26, 2024

The app is excellent, makes the entire shopping experience of my website look clean and professional. Highly recommended.

Davino
United States
6 months using the app
February 21, 2024

Would highly recommend adding Track123 to your store. Ease of use and precision tracking in one place. I couldn't ask for more from a tracking app, it does exactly what you want even on the free version of the app.

Exquisto
United Kingdom
About 2 months using the app
April 14, 2024

The service is excellent, very user-friendly, and whenever I've needed assistance, the Support team has been efficient and swift. A solid five stars.

Luxurious Dazzling
United Kingdom
7 months using the app
February 9, 2024

I've used Track123 on two of my Shopify stores in the last few years. I started with the free one on my main store then upgraded. Honestly, the free version is MORE than enough for those of you just starting out, and the paid version (which is cheap) is 100% worth it. Support is quite responsive and polite. The app functionality & customization itself is very user friendly & well thought out.

Aphiri
Canada
10 days using the app
February 27, 2024

I really like this app together with its customer support who are quick and helpful. Really took a weight of my shoulder with its easy-to-use interface and design. 5/5 stars.

Magnesia™ Official Website | Home Decor Items and Trends
Sweden
4 months using the app
March 18, 2024

Great app with amazing support, even on the free plan. Alex helped me to solve my issue quickly. Thank you!

The Best Dachshund Gifts
United States
About 2 months using the app
March 21, 2024

This app integrates very well into my theme, and I really enjoy how simple it is to track your order. I also like that it shows the map as the order gets closer to delivery.

Men's Wellness Matters
United States
12 days using the app