Reviews (889)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its advanced tracking and analytics, particularly its ability to manage multiple Facebook pixels, which enhances targeted advertising and boosts conversion rates. It integrates smoothly with Shopify and features a user-friendly dashboard. Exceptional customer support, especially from a support agent named Tanmay, is frequently highlighted, along with the team's provision of educational resources on best practices. The app is also noted for improving ad management on platforms like Facebook and TikTok, positively impacting advertising effectiveness and business operations.

May 22, 2024

tanmay heeft ons heel goed geholpen , hij was heel snel en heeft het anel geregeld

Velli-Amsterdam
Netherlands
7 months using the app
Trackify X replied May 24, 2024

Hallo Velli-Amsterdam,

Bedankt voor je feedback! We zijn blij om te horen dat Tanmay je zo goed heeft geholpen. Klantenservice is een van onze kernwaarden, en we streven ernaar om al onze gebruikers snel en efficiënt te helpen.

Dank je wel voor het zijn van een gewaardeerde gebruiker!

Edited February 16, 2024

Nicoz and Tanmay helped me perfectly. He takes his time and is always looking for a solution :)

F&D Oslo
Netherlands
17 days using the app
Trackify X replied February 14, 2024

Hello F&D Oslo,

We love to hear that Nicoz was able to assist you and provide you with resolution to your store needs. We strive to not only provide what you are seeking, but to also explain as we go along. It is great you had that experience. Thank you for acknowledging our support from Nicoz.

The Support Team

February 23, 2024

Outstanding customer service! Super quick responses and personalized assistance. Nicoz helped me out when I was stuck and guided me through all the steps.

Magnola
Netherlands
9 days using the app
Trackify X replied February 26, 2024

Hi there Magnola,

Thank you so much for submitting this review! We love to hear that Nicoz was able to assist you with setting up your app. We strive for that personalized customer support and are glad that you got to benefit from it. We are here if you need us!

The Support Team

February 27, 2024

Super good support! They helped me - Tanmay very good communication!

CHARMÉ Lingerie
Romania
3 months using the app
Trackify X replied February 29, 2024

Hi there CHARME' Lingerie,

We love to see this review and appreciate that Tanmay was able to give you the support that you needed. Do not hesitate to reach out if you need anything from us.

The Support Team

February 29, 2024

Extremely helpful. Was able to answer all questions and fixed my problem

Solace Beauty
United States
12 days using the app
Trackify X replied March 4, 2024

Hi Solace Beauty,

Thank you for the nice review! We are always here to help out and we take great pride in the quality of service that our customer support team provides. Thanks again!

December 6, 2023

Deepanjoy was very helpful with helping us out with setting up the app

Pecco
Australia
4 months using the app
Trackify X replied December 7, 2023

Greetings Pecco,

It is great that Deepanjoy was able to assist you with setting up your app the way that you wanted. Thanks for acknowledging his support!

The Support Team

February 22, 2024

They did fraud with me, team claimed they will remove the charge from my bill but they never did. They said, uninstall the app & we will remove charges but guess what? charges were never removed.

Enrico Eyewear
India
15 days using the app
Trackify X replied February 23, 2024

Hi Enrico Eyewear,

We are sorry that you went through this experience, but we have certainly not committed fraud. We had not received any payment from you, so we were unable to issue you a refund at that time. We applied a credit to your account to rectify this situation and will contact you to with evidence that the credit was applied.

May 1, 2024

Tanmay was very helpful, great app and great support, very helpful

Hoho.lt
Lithuania
3 days using the app
Trackify X replied May 7, 2024

Hi Hoho.lt,

Thank you for your review! We're delighted to hear that Tanmay was very helpful and that you're satisfied with both our app and the support you received.Thanks again for your feedback!

February 29, 2024

Tanmay helpt us really good. We understand everything and he has a lot of patiënts.

Koopjehier
Netherlands
10 days using the app
Trackify X replied March 4, 2024

Hi Koopjehier,

Thank you for the kind words! Tanmay is fantastic, we're very happy to hear that you had a great experience with our app and team.

December 20, 2023

very fast and helpful, he solved my problems immidiately, thank you so much!

ALLURA AMSTERDAM
Netherlands
3 months using the app
Trackify X replied December 21, 2023

Hi ALLURA AMSTERDAM,

Thanks for taking the time to leave us a nice review! We always strive to provide speedy service for our merchants, so this review is very gratifying to read. Please don't hesitate to reach out for any further assistance!