Track123 Order Tracking , 2,652 reviews

This app integrates very well into my theme, and I really enjoy how simple it is to track your order. I also like that it shows the map as the order gets closer to delivery.

I like the app, but the customer service and app could use some work. On the main page, it says that you can remove the Track123 branding if you ask how to do it, but when I asked customer service about it, all they wanted was a review and then told me something like "learn the app better". I was a little annoyed, so I clicked on the app to look into it and found that there are more pages available to view under the button to open the app. I figured it out myself, no thanks to that representative. That was frustrating and unexpected. Why would you guys do that? (Mind-boggling!)

Overall its great app, but, it needs a lot of updates. Automatic system of tracking the orders isn't so accurate. I need to check every single order manually and update the courier tracking number that sometimes can be changed in the courier system even after order was sent. Some orders aren't syncing and still show In transit or Tracking added status even though they are delivered. Missing couriers in app list, for example FastHorse for Australia. Customer support isn't the most polite, they respond late and sometimes doesn't respond at all. For the last 3 messages I sent few weeks ago they didn't respond. Don't think they care so much about serving you as a business.

works fine, No Problem, easy to start with!

Fully recommended, The user interface provides you with great convenience in terms of ease of use and tracking your orders.

Great app, and really easy to use! I like the fact that you can customize the CSS to make it personalised to your store, and they have a great range of different options for dropshippers to blacklist keywords and couriers. Support staff are friendly and helpful!

The perfect app for tracking your customers orders, easy installation on website, fast and easy setting management, and has cool design that integrates perfectly to shopify store!!! I Recommend this app!!!

Updated Review
The problem is fixed and everything working now. Sadly I caught the support during holidays. There was a longer time to answer but all is good now.

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I've tried to contact multiple time the support and they don't answer. There's no way to get in touch with them. I needed assistance with PayPal sync issues. I'm wondering what is happening.

I like this app a lot. It is easy to use and customer service is very helpful, a must have for me and I am glad I found this app. I highly recommend this.

For the past two weeks, I've encountered persistent issues with this application. Initially, the analytics dashboard malfunctioned, incorrectly showing orders as pending. After resolving this, the app inaccurately indicated that orders had been stagnant for two weeks, leading to customer confusion. However, upon verification through reliable tracking apps like 17track, it's evident that the orders are in fact in transit or being delivered. This application often seems to cause more confusion than clarity. Customer support does not care, have contacted them multiple times.