Reviews (892)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its robust tracking and conversion enhancements, particularly noting its ability to manage multiple Facebook pixels and improve ROAS. It features a user-friendly dashboard, detailed analytics, and supports both Facebook and TikTok ads. Merchants also praise its seamless Shopify integration and exceptional customer support, which aids in setup and troubleshooting, ensuring optimal performance.

August 14, 2023

Great service, a very helpful team that's always there to help! They make sure you understand exactly what you're doing and go above and beyond to help out! I

OPULA SKIN
Australia
1 day using the app
Trackify X replied August 15, 2023

Greetings to you OPULA SKIN,

We appreciate the fantastic review and the fact that we were able to go above and beyond to help you out. That is what we are here for and we are happy that Trackify X Facebook Pixel can benefit your store needs.

Stephanie & The Customer Support Team

October 18, 2023

so far so good

Savage Yet Civilized Apparel
United States
About 23 hours using the app
Trackify X replied October 20, 2023

Greetings Savage Yet Civilized Apparel,

Thank you for leaving us this 5-star review. Reach out to us if you need us!

The Trackify Support Team

January 24, 2023

I start to use the app, and the support was very useful and react very quick to help me out on zoom. So let's see how it will work this few days

EllaVog
United Kingdom
About 23 hours using the app
Trackify X replied January 24, 2023

Hello to our friends at EllaVog

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.

Cheers,
Pushpesh & the Trackify Support Team

October 10, 2021

why you are charging 59$ and I just paid the month for 29.99$ I did not ask for any upgrade ? and your support team is OFF no replying. I need solution or refund the money

ATHAMS
Morocco
22 days using the app
Trackify X replied October 11, 2021

Hello Ismail! Thanks for leaving us a message with your concern.

We understand the frustration and annoyance you have gone through when the team has not reached out to you on time but because of the weekend they were not able to reach you on time.

We are so sorry about what happened here ( It is not normal with our app.)

Regarding your charges we have deducted only $29.99 as you were on a basic plan and you can check in your statement. And there is no feature of upgrade in current pricing.

As I can check you have uninstalled the app on the 10th of Oct, and because of that you are now in our new pricing criteria which are based on Shopify plan-based pricing. Please let me know if you need any more clarifications, we really want to get this sorted for you.

But we really apologize for not giving you information on the time. We have also sent you a message please reply to the conversation so that, we can have a better understanding.

We really want to treat all our customers well and wanted to solve their issues as fast as possible.

Regards
Tanu & Trackify Team

Edited July 29, 2020

Biggest mistake I made yet, installing this app. Lost thousands of dollars from this not reporting correctly. Only 1/3 of the purchases are tracking in Facebook.

Update for app response.
OCU was setup by your team. I reached out to OCU support. They said your app stated to direct all support to you. OCU was your issue. You performed a test purchase and stated it was working.

Support was not being helpful at all. On top of finding out Trackify changed the Product Identifier to SKU's and now cant change it back.

Let me put a number here for you.

Dynamic Retargeting ad revenue
- 7 days I ran your app. $2,606.26
- Previous 7 days. $14,240.24

Yes I had a 1 star experience with your app.

Scalpa Shop
United States
21 days using the app
January 3, 2019

dopeeeeeeeeeeæ

fivefawn
Morocco
20 days using the app
November 24, 2022

super helpful customer service, really fast, everything is perfect, expect for the subscription fee is too high.

smirkland
Hong Kong SAR
21 days using the app
Trackify X replied November 25, 2022

Hello to our friends at smirkland

Thank you for the glowing review. We're so happy to hear that you are enjoying Trackify. We are happy our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Trackify Support Team

April 30, 2023

I definitely recommend this app. It solves my problems and the customer support is great! I was helped even on a Sunday via zoom. Deepanjoy is a nice and friendly employee who helped me step by step.

S&A
Germany
About 15 hours using the app
Trackify X replied May 2, 2023

Hello, friends at S&A

Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and we are so glad Deepanjoy was able to assist you! We love having you as a customer and are always here to help your Shopify store succeed!

Tanu & The Trackify Support Team

June 3, 2023

Very helpfull support from Deeepanjoy.
The settings are quick and easy to understand. Thank you!

Kakoo Amsterdam ™
Switzerland
About 14 hours using the app
Trackify X replied June 5, 2023

Hello to our friends at Kakoo Amsterdam ™

Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X. We are happy Deepanjoy was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Trackify Support Team

October 14, 2022

I have just started to use. Sofar i am able to capture the events in TrakifyX and the support team is awesome. Thank you.

ZILORRAUSA
India
16 days using the app
Trackify X replied October 14, 2022

Hello to our friends at ZILORRAUSA

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team helped you quickly. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Tanu & The Trackify Support Team