TrackingMore Order Tracking

I feel compelled to share my experience with the order tracking app, and I must say that this is the worst service I have ever encountered. It seems that they are out to string you along and squeeze money out of you with nothing but lies and deception.

First, they promised me that if I paid for 1000 orders, these 1000 orders would be carried over to the next month. This initially seemed ...

They deleted over 450+ tracking's in our system with no warning or explanation...... Do not use these guys as they will just delete tracking numbers from there system causing your customers to be very upset. I used them and they seriously hurt our business without any notice or care.

20 lookup are to short for a free plan. but anyway, I found a better one..............................

Cuando procesamos los envios yo selecciono que la compañia de reparto es "Otra" y ellos detectan DHL, PERO NO ES, tengo 85%, la mayoria de los envios, sin informacion...

The app doesn't work with local couriers, we have many customers complaints because the status is marked as delivered when orders should have in transit status. We contacted several times app support and they did not fully helped to resolved the issue.
The worst part is that we are paying for the service.

Masking Rules Don't Work (Costing Me Business!)

This app's masking rules feature is absolutely broken. It's supposed to hide or replace content to protect my brand image, but it does NOTHING. I've reported this issue TWICE in the past two weeks, and there's been zero response from customer support.

In the meantime, I'm LOSING BUSINESS because I can't control the content users see. This is ...

I need to look for an alternative as I have had issues with this more than once. the correct updates and latest updates are not coming through to Shopify - their excuse is they put this from the carriers (my recent example was an order that was changed from Hermesworld to Global Cainiao to Evri) they keep asking me what to change this to, to display the correct information. 1 - we should be ...

We are on the first month of a paid plan. We've found that the number of orders detected by the app does not match the store. Real-time sync is not working - it just ignores orders that should be imported. That's the main problem because the app is worthless without syncronization of orders. Customers are looking up an order and it returns no data. You cannot configure the alert emails, it just ...

The worst customer support I've ever had in my entire life. All I want from this app was integrating it with Klaviyo, and they state that they have integrated correctly. And immediately after testing it out, nothing was working properly with Klaviyo. Tried contacting their "live" customer support and they only reply to messages after 3 days. Still nothing from them at all on this basic question ...

Serious privacy issues! I tried using this app and uninstalled it in hours due to app security. In customer support chat I have seen all chats and info from different shops. I had access to other stores and their order info (including customers info) prior integration. I have never been so shocked - DO NOT INSTALL.