Track123 Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,067)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective order tracking solutions, noting its seamless integration with Shopify and support for multiple carriers. They appreciate the customizable, branded tracking pages that enhance store professionalism and customer trust. The user-friendly interface and shipment analytics provide valuable insights. The support team is also praised for their responsiveness and efficiency in resolving issues.
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I've got the app for about a week now, all is well so far. It does what a tracking app is supposed to do. It's also cheaper than the rest.
I had some problems with certain tracking numbers not being tracked, but that's an issue that support fixed quickly.
For US users like us, it does not match any tracking from carriers besides UPS, FedEx, and USPS. It won't match the tracking if you ship LTL via RL Carrier, Southeastern Freight, ABF, Estes, AAA, Saia, etc. Setting this up was a waste of time and money. The information the app integrates with the vast list of carriers should be removed from their page.
Hi,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We understand how frustrating it must have been, and we sincerely apologize that our app didn’t meet your expectations. Currently, Track123 correctly identifies the carrier for 99.8% of shipments. However, some LTL carriers like RL Carrier, Southeastern Freight, ABF, Estes, and others use purely numeric tracking numbers with nearly identical formats, which makes accurate auto-detection extremely difficult across systems.
We genuinely appreciate you pointing this out—it highlights an area where we need to keep improving. Enhancing recognition for LTL carriers is already on our development roadmap, and your input will help us prioritize it further.
Thank you again for trying Track123. We truly regret that we couldn’t meet your expectations this time, and we’ll continue working hard to improve carrier recognition accuracy for cases like yours. If there’s anything else I can assist you with, please don’t hesitate to reach out—I'd be more than happy to help.
Best regards,
Track123 Team
Salma helped me out when I had a problem, she resolved it within 5 minutes. Customer service a 5 stars. The app itself is very convenient. I would highly recommend it. Thank you guys!
Its absolutely fantastic that we can remove the app name even in free version. Customised tracking stages also possible.Thank you very much.
Salma was quick to respond, patient with me while I found the store details, and got my issue resolved quickly. She reflects brightly on the Track123 and I am extremely happy with the service.
I like Track123. When I requested to remove the track123 brand, they took an action right awsy. Great Customer service~!! One thing I want you to improve is that when I click the link of Track your order button, the connection is too slow. I hope it will be improved soon. Thank you.
Track123 makes tracking our orders easy and seamless — our customers love the real-time updates and clean interface!
Good support, Salma helped a lot and I appreciate that, the app is very good and works well
The free plan gives me everything I need and more. Staff were very fast to answer all my questions and were exceptionally friendly. Looking forward to the future!
I had a problem with the status of the orders and the support from Track123 helped me very well, I can only recommend the app to others.