Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and customizable tracking page with real-time updates. It's particularly beneficial for beginners and dropshippers. Features like customer notifications, removal branding, and tracking options filtering are also highlighted. However, some merchants reported issues with the masking rules feature. The support team, especially Ashley and Richie, are commended for their quick and proactive assistance. The app offers a free plan with a monthly orders limit and supports multiple languages, including French.

February 12, 2024

App perfetta e ricca di funzionalità. Assistenza immediata. Ashley è stata molto gentile e super competente.

Pomelia
Italy
3 months using the app
TrackingMore replied February 13, 2024

Apprezziamo il tuo complimento!

Siamo felicissimi che tu abbia trovato il nostro servizio soddisfacente, apprezziamo davvero il tuo supporto.

La tua valutazione ci ispira a continuare a puntare alla grandezza fungendo da utile promemoria del motivo per cui amiamo ciò che facciamo.

Warm regards.
Team Trackingmore

January 11, 2024

It seems like a very good app to have on a website. Assistance (thank you Richie) was very helpful with installation and customisation in the beginning. I recommend this app.

Crowns & Charms
France
About 1 month using the app
TrackingMore replied January 13, 2024

We appreciate your compliment!

We are overjoyed that you found our service to be satisfactory, we truly appreciate your support.
Your evaluation inspires us to keep aiming for greatness by serving as a helpful reminder of why we love what we do.

Warm regards.
Team Trackingmore

November 20, 2023

I 100% recommend this app for those who are starting with Shopify. This was my first pick 2 years ago and I've been extremely happy about the way it works and, most important, the Customer Service is quick and very responsive.

Ashley helped me with a minor issue and everything has been solved within minutes.

They have also changed the plans and the free now is a sweetspot for me.

If you're launching your brand new Shopify store, don't look furrther: you already found what you need.

What I love:
- tracking page very nice, specially from mobile
- customization of the tracking page easy and intuitive
- Dashoard with the current status of the orders' statuses
- Customer service very responsive

Pupperino
Italy
About 2 years using the app
TrackingMore replied November 23, 2023

Thank you for taking the time to leave us a review.

We're glad to hear that you found our tracking app helpful and our support team was able to assist you through live chat and resolve any issues you had. But we're sorry if you have little problems you experienced.

We always strive to provide the best possible experience for our customers, and we appreciate your recommendation. If there's anything else we can do to improve your experience, please don't hesitate to reach out.

Best regards,
The TrackingMore Team

January 4, 2024

thank you richie for the help you provided best app in shopify they reply within seconds and helped me to know more about the app

Flora Finesses Beauty
Lithuania
27 days using the app
TrackingMore replied January 6, 2024

Thank you for taking the time to leave us a review.

We're glad to hear that our support team was able to assist you through live chat and resolve any issues you had.

We always strive to provide the best possible experience. If there's anything else we can do to improve your experience, please don't hesitate to reach out.

Best regards,
The TrackingMore Team

April 4, 2024

O Aplicativo é muito bom, cumpre muito bem a sua função e o suporte é bem rapido e eficiente

Veludo Suave
Brazil
2 months using the app
TrackingMore replied April 5, 2024

Obrigado pela sua avaliação de 5 estrelas!

Agradecemos sinceramente o seu apoio e estamos entusiasmados por você ter tido uma ótima experiência com nosso serviço.

Se houver algo específico que você gostou ou algum comentário que gostaria de compartilhar, sinta-se à vontade para entrar em contato.

Atenciosamente,
Equipe Trackingmore

March 6, 2024

Thank you for the help Ashley

NINIVE™
Italy
About 2 months using the app
TrackingMore replied March 7, 2024

Thank you for taking the time to leave us a review.

We're glad to hear that our support team was able to assist you through live chat and resolve any issues you had.

We always strive to provide the best possible experience. If there's anything else we can do to improve your experience, please don't hesitate to reach out.

Best regards,
The TrackingMore Team

December 14, 2023

I recommend this for everyone. Don't do no coding or try other apps. I've done that myself and trust me, this is the best way - it is really user friendly + it gives you the choice to showcase estimated delivery time

Ninja Protector
Sweden
3 months using the app
TrackingMore replied December 18, 2023

Thank you for your 5-star rating! We sincerely appreciate your support and are thrilled that you had a great experience with our service. If there's anything specific you loved or any feedback you'd like to share, please feel free to reach out.

Best regards,
Trackingmore Team

March 22, 2024

Absolutely fantastic customer service! I've been thoroughly impressed with their responsiveness, professionalism, and dedication to resolving any issues I've encountered. They truly go above and beyond to ensure customer satisfaction. Thank you so much for your exceptional support!

VitaliShilajit
Belgium
1 day using the app
TrackingMore replied March 26, 2024

Thank you so much for taking the time to leave such a fantastic review!

We are thrilled to hear that you found our app simple to set up and that our customer service team was able to assist you effectively.

If there's anything else you'd like to share or any suggestions you have for improvement, please feel free to let us know. We're here to make your experience even better.

Best regards,
TrackingMore Team

April 2, 2024

3rd store that im using this app, always working great with good service and good costumer service, almost 24/7 so i recommend this app to anyone who needs tracking services

Tillas Chile
Chile
27 minutes using the app
TrackingMore replied April 4, 2024

Thank you for your 5-star rating!

We sincerely appreciate your support and are thrilled that you had a great experience with our service.

If there's anything specific you loved or any feedback you'd like to share, please feel free to reach out.

Best regards,
Trackingmore Team

April 8, 2024

Richie was really helpful

Prezlo
United States
11 days using the app
TrackingMore replied April 11, 2024

Thank you for taking the time to leave us a review.

We're glad to hear that our support team was able to assist you through live chat and resolve any issues you had.

We always strive to provide the best possible experience. If there's anything else we can do to improve your experience, please don't hesitate to reach out.

Best regards,
The TrackingMore Team