Reviews (889)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its advanced tracking and analytics, particularly its ability to manage multiple Facebook pixels, which enhances targeted advertising and boosts conversion rates. It integrates smoothly with Shopify and features a user-friendly dashboard. Exceptional customer support, especially from a support agent named Tanmay, is frequently highlighted, along with the team's provision of educational resources on best practices. The app is also noted for improving ad management on platforms like Facebook and TikTok, positively impacting advertising effectiveness and business operations.

Edited May 25, 2020

best app for multipixel and very good support by mr tanmay...i would suggest to use this app.........

GOFITFASHION
India
About 1 hour using the app
July 18, 2020

Didn’t use it and not received a message my free trial ending. Bad customer service and money gone so I wouldn’t recommend to anyone

CartoonMij
Netherlands
1 day using the app
Trackify X replied July 20, 2020

Hi Timo: We appreciate reviews from users like you! We are not showing any interaction from you in our customer service chat or email. Please consider removing this review as you are criticizing customer service without ever having reached out to us!

September 28, 2017

I installed the app and then I unistalled because at the time, I didn't have time to try the app. I unistalled after one day. They say the trial period is 10 days, apparently not. Now I have a charge of 20$ of an app that i didn't even try. I don't recommend installing this app.

Amazing Geek
Brazil
1 day using the app
August 29, 2022

The support I was given was amazing. I was able to chat with someone via zoom as I was confused about a few things. They helped me out a lot and helped me understand the way the system works. Thanks again for your help.

Darlin' Daisy Boutique
United States
About 1 hour using the app
Trackify X replied August 30, 2022

Hello, friends at Darlin' Daisy Boutique

We are happy you had such a great experience! Thank you for leaving us this fantastic review; We are happy our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Trackify Support Team

October 17, 2023

deenajoy helped me perfectly I am super happy with his assistance

Saphire's Glamour
Netherlands
35 minutes using the app
Trackify X replied October 19, 2023

Hi there Saphire's Glamour,

Thank you for your great review! We are happy to hear that Deepanjoy was able to assist you with your set up needs. We are here if you need us!

The Trackify support team

November 17, 2017

HORRIBLE APP DO NOT INSTALL IT. They will charge you even after canceling during the trial period and support is non-existent.

Virtualarsenal
United States
About 13 hours using the app
January 31, 2023

Dylan was amazing and really nice helping me set everything up. He made it super easy and showed me exactly step by step how to set it up!

Dagmi Outdoors
United States
31 minutes using the app
Trackify X replied February 1, 2023

Hello to our friends at Dagmi Outdoors

Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X. We are happy Dylan was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Trackify Support Team

April 16, 2021

This app automatically makes changes to your live theme as soon as it is installed without any notice or option to install in a dev theme. In our case, it completely wiped out our checkout.liquid file (Shopify Plus) making it impossible for customers to checkout. After reverting the code, just the action of opening the app broke it again. Please be extremely cautious if you want to try this app and work with a Shopify Expert to install and test on a dev environment first.

Pete's Paleo
United States
About 5 hours using the app
Trackify X replied May 18, 2021

Hi, Pete's, Thanks for raising your concern. We worked hard to get this resolved for you. Please email us if there is anything else we can do to help you?

We are always at the forefront to solve any problem that our customers face. Our customer support is always here to help. Let us know how else we can serve you? Thanks so much.

Tanveer & The TrackifyX Support Team

August 29, 2022

Ive tried other apps but the results were bad. I don't know how trackify does it I only trust them for my reporting that i've now added it to all of my stores. It actually sends over the majority of the data which helps me scale my fb ads.

Fc Sports
United States
12 minutes using the app
Trackify X replied August 30, 2022

Hello to our friends at Fc Sports

Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Trackify X. We love having you as a customer and are always here to help your Shopify store succeed!

Tanu & The Trackify Support Team

July 25, 2019

Pathetic customer support. The app founder is also the one of the customer service executive even if he's online he'll not reply to your queries. Also very egoistic and blatantly refused to solve my problem told me that it is facebook problem

Vulkart
United States
About 4 hours using the app
Trackify X replied July 27, 2019

If you check the other reviews you'll notice that our customer service is usually getting the highest praises. Rarely users have such a bad attitude and are impatient with Facebook features that they won't take the time to learn how things work and rather blame the app or the support or whatever... We don't really have any further explanation or apology in this case. Just moving on and doing our best.