Track123 Order Tracking
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (1,433)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for reducing "Where is my order?" inquiries and enhancing customer experience with real-time tracking. It integrates smoothly with multiple carriers, offering branded tracking pages and features like PayPal synchronization and map tracking. The app is praised for reliability and fast updates. The free plan is ideal for new businesses, and customer support is noted for being responsive and helpful in resolving issues efficiently.
Refine
-
By rating
I regret from paying a full year. The app crash constantly, is slow and the database is outdated. To get the last tracking I have to go to the carrier website anyway. It has about 1 day of delays.
Hi,
We’re really sorry to hear about your experience — especially the crashes, delays, and outdated tracking information. That’s definitely not the experience we want you to have.
Regarding the issues you mentioned:
App crashes & slow performance: This is not expected behavior. Our team is actively monitoring system stability, and we’d really like to investigate your specific case to identify what’s causing this.
Tracking delays (~1 day): In most cases, this depends on carrier update frequency and API sync intervals. However, a full-day delay is not typical for the majority of carriers we support, so we’d like to check this for you.
Outdated tracking vs carrier website: We aim to sync tracking data as close to real-time as possible, and if there’s a discrepancy, it’s something we take very seriously.
We previously reached out via email but haven’t heard back yet — we’d truly appreciate it if you could reply.
We’re also happy to discuss a solution , including options related to your annual plan, once we fully understand the issue.
Looking forward to your reply — we genuinely want to make this right for you.
Best regards,
Alex
Track123 Team
Good extension for tracking the orders in shopify and quick and easy support also.
good shipping tracking + customer service always helps you out if anything
Incredibly easy and efficient to use tracking app. Helpful customer service with speedy response.
Salma was very helpful and responsive. Great support experience!
Track123 has been an absolute game-changer for my store. The setup was quick, the interface is clean, and it integrates perfectly with Shopify. It has definitely reduced the number of “Where is my order?” messages we receive.
The customization options are great too — I was able to match the tracking page to my brand in just a few minutes. Everything works smoothly, and the app runs without any issues.
Great app, have always used these guys for all my stores. Just don't forget to top up your billing once your threshold runs out!
Track123 has been an absolute lifesaver for tracking my shipments. The app is incredibly easy to use, updates are fast and accurate, and it supports packages from so many carriers all in one place. I no longer have to jump between different websites just to see where my orders are — everything is neatly organized in one app.
What truly sets Track123 apart, though, is their lovely customer support team. They are kind, patient, and genuinely care about helping you. Any question or issue I’ve had was handled quickly and professionally, and with such a friendly attitude. It’s rare to find both a great app and such amazing people behind it.
I initially experienced some issues with the PayPal tracking sync and the in-app support chat not working. However, the Track123 team reached out quickly and helped me resolve everything.
Their support was patient, proactive, and genuinely committed to fixing the problem. Now the app is working smoothly, and the PayPal sync feature is functioning correctly.
Thank you to the team for the great assistance! I appreciate your effort, and I’m happy to update my review to 5 stars.
Hi there,
Thank you for reaching out, and sorry for the inconvenience caused.
Regarding the PayPal auto-sync issue, we’ve checked the logs on our side and found that the PayPal API returned the following error:
“Provided Transaction ID Is Not A Seller Transaction.”
This usually indicates that the transaction ID submitted to PayPal does not belong to the seller’s PayPal account. Could you please double-check whether the PayPal account you connected in our app is the same one used to receive payments in Shopify?
At the same time, we are also verifying whether Shopify has recently made any changes on their PayPal integration side that could affect this flow. Since many of our customers are currently connected to PayPal and syncing tracking numbers successfully, we believe this may be a non-typical, account-specific issue. We will continue monitoring this closely.
About the issue where the chat window could not be used.
We understand how frustrating this must be. Our in-app chat is provided by Intercom, and all system monitoring currently appears normal.
If possible, could you please share a screenshot or short video of the issue? This would greatly help us identify what happened.
Additionally, we’ve included our WhatsApp contact in the email so you can reach us directly if the in-app chat remains unavailable:
We’re here to help and will resolve this for you as quickly as possible.
Thank you again for your patience, and we look forward to hearing from you.
Best regards,
Alex
Track123 Support Team
Best free plan available on the platform (settings, customization, number of orders available).
Support top notch (I am still in the free plan) and they answer in minutes (hello Salma).
Recommended, and I've tried so many of these apps.
