TrackingMore Order Tracking

TrackingMore Order Tracking

Reviews (971)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time order tracking and customizable tracking page that enhances customer satisfaction and aligns with store branding. It features a user-friendly interface, seamless Shopify integration, comprehensive analytics, and language localization, beneficial for international businesses. The app is noted for its easy setup, reliable operation, and accurate notifications. Customer support is also praised for its responsiveness and effectiveness.

December 10, 2024

Do not support first mile + last mile trackings numbers on different carriers.
If the tracking number is updated or change country no tracking number is available.
Tracking history go back to start.
Have you ever shipped inside Europe or from China to Europe with changing tracking numbers or changing tracking systems ?

Àlainn Fashion
France
18 minutes using the app
TrackingMore replied December 12, 2024

Hi there,

We’re sorry to hear about your experience. 😔

We understand how important it is to have accurate and continuous tracking, especially with multiple carriers and ...

June 12, 2024

The app is just not providing real time carrier updates. Every time we get in touch with support they refresh the data to update the delivery status which defeats the purpose.

Fair to say this issue has started over the past few months only.

Zoomlite
Australia
10 months using the app
TrackingMore replied June 13, 2024

Thank you for taking the time to share your feedback.

We appreciate your honest review and would love to understand more about your experience to improve our services.

We ...

April 14, 2022

I been using this app for a year now, some technical glitches between now and then which is fine, however, there has been an issue that I contacted support 4 times about but it was still un resolved, the issue is in the product recomnedation in the tracking page, images doesn''t show for some reason, 4 times and no fix, very disappointed, I think I will switch to another app now.

Dressmycell.com
Canada
Almost 2 years using the app
TrackingMore replied April 14, 2022

Hello there!

I sincerely apologize for the inconvenience and thank you for your feedback. I have already conveyed your issue to the development team. We have contacted you ...

December 8, 2023

Ive been having som problems with TrackingMore and i have wrote to the customer service twice to get help. But they never answer me. I don't seem to be able to get in touch with them with my problems.

MILOMINI
Sweden
About 1 month using the app
TrackingMore replied December 10, 2023

Hi there,

We sincerely apologize for the inconvenience you've experienced with TrackingMore. We understand how frustrating it can be when you're seeking assistance and not ...

May 3, 2020

Was great right up to the point that they pulled tracking for Royal Mail just after I bought tracking for 300 orders. Tracking is usually delayed also by half a day which makes for some unhappy customers. Not a great experience.

Forever Green
Australia
About 1 month using the app