Reviews (889)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its advanced tracking and analytics, particularly its ability to manage multiple Facebook pixels, which enhances targeted advertising and boosts conversion rates. It integrates smoothly with Shopify and features a user-friendly dashboard. Exceptional customer support, especially from a support agent named Tanmay, is frequently highlighted, along with the team's provision of educational resources on best practices. The app is also noted for improving ad management on platforms like Facebook and TikTok, positively impacting advertising effectiveness and business operations.

June 6, 2022

Thanks for the awesome support. The best support and app so far! I was having a hard time finding an app for pixel tracking and API but this is the one you truly need. Not only that they track well but also the optimization is good. Just want to thank the support team for assisting me with my concern.

Tmall327
Philippines
2 days using the app
Trackify X replied June 7, 2022

Hello to our friends at Tmall327

Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X, and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed!

Tanu & The Trackify Support Team

August 4, 2023

Helpful and straight to the point

Nora
United States
2 days using the app
Trackify X replied August 7, 2023

Greetings Nora,

Thank you for your 5-star review. We love to hear that our customer support was helpful and quick. It is great that Trackify X Facebook Pixel can benefit your store.

Stephanie and the Customer Support Team

Edited September 30, 2021

Update on 7th September 2021 - The idea was to increase the facebook conversions, but sadly don't know why facebook conversions are all time low. Will wait for this month else will have to go back to facebook channel from shopify which was giving better results for free. Update on 25th September - we decided to uninstall trackify. Our ROAS dropped from 5 to 2.5 after this. Trackify team kept saying it's now because of trackify but, we find no other reason why ROAS should drop. After clicking clean uninstall, still code is lying on shopify. This is not a good app.

GOGIRGIT.COM
India
About 2 months using the app
Trackify X replied August 6, 2021

Hello friends at GOGIRGIT.COM

Thank you for leaving this fantastic review! We will let Dylan know that his assistance is greatly appreciated :-) We know you will have a great experience :-) Don't hesitate to reach out to us with any questions you may have

-Tanu & The Trackify Support Team

February 16, 2023

Awesome support team. I had an issue with my ATC events firing double. They got on a zoom call with me to get this fixed! It is a bit pricy though, that's why I removed a star!

MULUDA.FR
Germany
About 2 months using the app
Trackify X replied February 17, 2023

Hello to our friends at MULUDA.FR

Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X. We are happy our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Trackify Support Team

February 24, 2023

I just installed the app. I will review the performance later but the support was excellent from Dylan for the onboarding process.

Artdesigna Glass Printing Wall Arts
Austria
2 days using the app
Trackify X replied February 24, 2023

Hello to our friends at Artdesigna Glass Printing Wall Arts

Thank you for sharing such an amazing review with us and the community. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Trackify Support Team

Edited September 28, 2021

Very pleased about this app. I particularly would like to mention Dylan Green, a customer service representative at Trackify that has been extremely helpful. With extreme professionality he made me fully understand the quality of this app.

PhysioRev
United Kingdom
2 days using the app
Trackify X replied September 29, 2021

Hello, friends at PhysioRev

Thank you for leaving this awesome review. We are happy you had such a great experience! We will let Dylan know that his assistance is greatly appreciated :-)

Tanu & The Trackify Support Team

June 15, 2017

DO NOT WASTE MONEY AND TIME!!!
All "positive" reviews definitely have to be fake.

Being as objective as possible:

-It only tracks 90% of "View Content" (it misses around 10%).
-It does not track "Add to Cart" events 0%.
-It does not track "Sales" events 0%.
-Customer support is nonexistent, only answered me once. Their answer was a link to watch their training videos. (Not even troubleshooting videos, only set up training videos). I have sent them minimum 5 emails asking for solution but no answer at all.

It is not a cheap app. For $20 dollars the developer should at least have respect for their customers and answer to them with a simply "I do not know how to solve the "X" technical issue, here is your money back".

DO NOT TRY IT!!!
WASTE OF MONEY AND TIME

Vgx Fashion
Canada
About 1 month using the app
November 11, 2021

The support is really top notch.
They helped me set up my pixel for screen sharing. Thanks to Dylan for his great help. I am very satisfied

Zatout.fr
France
1 day using the app
Trackify X replied November 12, 2021

Hello, friends at Zatout.fr

We are happy Dylan was able to assist you! :-) Thank you for leaving us this fantastic review! We really appreciate it!

-Tanu & The Trackify Support Team

May 11, 2021

They have really great support team they call me through ZOOM set up everything for me Thank you so much

Coocoo Cats
United States
1 day using the app
Trackify X replied May 11, 2021

Hello friends at Coocoo Cats

We are happy we could assist you! Thank you for leaving us this awesome and honest review! We wish you and your store great success ;-)

-Melissa & The Trackify Support Team

August 16, 2022

Great help for my tracking. Now I can make accurate decisions based on date. Also facebook is not directly connected to my store which is important for me regarding blocks. Now I can finally move on again! Thanks Trackify!

Sorandi.nl
Netherlands
1 day using the app
Trackify X replied August 17, 2022

Hello to our friends at Sorandi.nl

Thank you for your glowing review. We're delighted to hear that you are enjoying Trackify X and that you had such a great experience! We love having you as a customer and are always here to help your Shopify store succeed!

Tanu & The Trackify Support Team