Reviews (889)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its advanced tracking and analytics, particularly its ability to manage multiple Facebook pixels, which enhances targeted advertising and boosts conversion rates. It integrates smoothly with Shopify and features a user-friendly dashboard. Exceptional customer support, especially from a support agent named Tanmay, is frequently highlighted, along with the team's provision of educational resources on best practices. The app is also noted for improving ad management on platforms like Facebook and TikTok, positively impacting advertising effectiveness and business operations.

Edited July 29, 2020

Biggest mistake I made yet, installing this app. Lost thousands of dollars from this not reporting correctly. Only 1/3 of the purchases are tracking in Facebook.

Update for app response.
OCU was setup by your team. I reached out to OCU support. They said your app stated to direct all support to you. OCU was your issue. You performed a test purchase and stated it was working.

Support was not being helpful at all. On top of finding out Trackify changed the Product Identifier to SKU's and now cant change it back.

Let me put a number here for you.

Dynamic Retargeting ad revenue
- 7 days I ran your app. $2,606.26
- Previous 7 days. $14,240.24

Yes I had a 1 star experience with your app.

Scalpa Shop
United States
21 days using the app
January 3, 2019

dopeeeeeeeeeeæ

fivefawn
Morocco
20 days using the app
November 24, 2022

super helpful customer service, really fast, everything is perfect, expect for the subscription fee is too high.

smirkland
Hong Kong SAR
21 days using the app
Trackify X replied November 25, 2022

Hello to our friends at smirkland

Thank you for the glowing review. We're so happy to hear that you are enjoying Trackify. We are happy our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Trackify Support Team

April 30, 2023

I definitely recommend this app. It solves my problems and the customer support is great! I was helped even on a Sunday via zoom. Deepanjoy is a nice and friendly employee who helped me step by step.

S&A
Germany
About 15 hours using the app
Trackify X replied May 2, 2023

Hello, friends at S&A

Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and we are so glad Deepanjoy was able to assist you! We love having you as a customer and are always here to help your Shopify store succeed!

Tanu & The Trackify Support Team

June 3, 2023

Very helpfull support from Deeepanjoy.
The settings are quick and easy to understand. Thank you!

Kakoo Amsterdam ™
Switzerland
About 14 hours using the app
Trackify X replied June 5, 2023

Hello to our friends at Kakoo Amsterdam ™

Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X. We are happy Deepanjoy was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Trackify Support Team

October 14, 2022

I have just started to use. Sofar i am able to capture the events in TrakifyX and the support team is awesome. Thank you.

ZILORRAUSA
India
16 days using the app
Trackify X replied October 14, 2022

Hello to our friends at ZILORRAUSA

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team helped you quickly. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Tanu & The Trackify Support Team

June 7, 2018

Extremely buggy app. Works one minute then not the next.

It's a great idea if it worked.

Lost a few days revenue at least from audience issues.

Audiences were all created but didn't populate or update properly. Too much of a risk to use this app.

Please try fix bugs and I will use it again once assurance behind its reliability.

Golden State Warriors Fans 24 7
United States
14 days using the app
November 9, 2022

Great support team. Great app. Must be installed
Thank you Deepanjoy you were great and kind and I hope this app will help me for the future!

IsraFume
Israel
14 days using the app
Trackify X replied November 9, 2022

Hello to our friends at IsraFume

Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X. We are happy Deepanjoy was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Cheers,
Pushpesh & the Trackify Support Team

Edited April 21, 2016

this app didnt work with adexpresso, i still payed for it tho :/

I Love Fishing
United States
11 days using the app
November 11, 2021

This app is trash! It never send the purchase data back to my facebook event manager. So I have wasted my budget to do all the testing. I contacted them many time and they never reply in time. When you finally get a message reply, and you send back message, you need to wait another whole day to get the second reply. The worst customer service ever!

Croadstore
United States
10 days using the app
Trackify X replied November 12, 2021

Hello, a friend from Croadstore! Thanks for leaving us a message with your concern.

We understand the frustration and annoyance you have gone through when the team has not reached out to you on time but because of the heavy rush they were not able to reach you on time.

We are so sorry about what happened here ( It is not normal with our app.)

Also, since yesterday there is a widespread issue across the stores from the FB end. The event manager is not showing data for a lot of stores. If there are some issues from the Facebook side, we can't directly solve them. Still, if you need help our team can jump on a quick call so that our best team member can help you out in solving the problem in our control.

But we really apologize for not giving you information on the time. Our team member is reaching out in-app chat as well to solve the issue and to have a better understanding.

We really want to treat all our customers well and wanted to solve their issues as fast as possible. Once again apologies from our side.

Regards
Tanu & Trackify Team