TrackiPal PayPal Tracking Sync
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Reviews (96)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for automatically syncing tracking details from Shopify to PayPal, reducing disputes and improving cash flow. It's ideal for dropshippers with multiple PayPal accounts, offering seamless integration and accurate reporting. The app saves time by eliminating manual entry of tracking numbers. Customer support is praised for being responsive and efficient, enhancing the user experience with quick issue resolution.
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We have been using TrackiPal on the Premium plan since June 2023 — nearly 3 years of loyal, paying customers. During that time, we have never missed a payment and genuinely relied on the app for our PayPal order syncing. Unfortunately, we can no longer recommend this app due to its completely unjustifiable pricing.
When we reached out to their support to ask for a goodwill discount — explaining that we are going through financial difficulties and only use a single PayPal account — the response was dismissive. Instead of working with a long-term customer, they simply pointed us to their new pricing page and told us to uninstall and reinstall the app if we wanted to accept the new terms. That's not customer service — that's a dead end.
Here's the core problem: The pricing is simply not competitive.
Competitors like SyncTrack offer plans starting at $8.99/month for up to 500 orders. TrackiPal's Premium plan sits at $39.99/month — that is more than 4 times the price for comparable functionality. We only use one PayPal account, meaning we have no use for the multi-account or advanced features of the Premium plan, yet we were still expected to pay top-tier prices with no flexibility whatsoever.
For small and medium-sized businesses that are watching their costs closely, this pricing makes absolutely no sense. There are more affordable, equally capable alternatives on the market, and we will be switching to one of them.
If you are evaluating this app, we strongly recommend comparing prices with SyncTrack or similar tools before committing. The functionality may be solid, but the pricing model and the lack of willingness to work with loyal customers is a serious red flag.
Hi, I'm so sorry about the way we handled this. That is definitely not how we intend to deal with our customers, especially long time customers such as yourself.
I reached out to you directly by email to see how I can help out and make this right.
Please accept my sincere apologies.
Thanks, Alex & the TrackiPal team
incredible pace, im shocked
good app
We're glad to hear TrackiPal is working well for your store! Please feel free to reach out if we can ever help in any way.
Thanks, Alex & the TrackiPal team
top service
good apps and good costumer support .
Sehr hilfreiche App
Auf dauer zu teuer. Da ist Synctrack eine bessere alternative.
Ansonsten super.
Managing PayPal disputes and tracking updates manually was a hassle. TrackiPal has completely streamlined this process for us! It automatically syncs tracking details to PayPal, reducing disputes and improving cash flow.
Thanks for the review, its so great to hear the app is working well for you!
This app is a life saver. I had a small issue at first and they got right on it and fixed it. Always available to help, but my gosh what a time saver this app is. I don't even think about my Paypal orders anymore.
My business gained immense value using this app. It worked well with no issues. It was seamless and required almost zero effort to maintain. While I no longer require it for my business, I thought it would be nice to share my experience with those who need it. A big thank you to the team for the value you bring. I wish you all so much success!