Reviews (889)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its advanced tracking and analytics, particularly its ability to manage multiple Facebook pixels, which enhances targeted advertising and boosts conversion rates. It integrates smoothly with Shopify and features a user-friendly dashboard. Exceptional customer support, especially from a support agent named Tanmay, is frequently highlighted, along with the team's provision of educational resources on best practices. The app is also noted for improving ad management on platforms like Facebook and TikTok, positively impacting advertising effectiveness and business operations.

September 27, 2017

Very bad support. Not usefull app.
I have mailed then since last 2 days and they are not even reply on it.
They provide 10 days support but all are gone in support so can use app.

Ssfashionstore
India
About 1 month using the app
February 25, 2023

Deepanjoy solved my problem I had no idea about UTM but Deepanjoy solved my problem.
Thank you very much..!!!!

YEON
United States
1 day using the app
Trackify X replied February 25, 2023

Hello to our friends at YEON

Thanks for sharing your review with us and the community. We're thrilled to learn that Deepanjoy was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.

Cheers,
Pushpesh & the Trackify Support Team

August 9, 2019

The app seems to work at first , but i'm having issues with my pixel after installed, and the support is not even answering my questions , I did send messages days ago , and did not hear from them. I Can't recomend this app beacuse I'm not having a good experience + the support doesn't work.

QueroGadgets
Brazil
About 1 month using the app
Trackify X replied August 26, 2019

Igor, thank you for your review! We have checked your communication with our support and found that all of your inquiries received responses within a few hours of you posting them. And there were MANY interactions with you. Please consider editing or removing your review as the main issue seems to have been lack of support which we don't find to be justified. We will be happy to continue to help you trouble shoot your Facebook pixel issues if you would like to try the app again.

August 6, 2018

Technical support is disgusting. Installed all the tags did everything as needed, but did not work catalog feed for retargeting. They wanted from me 100$. But I paid for a month 50$. The issue was not enough traffic.

Yarashop Com
Canada
About 1 month using the app
May 19, 2021

Custormer Service is really reactive, Dylan help me with the congfiguration, I recommend. Now I'm going to test for the long haul.

Berleix
France
About 1 month using the app
Trackify X replied May 20, 2021

Hello friends at Berleix

Thank you for leaving this fantastic review! We will let Dylan know that his assistance is greatly appreciated :-) We know you will have a great experience :-) Don't hesitate to reach out to us with any questions you may have

-Melissa & The Trackify Support Team

Edited July 26, 2020

2nd Update: Changing it back to 1 star. The developer wasn't happy with my 2 star review and sent a condescending email talking about MY response time what a joke. Just so we're on the same page Thomas, when I said I was looking for a response like this weeks ago, I was talking about some actual customer service. Not your generic ass "oh it's out of our control, you'll just have to deal with it" answers. Somehow, you were able to provide the answers I was looking for AFTER I left a bad review. Isn't that funny.

Update: I've changed my review from 1 star to 2 stars because the owner explained the situation to me and tried solving the issue. He seems like a good guy but if only I received this type of service before leaving a bad review then I would've still been their customer. It was crystal clear that he only reached out to me after he saw my review (even asked me to delete it on his email). Reacting a little too late.

If there was a 0 stars option I would 100% go with that. Terrible customer service. My app crashed one day and prompted me to redownload it. They said they would refund me if I got charged again. My first bill was for $60 from 6/26 to 7/26. I got a 2nd "prorated" bill from 7/16-8/14. Prorated yet they're charging me double from 7/16-7/26, what's the logic in that.

They show no signs of an effort to try to make things right at all. The customer service rep makes it seem like THEY'RE doing ME a favor when it was THEIR crappy app that crashed and made ME go through all this extra trouble. You'd think that for $60/month, their customer service would be at the very least decent. What a joke.

Dapper Dripper
United States
30 days using the app
Trackify X replied July 19, 2020

Thank you for taking the time to leave a review!

We believe that you are misreading the charges that were applied by Shopify. We tried to explain how that “prorated” charge works.

You didn’t mention that you have any issues with the app. We’ll be happy to support you in any way, and as we offered before make adjustments for any possible overcharges.

August 14, 2023

Great service, a very helpful team that's always there to help! They make sure you understand exactly what you're doing and go above and beyond to help out! I

OPULA SKIN
Australia
1 day using the app
Trackify X replied August 15, 2023

Greetings to you OPULA SKIN,

We appreciate the fantastic review and the fact that we were able to go above and beyond to help you out. That is what we are here for and we are happy that Trackify X Facebook Pixel can benefit your store needs.

Stephanie & The Customer Support Team

October 18, 2023

so far so good

Savage Yet Civilized Apparel
United States
About 23 hours using the app
Trackify X replied October 20, 2023

Greetings Savage Yet Civilized Apparel,

Thank you for leaving us this 5-star review. Reach out to us if you need us!

The Trackify Support Team

January 24, 2023

I start to use the app, and the support was very useful and react very quick to help me out on zoom. So let's see how it will work this few days

EllaVog
United Kingdom
About 23 hours using the app
Trackify X replied January 24, 2023

Hello to our friends at EllaVog

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.

Cheers,
Pushpesh & the Trackify Support Team

October 10, 2021

why you are charging 59$ and I just paid the month for 29.99$ I did not ask for any upgrade ? and your support team is OFF no replying. I need solution or refund the money

ATHAMS
Morocco
22 days using the app
Trackify X replied October 11, 2021

Hello Ismail! Thanks for leaving us a message with your concern.

We understand the frustration and annoyance you have gone through when the team has not reached out to you on time but because of the weekend they were not able to reach you on time.

We are so sorry about what happened here ( It is not normal with our app.)

Regarding your charges we have deducted only $29.99 as you were on a basic plan and you can check in your statement. And there is no feature of upgrade in current pricing.

As I can check you have uninstalled the app on the 10th of Oct, and because of that you are now in our new pricing criteria which are based on Shopify plan-based pricing. Please let me know if you need any more clarifications, we really want to get this sorted for you.

But we really apologize for not giving you information on the time. We have also sent you a message please reply to the conversation so that, we can have a better understanding.

We really want to treat all our customers well and wanted to solve their issues as fast as possible.

Regards
Tanu & Trackify Team