Reviews (4,230)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for reducing customer inquiries about order statuses, noting its support for numerous carriers and real-time tracking updates that enhance customer trust. Features like automatic carrier detection and customizable tracking pages streamline logistics and improve brand alignment. The app is also praised for its easy integration with Shopify, user-friendly interface, and reliable performance, with a responsive customer support team enhancing its effectiveness.

February 7, 2023

Gostei imenso da aplicação, ajuda em muita coisa, facilita bastante e é bastante útil. Recomendo muito.

DecorHunt
Portugal
1 day using the app
February 27, 2023

Helped to resolve my enquires within minutes. Responsive support and options ideal for dropshipping. Thank you.

Rokketir
Australia
1 day using the app
March 15, 2022

Really powerful and helpful for us! Help our customers to track their order and their did well. Recommend!

Zamat
Hong Kong SAR
1 day using the app
May 15, 2023

Best Tracking App for Starters, a simple and easy way for you and your customers to keep track of all orders at the start of your business!

Aroxier
Italy
1 day using the app
June 28, 2022

I used this app and it fits my needs perfectly. It would be more perfect if I could modify the style.

Sanyipace
United States
1 day using the app
October 18, 2023

I love this app, very useful for my customers who want to track their orders.

RELEASED CLO
United States
1 day using the app
Edited June 21, 2023

UPDATE:
The issue has been resolved now and everything works as expected. Alex reached out to me and after I installed the app again, the issue is gone. I must say the experience with customer service has been improved as well and five stars are well-deserved!

INITIAL REVIEW:
I couldn't get my tracking page to be translated, although I did set everything up properly. When I messaged the support to see where the problem is, I didn't receive the response until the next day, and when I replied within 30 minutes, they were already offline. I get the lack of staff (probably), but the customers shouldn't wait that long to get an answer while they have an issue on their website.

Other than that, the app worked good for me, but the missing translation and lack of customer service was a dealbreaker for me. If you don't have multiple languages on your store, I think this app is a great solution.

Bull Terrier World
United States
1 day using the app
Track123 replied June 21, 2023

Hi,

We sincerely apologize for the delay in our response. We are experiencing a high volume of inquiries, which led to the delay in addressing your concerns promptly.

Regarding the translation issue you encountered with the tracking page, we would like to assure you that Track123 can be customized to support multiple languages to cater to your multilingual store. We would like to assure you that we take this matter seriously, and we are committed to investigating the reason behind the untimely translation.

I have reached out to you to gather more information. Could you please respond to my message so that we can address the matter promptly and provide a resolution?

Looking forward to your reply.

Best regards,
Alex

April 1, 2023

Track123 is just a great interface for customers and tends to provide the most up to date and lengthy tracking history for a shipment. Now I have it on two stores.

21 Offroad
United States
1 day using the app
May 22, 2023

Just got the hang of it day 1 and it proved to me why it's of the best tracking app's, the customer support is a another +

TheSilkRoad Wonders
United Arab Emirates
1 day using the app
July 10, 2023

I am very happy with Track123 as it is an exceptional app with all the features required to take your business to the next level. Easy to use, and satisfies my business needs.

Alpha Store
United States
1 day using the app