Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its advanced tracking capabilities, particularly for Facebook Ads. It simplifies the management of multiple Facebook Pixels, provides detailed data, and allows for better retargeting. Merchants also appreciate the ability to create custom events without coding, and the optimization of Return on Ad Spend (ROAS). It integrates seamlessly with other Shopify apps and can track data from multiple pixels. The app also supports tracking on TikTok and Snapchat. The support team is often praised for their prompt and effective problem-solving skills.

Edited June 19, 2023

i desactivate ut apps why u continue charging me STOP it now....................................................!!! stop

MAGROUN
Tunisia
17 days using the app
Trackify X replied June 20, 2023

Hello to our friends at MAGROUN

Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager at Trackify.

We are sincerely sorry about what happened here; it is not normal for our app. We work extremely hard to ensure that every merchant who uses our app has an A+ experience. I'm VERY sorry about this; it is not at all what we aim for. We have sent you an in-app/email/text message regarding your payment charges. Please contact our support team, and they will refund your amount. We look forward to working with you again.

We do offer 24-hour live chat support from Monday to Friday. Please reach out to us via the live chat feature in the app, and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients, where we can help resolve any issues. We work hard to ensure that every merchant using our app has an A+ experience.

Tanu & The TrackifyX Support Team

Edited June 2, 2023

Deeppanjoy, thank you for helping me with this pixel.
I can now advertising again! Thanksssssssssss!

Hbbies
Netherlands
3 months using the app
Trackify X replied June 5, 2023

Hello, friends at Hbbies

Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and we are so glad Deepanjoy was able to assist you! We love having you as a customer and are always here to help your Shopify store succeed!

Tanu & The Trackify Support Team

June 2, 2023

Hi, Thank you for your support Deeepanjoy. Very helpfull.
Quick settings and very clear. Thank you!

Goodielicious-amsterdam.nl
Netherlands
2 months using the app
Trackify X replied June 5, 2023

Hello to our friends at Goodielicious-amsterdam.nl

Thanks for sharing your review with the community and us. We’ll make sure we pass your kind words along to Deepanjoy, who we know will be delighted to read your comment. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!

Tanu & The Trackify Support Team

June 9, 2023

The Trackify X app provides a seamless integration of Facebook Pixel with Shopify, offering settings that are easy to understand. Moreover, you can rely on our dedicated support team, available 24/7, to assist you throughout the process.

parissplendeur
United States
13 days using the app
Trackify X replied June 12, 2023

Hello to our friends at parissplendeur

Thank you for the glowing review. We're so happy to hear that you are enjoying Trackify. We are happy our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!

Tanu & The Trackify Support Team

April 27, 2023

Literally the BEST support I have had from any app on Shopify and the solution is great and fairly priced.

Rapid Flow
Switzerland
11 days using the app
Trackify X replied April 28, 2023

Hello to our friends at Rapid Flow

Thanks for sharing your review with us and the community. We're thrilled to learn that Dylan was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.

Cheers,
Pushpesh & the Trackify Support Team

May 16, 2023

Excellent app! Solved our problems! Great service, I recommend! You can install and use without fear!

GBL SHOP PORTUGAL
Portugal
19 days using the app
Trackify X replied May 17, 2023

Hello to our friends at GBL SHOP PORTUGAL

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We appreciate the recommendation.

Tanu & The Trackify Support Team

May 5, 2023

Great app and best customer support ! Thanks Dylan for helping me out...Appreciated man for your efforts

Smartypicks
Canada
3 months using the app
Trackify X replied May 9, 2023

Hello, friends at Smartypicks

Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and we are so glad Dylan was able to assist you! We love having you as a customer and are always here to help your Shopify store succeed!

Tanu & The Trackify Support Team

May 15, 2023

This will skyrocket your conversions. Exceptional customer service. I had questions regarding facebook manager and they hopped on zoom call and helped me with everything. This is a must if you want to scale

Nuverse
Croatia
14 days using the app
Trackify X replied May 15, 2023

Hello to our friends at Nuverse

Thanks for the awesome review. We're so delighted to hear that our support team was able to assist you! We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!

Tanu & The Trackify Support Team

August 14, 2023

Great service, a very helpful team that's always there to help! They make sure you understand exactly what you're doing and go above and beyond to help out! I

OPULA SKIN
Australia
1 day using the app
Trackify X replied August 15, 2023

Greetings to you OPULA SKIN,

We appreciate the fantastic review and the fact that we were able to go above and beyond to help you out. That is what we are here for and we are happy that Trackify X Facebook Pixel can benefit your store needs.

Stephanie & The Customer Support Team

August 8, 2023

Great onboarding experience, helped to set up everything properly, app is working well! More accurate tracking!

Relievax
United Kingdom
4 days using the app
Trackify X replied August 10, 2023

Hi there Relievax,

First and foremost, thank you for your awesome review! We take pride in the onboarding experience for our merchants, and we offer this as a solution to assist all who need the extra helping hand. It is great that Trackify X Facebook Pixel is working for your store needs and helping you to have better tracking.

Stephanie & the Customer Support Team