Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and customizable tracking page. They appreciate the real-time updates on order statuses, the ability to manually change carriers for shipments, and its seamless integration with Shopify. The app's cost-effectiveness and free plan are also praised. Customer service is noted for its quick response, with specific staff members often mentioned for their exceptional assistance. Merchants also value the feature of showcasing top-selling products in customer emails and the customization support offered, even in the free version.

April 14, 2022

I been using this app for a year now, some technical glitches between now and then which is fine, however, there has been an issue that I contacted support 4 times about but it was still un resolved, the issue is in the product recomnedation in the tracking page, images doesn''t show for some reason, 4 times and no fix, very disappointed, I think I will switch to another app now.

Almost 2 years using the app
TrackingMore replied April 14, 2022

Hello there!

I sincerely apologize for the inconvenience and thank you for your feedback. I have already conveyed your issue to the development team. We have contacted you via email, we will do our best to solve your issue.

Best Regards,
Chris | Trackingmore

May 3, 2020

Was great right up to the point that they pulled tracking for Royal Mail just after I bought tracking for 300 orders. Tracking is usually delayed also by half a day which makes for some unhappy customers. Not a great experience.

Forever Green
About 1 month using the app