Reviews (889)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its advanced tracking and analytics, particularly its ability to manage multiple Facebook pixels, which enhances targeted advertising and boosts conversion rates. It integrates smoothly with Shopify and features a user-friendly dashboard. Exceptional customer support, especially from a support agent named Tanmay, is frequently highlighted, along with the team's provision of educational resources on best practices. The app is also noted for improving ad management on platforms like Facebook and TikTok, positively impacting advertising effectiveness and business operations.

May 6, 2016

For three weeks, we've tried every option ranging from using other apps, installing on my own using GTM, and installing manually by inserting the code directly in different files. None of those other options worked. I was getting double pixel fires, events not reporting, facebook product feed kept failing.

Then as a last resort, we installed Trackify, which only took a few minutes to complete the setup. We wished we would have installed it sooner. All events firing as they should, working right out of the box. Facebook product feed working perfectly since day one. No complaints here.

Customer support is top notch too. Always responsive and willing to help out when theres questions about Trackify.

www.dorkypop.com

Dorkypop
United States
About 3 years using the app
December 24, 2021

I've used trackify on and off for years and have come back to it again after seeing all the great new features, the support is top notch, just as I remembered! Great app and looking forward to new features A++++

Love Quotes Apparel
Canada
About 3 years using the app
Trackify X replied December 26, 2021

Hello to our friends from Love Quotes Apparel

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Trackify Support Team

March 16, 2023

Had an issue with renewing my catalog token and Deepanjoy was very helpful in locating the issue.

Cheers

Bortex Fine Tailoring
Malta
About 3 years using the app
Trackify X replied March 17, 2023

Hello to our friends at Bortex Fine Tailoring

Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X. We are happy Deepanjoy was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Trackify Support Team

December 15, 2021

Great app with friendly service. I had an issue with my pixel and they walked me through the issue. Thank you!

DEEP END
United States
About 3 years using the app
Trackify X replied December 16, 2021

Hello friends at DEEP END

We are happy you had such a great experience! Thank you for leaving this fantastic review. We are so glad our support team was able to assist you :-)

Tanu & The Trackify Support Team

October 20, 2022

I use this app to help me track and review my ad performance with great accuracy. I would highly recommend using this app

FlexGun Percussive Therapy
Australia
Almost 3 years using the app
Trackify X replied October 20, 2022

Hello to our friends at FlexGun Percussive Therapy

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.

Cheers,
Pushpesh & the Trackify Support Team

Edited June 3, 2023

used this app to set up back up pixels, had a little trouble but customer service was quick and helpful!:)

Update: i had an issue with duplicating the data and they were quick to fix the solution! Nothing but the best from them!

TacticalElites
United States
Almost 3 years using the app
Trackify X replied November 30, 2021

Hi, TacticalElites,

Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed!

-Tanu & The Trackify Support Team

July 31, 2019

I was having all sorts of trouble with my Facebook Pixel so I installed this app. I'm glad I did – it's the best app I've installed this year! First: It just works. But as importantly, the video walkthroughs for installation and throughout the app are clear and thorough. Plus, customer service is responsive and clear (and patient!). All around, a great experience.

Dissent Pins
United States
Almost 3 years using the app
March 30, 2018

We are using the app for 14 months now and its without a doubt, the most significant tool we have, If you are serious about your business It's a tool that you must have, beyond that the support is just great and you get a great added value from the advice given to you by Thomas and its Team.
For us, there is a winning combination here - We strongly recommend.

Ron

Brililand
United States
Almost 3 years using the app
November 22, 2022

I had an issue with my pixel connection and as soon as I got in touch with Trackify they helped solve the problem. My customer service agent was Deepanjoy and he helped me right away and did troubleshooting to ensure everything was running right. Best customer service experience so far!

Rejuvael
Canada
Almost 3 years using the app
Trackify X replied November 23, 2022

Hello to our friends at Rejuvael

Thanks for sharing your review with us and the community. We’ll make sure we pass your kind words along to Deepanjoy, who we know will be delighted to read your comment. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Trackify Support Team

Edited September 23, 2024

Great support! They helped me resolve a rogue setting that was causing duplicate FB pixel events, which have been messing up our data for the past nine months.

Happy Endings®
Canada
Almost 3 years using the app
Trackify X replied January 5, 2022

Hello friends at Happy Endings®

We are happy you took the time to write this great review! Thank you! :-) We are glad our support team could assist you! We wish you and your store all the best :-)

Tanu & The Trackify Support Team