TrackingMore ‑ Order Tracking , 422 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly and customizable order tracking system. It's praised for providing real-time updates, allowing manual changes to carriers and shipping status, and integrating seamlessly with Shopify and other carriers. The app is also appreciated for its cost-friendly and valuable free plan. Customer service, particularly representatives like Ashley, Richie, and Mary, is frequently commended for being quick and efficient. The app is seen as a valuable tool for e-commerce businesses, enhancing customer transparency and convenience.
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I 100% recommend this app for those who are starting with Shopify. This was my first pick 2 years ago and I've been extremely happy about the way it works and, most important, the Customer Service is quick and very responsive.
Ashley helped me with a minor issue and everything has been solved within minutes.
They have also changed the plans and the free now is a sweetspot for me.
If you're launching your brand new Shopify store, don't look furrther: you already found what you need.
What I love:
- tracking page very nice, specially from mobile
- customization of the tracking page easy and intuitive
- Dashoard with the current status of the orders' statuses
- Customer service very responsive
Thank you for taking the time to leave us a review.
We're glad to hear that you found our tracking app helpful and our support team was able to assist you through live chat and resolve any issues you had. But we're sorry if you have little problems you experienced.
We always strive to provide the best possible experience for our customers, and we appreciate your recommendation. If there's anything else we can do to improve your experience, please don't hesitate to reach out.
Best regards,
The TrackingMore Team
I have tried many of the tracking apps and this one stands out as the best based on features, notifications and price. The only thing better than the app was the support from Ashley, I had a small issue with getting tracking to sync up to my site which they have gone above and beyond to try and help. 5 Stars.
We wanted to extend our heartfelt gratitude for taking the time to leave us such a wonderful review. Your kind words truly made our day, and we are thrilled to know that you had a positive experience with our customer services .
Best regards,
The Trackingmore team
Prefect customer service. No joke. Definitely been the most useful tool I have used for my business.
I must say, the entire app is truly awesome, but what sets it apart is the outstanding support! Their customer service team goes above and beyond to assist users. Highly recommend!
Your words highlight the passion and dedication we put into our work. It's incredibly rewarding to know that our efforts have made a positive impact on your experience. Your review serves as a reminder of why we love what we do and motivates us to keep striving for excellence.
Sincerely,
The Trackingmore team
I was assisted quickly by Mary and she was very efficient in my service and even suggested improvements to my website, thank you very much Mary! Now my customers can track more safely and quickly.
We are grateful for your fantastic 5-star rating. We are ecstatic that you thought our service was satisfactory, and we sincerely value your encouragement. If there is something specific that you liked or if you have any comments, please contact us.
Kindly regards.
Trackingmore team
I can't emphasize enough how Trackingmore, especially Richie, their customer support representative, made my initial experience outstanding.
When I started using Trackingmore, I expected the basics of package tracking. However, I received so much more.
Their user-friendly interface made tracking multiple shipments effortless, even for a beginner like me. But what truly stood out was Richie's exceptional assistance. Whenever I had a question or concern as a newcomer, he provided expert guidance and swift solutions, ensuring I felt confident in using their services.
In summary, Richie's invaluable help and Trackingmore's user-friendly platform exceeded my initial expectations. I wholeheartedly recommend their services, especially for those new to package tracking. Thank you, Trackingmore, and a big shoutout to Richie for making my first experiences stress-free and efficient!
Thank you so much for taking the time to share your detailed and positive experience with Trackingmore. We are overjoyed to hear that your initial experience exceeded expectations.
We look forward to serving you even better in the future.
Best regards,
Trackingmore Team
I have been using this app for many years in several stores. The customer support is fast and very responsive. The app also good.
I appreciate your compliment! We are overjoyed that you found our service to be satisfactory ,we truly appreciate your support. Your evaluation inspires us to keep aiming for greatness by serving as a helpful reminder of why we love what we do.
Warm regards.
Team Trackingmore
So far after 1 day of use after getting wonderful setup support from Mary I’m very happy. As a dropshipper many customer do no read (and it’s everywhere) that it takes 14 days to receive orders and start panicking and email me a few even rudely and this tracking helps greatly… it has a EDD feature for the product card, it integrates into to orders table showing status as well as 1 click tracking from the orders table. If it works as reliably as it has for day 1 it will be on my site for all 365.
Thank you for your positive feedback! We sincerely appreciate your support and are thrilled that you had a positive experience with our service. Your review serves as a reminder of why we love what we do and motivates us to keep striving for excellence.
Best regards,
Trackingmore Team
UPDATED: Everything was fixed, they also refunded me for a month, then they continued to update me. I still continue to use this app.
Thank you for taking the time to share your feedback on our app. We're sorry to hear that you had a less-than-ideal experience, and we'd like to assist you in any way we can.
Additionally, if you have any immediate concerns or questions, please feel free to contact our customer support team . We are here to assist you and ensure your experience with our app is positive.
Best regards,
The Trackingmore team
I have problem in installation. Very happy with the support from Asgley. She help me handle this issue very quick and usefull. 5 stars
Thank you for your positive feedback! We are delighted to learn that your experience with our app was exceptional. We appreciate your support.
Best regards,
Trackingmore Team