Reviews (4,375)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for reducing customer inquiries about order statuses, enhancing customer satisfaction and trust. It features a user-friendly interface, supports numerous carriers, and offers real-time updates and customizable tracking pages. Merchants appreciate the seamless Shopify integration, responsive support, and valuable logistics analytics. The app also includes a free plan suitable for new or small businesses, making it scalable with business growth.

February 11, 2025

Great experience so far, We love the App for our business

Klickgoods
Canada
5 months using the app
December 3, 2024

It does exactly what it claims to do. Makes customers experience tracking shipping very easy. Would highly recommend to any online store.

Ferrican
United States
About 2 months using the app
January 6, 2025

International Sport Shop loves this company and their customer support. Thanks for all the help setting our product tracking up :)

International Sport Shop
United States
3 months using the app
December 31, 2024

Love this app, very convenient for my customers, and builds trust!

Twenty Four
United States
About 1 year using the app
February 20, 2025

This works perfectly! A huge improvement over the Evri and Royal Mail tracking pages I used before.

The Jasabi Company
United Kingdom
23 days using the app
November 16, 2024

It's just so better to use !!! Makes your website tracking feature feel so premium with free also it give 50 orders per month for free that is more than enough for small scale business and the prices for higher volumes are also so reasonable ✅ gonna use it as a permanent solution for tracking page solution!! Thanks Track 123 and it's not a paid review as i only review selectable apps and services that actually can help someone....

Changed Era
India
About 1 month using the app
November 29, 2024

A tracking application that does not update its status regularly. = SUCK TRACKING APP

From support they indicate that it is every 3 hours and that if there is a bad connection it may be more.

WHERE HAS THIS BEEN SEEN?

I have an expedition with 15 hours without updating the status, when the order was already in delivery and delivered and they had not even stated that it was in transit!

I don't think this is valid.

ALANETA
Spain
6 months using the app
Track123 replied December 18, 2024

Hi,

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced with our tracking service. We understand how frustrating it can be when updates are delayed, and we truly appreciate your patience.

We are pleased to inform you that the issue with your tracking update has been resolved. Rest assured, we are constantly working to improve our system to provide more accurate and timely updates. Your feedback is invaluable to us and will help us enhance our service moving forward.

If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!

Best regards,
Alex
Track123 Team

February 14, 2025

I would say by far the best app that offers a free plan for order tracking! It takes the user experience to a whole new level. The customer support is very kind and responsive aswell.

Mora Lana
Switzerland
2 days using the app
February 25, 2025

Great to see Track123 in action for my 1st Shopify order!

Krigerheim
United Kingdom
8 months using the app
January 16, 2025

I highly recommend this app. 100% the best app for tracking with shopify. The support is so helpful and the app works amazingly. If you need the best app for tracking here it is!

Bragit
United Kingdom
About 1 month using the app