Track123 Order Tracking
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Reviews (1,460)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for enhancing customer experience with reliable order tracking, reducing "Where is my order?" inquiries. It's beneficial for dropshipping businesses with an effective free plan. Praised for its modern design, easy setup, and customization, it integrates seamlessly with Shopify. The app supports multiple carriers, synchronizes with PayPal, and sends email notifications. Customer support is noted for being responsive and professional, ensuring a stress-free experience.
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We’ve had a really great experience with this app.
In the beginning, we had some challenges getting it properly integrated with our local carrier, Danske Fragtmænd. The tracking wasn’t fully aligned with their system, which made it difficult to give customers accurate updates.
However, the support team was incredibly responsive and solution-oriented. They took the time to understand our setup and worked closely with us to fix the integration issues.
Now everything works exactly as it should. Tracking updates are accurate, reliable, and perfectly synced with Danske Fragtmænd, which has significantly improved our customer experience.
Highly recommended if you’re running a store in Denmark and need solid tracking functionality
As other reviewers have said, this app sends incorrect data when customers track their order. For example a customer whose UPS package will be delivered today (according to the UPS tracking site), incorrectly showed the packaged will arrive over a week from now (tracking with Track123). Not acceptable.
Hi,
We're really sorry to hear about this — inaccurate tracking information is absolutely not the experience we want you to have, and we completely understand how frustrating this must be.
Regarding the tracking discrepancy you mentioned:
Incorrect estimated delivery date: The date shown in Track123 should reflect the latest data synced from UPS. When a discrepancy occurs between our platform and the carrier's website, it's something we take very seriously and want to investigate immediately.
We've already reached out to you via email — we'd truly appreciate it if you could check your inbox (and spam folder) and reply to us there.
Once we can look into your specific tracking case, we'll work to resolve this as quickly as possible and make it right for you.
Looking forward to your reply.
Best regards,
Alex
Track123 Team
I regret from paying a full year. The app crash constantly, is slow and the database is outdated. To get the last tracking I have to go to the carrier website anyway. It has about 1 day of delays.
Hi,
We’re really sorry to hear about your experience — especially the crashes, delays, and outdated tracking information. That’s definitely not the experience we want you to have.
Regarding the issues you mentioned:
App crashes & slow performance: This is not expected behavior. Our team is actively monitoring system stability, and we’d really like to investigate your specific case to identify what’s causing this.
Tracking delays (~1 day): In most cases, this depends on carrier update frequency and API sync intervals. However, a full-day delay is not typical for the majority of carriers we support, so we’d like to check this for you.
Outdated tracking vs carrier website: We aim to sync tracking data as close to real-time as possible, and if there’s a discrepancy, it’s something we take very seriously.
We previously reached out via email but haven’t heard back yet — we’d truly appreciate it if you could reply.
We’re also happy to discuss a solution , including options related to your annual plan, once we fully understand the issue.
Looking forward to your reply — we genuinely want to make this right for you.
Best regards,
Alex
Track123 Team
good shipping tracking + customer service always helps you out if anything
Incredibly easy and efficient to use tracking app. Helpful customer service with speedy response.
Good extension for tracking the orders in shopify and quick and easy support also.
Salma was very helpful and responsive. Great support experience!
Great app, have always used these guys for all my stores. Just don't forget to top up your billing once your threshold runs out!
Support is amazing, Salma helped me out within 5 minutes!
Track123 has been an absolute game-changer for my store. The setup was quick, the interface is clean, and it integrates perfectly with Shopify. It has definitely reduced the number of “Where is my order?” messages we receive.
The customization options are great too — I was able to match the tracking page to my brand in just a few minutes. Everything works smoothly, and the app runs without any issues.
